1 to 25 of 70 Customer Service Jobs in the North East

Role: Customer Service Agent Location: Newcastle Upon Tyne Type: 06 Months Contract – Inside IR35 Rate: 15 GBP Per Hour (Depend on Experience) OT: 1.5 Times of Rate DT: 2 Times of Rate No of positions: 2 Working Hours: 37.5hrs a week Required: Call Centre/Contact Centre Experience … Customer Service Experience Desirable: Financial Customer Service Experience Personal Loans Service Experience Customer Records Management Acting as first point of contact for Personal Loans account holders via inbound calls Take responsibility for managing customer information in line with GDPR experience Being a Team ...

Customer Service Advisor Our client, based in Gateshead, offers personalised online learning development tools for schoolchildren at Key Stage levels 1 to 4. Committed to building collaborative partnerships with each school they work with, they are now looking to appoint a Customer Service Advisor to join … their Customer Success Team which offers free ongoing support and guidance to teaching professionals, enabling them to spend more time teaching their pupils directly. Your specific responsibilities as Customer Service Advisor will include: Supporting teaching professionals to ensure successful implementation of the company’s range of software ...

Role: Customer Service Agent Type: Contract (6 Months with potential extension) Location: Newcastle, UK Working Model: Onsite We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to: Acting as first point of contact for Personal Loans … account holders via inbound calls Take responsibility for managing customer information in line with GDPR experience Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service Striving to ensure a first-outcome resolution for our customers Able to work in a fast ...

Role: Customer Service Agent Type: Contract (6 Months with potential extension) Location: Newcastle, UK Working Model: Onsite We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to: Acting as first point of contact for Personal Loans … account holders via inbound calls Take responsibility for managing customer information in line with GDPR experience Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service Striving to ensure a first-outcome resolution for our customers Able to work in a fast ...

Call Centre Customer Service Team Supervisor Location: Newcastle (Cobalt Business Park) Rate: £21 -per hour (Inside IR35 – via umbrella) Contract Length: 3–6 months, with the opportunity to transition into a permanent role We are currently recruiting a Customer Service Supervisor to join a growing team … personal lending division of a major UK high street bank . This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do. You will be supporting customers who contact us with enquiries and requests relating to their loan ...

Purpose: The Customer Service Specialist is an exciting role that combines a variety of activities. As a Workplace Experience Specialist you will deliver Exceptional Workplace and Guest Experiences to our customers. The One Team Hub will be the focal point for access to these Services, Spaces and Support. … Central to the Customer Experience and productivity in the office, the role encompasses a range of guest welcome, meeting and event management, floor management, workplace support, compliance and document and logistics and information management. Duties and Responsibilities: Guest Welcome and Support Greet all guests and staff with genuine warmth ...

Title: Customer Service Representative - Financial Services Location: Cobalt Business Park, Newcastle upon Tyne (Onsite) Position Type: Full-Time Contract ( Inside IR35) Role Overview We are seeking professional and customer-focused agents to join a dedicated contact centre team in Newcastle. You will act as the first point … contact for personal loan account customers, handling enquiries, managing customer requests, and providing high-quality support. Key Responsibilities Handle high-volume inbound calls regarding personal loan accounts with professionalism and empathy. Aim for first-contact resolution while maintaining strong compliance and GDPR standards. Update and maintain accurate customer ...

Title: Customer Service Representative - Financial Services Location: Cobalt Business Park, Newcastle upon Tyne (Onsite) Position Type: Full-Time Contract ( Inside IR35) Role Overview We are seeking professional and customer-focused agents to join a dedicated contact centre team in Newcastle. You will act as the first point … contact for personal loan account customers, handling enquiries, managing customer requests, and providing high-quality support. Key Responsibilities Handle high-volume inbound calls regarding personal loan accounts with professionalism and empathy. Aim for first-contact resolution while maintaining strong compliance and GDPR standards. Update and maintain accurate customer ...

administrator, you will develop valuable administrative, customer service, and business operations skills while supporting the Order Management team. You will assist in the processing of customer orders from receipt through to delivery, working closely with colleagues across sales, production, logistics, and customer service. Role … Apprentice Order Management Coordinator, you will develop valuable administrative, customer service, and business operations skills while supporting the Order Management team. You will assist in the processing of customer orders from receipt through to delivery, working closely with colleagues across sales, production, logistics, and customer service. ...

improving processes, developing teams, and driving operational excellence? We are seeking an ambitious Commercial Office Manager to lead our busy B2B office function, overseeing customer service, order processing, and day-to-day office operations. This is a key leadership role within the business and offers the opportunity … make a genuine impact on business performance, customer experience, and future growth. This position goes far beyond office administration. We are looking for someone who can bring structure, accountability, and continuous improvement to a well-established team while helping the business evolve through technology, systems enhancements, and operational efficiencies. ...

relays and everything in between. We now employ over 180 people and from our 15 locations throughout the UK & Ireland, we provide a local service to our customers. Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across … customers UK wide. The Opportunity: The role purpose is to lead and develop a high-performing branch operation, delivering profitable sales growth, exceptional customer experience, and operational excellence across all customer channels. The Branch Manager is responsible for setting branch strategy, driving commercial performance, managing branch operations ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk ...

team. This is an excellent opportunity for an ICT Support Engineer who enjoys providing first-class technical support, troubleshooting complex issues, and delivering outstanding customer service across a fast-paced business environment. As an ICT Support Engineer, you will act as the first point of contact … incidents and service requests, ensuring the efficient resolution of technical issues and maintaining high levels of service availability. The ICT Support Engineer will support hardware, software, mobile devices, printers, and network connectivity, while also contributing to continuous service improvements. What's on Offer? Competitive salary and benefits ...

Fire And Security Engineer - Installation and Service Roles Available Package Details Basic salary up to 45,500 Travel paid minus 15 minutes each way 23 days holiday + Bank Holidays 175 standby payment 1 in 6 call-out rota - Call-out optional for Installation Engineers Weekly pay Predominantly commercial … alarm, security and life-safety solutions , supporting commercial customers through installation, servicing, maintenance and technical support. With a strong focus on engineering standards and customer service, this is an opportunity to join a structured operation where engineers are trusted to work independently while having the support ...

Visit to learn more. About the Role We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

Analyst to provide hands-on technical support in Newcastle. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently. At XMA, technology is only part of the story. Our success is built on talented people … Doing: Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals. Diagnosing and resolving hardware, software and connectivity issues. Managing incidents and service requests through to resolution in line with SLAs and KPIs. Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments. Escalating ...

logistics activities with warehouse activity and ensuring stock movements are planned sensibly. Prepare and check shipping documentation to minimise errors and ensure compliance with customer and carrier requirements. Communicate clearly with internal teams (warehouse, operations, customer service, and procurement as needed) so everyone is aligned. Support continuous … improvement by identifying bottlenecks, suggesting process enhancements, and helping maintain service standards. What were looking for Experience in logistics coordination, supply chain administration, freight coordination, or a similar transport/planning role. A strong eye for detailparticularly around documentation, tracking, and time-critical updates. Confidence managing multiple priorities, with ...

Title: Customer Service Operator Hours: Monday to Friday About Your Company: My client, has a friendly and welcoming office and are looking for a detail-oriented individual to join our team on a full time basis. The office is a fun place to work and they ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Complaints & Data Protection Case Coordinator | Immediate Start Available Are you highly organised, detail-oriented, and passionate about delivering excellent customer service while ensuring compliance with data protection regulations? We are urgently recruiting for a Complaints & Data Protection Case Coordinator to join a friendly and supportive Business Support & Compliance … case volumes, trends, and performance Contribute to identifying recurring issues and continuous improvement opportunities What We're Looking For Experience in an administrative, complaints, customer service, compliance, or case management environment Strong organisational skills with the ability to manage multiple priorities and deadlines Excellent attention to detail, particularly ...