1 to 25 of 40 Customer Service Jobs in the North East

Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We're also an award-winning employer … Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've seen significant ...

Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We're also an award-winning employer … Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've seen significant ...

partnering with a well-established UK business operating in the B2B information services sector. The company is undergoing a major transformation to become more customer-focused and drive growth through improved service and sales strategies. With a strong subscription-based model and additional value-added services, the business … entering an exciting phase of expansion. To support this, they are seeking a Senior Customer Service and Sales Manager to take ownership of the UK customer base, lead a small team, and deliver a best-in-class customer experience that drives retention, upsell, and recurring revenue ...

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We are expanding, we have multiple open … requirements for customer service advisors to join our team in Nelson. Full technical training will be given, though you'll need to come already set with some fantastic customer service skills!! *Please note this role is due to start in Feb 2026* What ...

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We are expanding, we have multiple open … requirements for customer service advisors to join our team in Nelson. Full technical training will be given, though you'll need to come already set with some fantastic customer service skills!! *Please note this role is due to start in Feb 2026* What ...

CUSTOMER SUCCESS MANAGER Location: Hybrid, UK Employment Type: Full-Time Summary At OneStream we are redefining the future of finance with the goal of becoming the Operating System for Modern Finance. Our unified, cloud-based Corporate Performance Management (CPM) platform empowers organizations to optimize processes, make data-driven decisions … achieve unparalleled operational excellence. As a Customer Success Manager (CSM), you will play an Integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success, you will oversee a portfolio of customers guiding them through their entire journey—from initial onboarding ...

Customer Tech Support Advisor We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches … places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. Could that ...

work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. Overview: Rapid growth … team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from ...

Description The purpose of this role is to provide a 1st class level of customer service, by offering solutions to Sage Customers and Business Partners in line with the company vision. Delivering high quality technical support to meet Customer/Business Partner needs in accordance with defined … Partner Community and to direct customers incorporating: Delivery of technical solutions via a variety of communication channels Delivery of a consistently excellent level of Customer Service to our partners & customers by understanding & delivering the underpinning team standards and procedures Inc. adherence to service levels. Demonstration & delivery ...

prospect for new business To demonstrate an ability to up-sell and cross-sell other products and services To gather market and customer information by acquiring interest and then collating the information from customers in order to create a sales opportunity Ensure all information gathered for any customer … company values Experience & Qualifications Telesales experience B2B essential, experience within the managed print services sector would be advantageous Excellent relationship building skills and customer service excellence Experience of working with CRM systems essential Skillset Be able to generate business opportunities and approach prospects with confidence Good computer skills ...

Committed to developing their people and driving innovation, ensuring they grow together as your career progresses. As part of a wider network of specialist service providers, the company promotes leadership, personal development, and continuous learning as key foundations of their success. Key Responsibilities: Conducting Routine Inspections: inspect security systems … across a range of customers from commercial, domestic, industrial and integrated systems. Performing Maintenance and Repairs: Youll be field-based, visiting customer premises across the North East region with a focus on the Newcastle area. Providing Technical Advice: offer guidance to customers on security best practices and help them ...

offerings that align with Microsoft Cloud priorities. Your focus will be on ensuring these solutions are robust, scalable, secure, and tailored to meet evolving customer needs. Empower Innovation - You'll run technical innovation workshops, tech briefings, and envisioning sessions to build technical intensity across partner teams. By collaborating with … related OR equivalent experience. Strong background and in-depth knowledge of relevant cloud technologies, with a focus on Microsoft's Dynamics Sales/Customer Service/Contact Center/Field Service/Customer Insights, Power Platform, agentic AI technologies: Copilot Studio Solid years of related experience ...

Description At Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies. We're leading the charge against outdated contact centre solutions, helping … brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses. As a Solutions Consultant you'll play a vital role in shaping the next era of customer engagement. By partnering with ...

experienced Direct Debit specialist to take ownership of end-to-end bureau operations, drive process excellence, and shape the future of our service offering. If youre commercially minded, operationally sharp, and passionate about outstanding customer experience, we want to hear from you. What Youll Do Lead … providing expert support and issue resolution Drive continuous improvement across systems, processes, and documentation Collaborate with cross-functional teams to support client onboarding and service enhancements Build strong customer relationships and support commercial discussions where needed Maintain robust risk, assurance, and audit controls (including PKI & ASM management) Train ...

Field Service Engineer Middlesbrough/Darlington Key Skills: EPOS, Tills, IP Networks, WIFI, Installation, Configuration, Maintenance, Testing, Fault Finding, Cable Testing The Company Our client is one of the country's largest technology providers, supplying EPOS (till) systems, mobile apps for ordering and web apps for engaging with consumers … through loyalty programmes or reservations. The Job As a Field Service Engineer, you will install, maintain, and troubleshoot system connectivity issues at sites throughout Middlesbrough and Darlington. Duties include: Site Surveys Installation, testing and configuration of EPOS systems, including structured cable testing Planned maintenance Diagnose faults and swap ...

Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information … from customers regarding their incidents and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving ...

mission to help millions of organizations grow better. Our platform is used by businesses worldwide to manage their marketing, sales, service, and operations — and under the hood, our product is built to be flexible, secure, and empowering for both our customers and our own engineering teams. We believe … autonomy, curiosity, and building a workplace where everyone can thrive . Meet the Team: CS on Service Hub – Flywheel Group The Flywheel Group supports HubSpot's vision to build a product that powers its own teams — "HubSpot runs on HubSpot." This team builds the core experience that enables Customer ...

their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table. If you're passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative solutions to solve real-world challenges, then we'd love … hear from you! The Role: We're looking for a dynamic and experienced Customer Success Manager to join our friendly and forward-thinking team. In this role, you'll combine technical expertise with a deep understanding of finance operations to help our customers overcome challenges and achieve their long ...

give full training alongside the existing Operations Manager for the first month, but it would be great if you have already worked in a customer service and have some management experience. Main Responsibilities: Support to deliver operational plan which puts customers and commercial success at the hear … customers, Board, shareholders including its employees and suppliers Work closely with the Commercial/Finance/IT/Marketing teams to ensure Customer queries are resolved within the specified SLA Oversee the efficient and effective day-to-day operations of the MBL Operations team Work to develop new process ...

give full training alongside the existing Operations Manager for the first month, but it would be great if you have already worked in a customer service and have some management experience. Main Responsibilities: Support to deliver operational plan which puts customers and commercial success at the hear … customers, Board, shareholders including its employees and suppliers Work closely with the Commercial/Finance/IT/Marketing teams to ensure Customer queries are resolved within the specified SLA Oversee the efficient and effective day-to-day operations of the MBL Operations team Work to develop new process ...

give full training alongside the existing Operations Manager for the first month, but it would be great if you have already worked in a customer service and have some management experience. Main Responsibilities: Support to deliver operational plan which puts customers and commercial success at the hear … customers, Board, shareholders including its employees and suppliers Work closely with the Commercial/Finance/IT/Marketing teams to ensure Customer queries are resolved within the specified SLA Oversee the efficient and effective day-to-day operations of the MBL Operations team Work to develop new process ...

Support and IT Asset Lifecycle sectors. Our client provides a full suite of services focused on hardware/IT lifecycle, largely for resellers. Key service areas include: Service Hardware Support Inventory Management Secure Data Disposal UPS/Power Systems Support Hardware Supply Asset Repairs THEIR COMPANY … Channel-Only, White-Label Service Model End-to-End, In-House IT Lifecycle Management Nationwide Reach with 20+ Forward Stocking Locations (FSLs) Security and Compliance Expertise Sustainability and Repair-First Ethos Flexible, Modular Service Offering Highly Trained In-House Engineers & 24/7 Support Proven Reliability and Longevity ...

Employment Type: Full-Time Contract Type: 3 months £500 per day Umbrella Hybrid Are you passionate about delivering exceptional technical support and ensuring seamless customer experiences? We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based … manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues ...

providing expert-level technical support for complex telecommunications issues, performing advanced diagnostics, and collaborating with other support teams to ensure the highest levels of service reliability and performance. This role requires deep technical knowledge, strong problem-solving skills, and the ability to lead critical projects. Key Responsibilities Technical Support … document the lifecycle of critical incidents from initial report to resolution, including post-incident reviews. Develop and maintain incident response procedures and protocols. Customer Service Provide expert advice and support to customers and internal teams on telecommunications matters, including training. Ensure timely and effective communication with stakeholders regarding ...

providing expert-level technical support for complex telecommunications issues, performing advanced diagnostics, and collaborating with other support teams to ensure the highest levels of service reliability and performance. This role requires deep technical knowledge, strong problem-solving skills, and the ability to lead critical projects. Key Responsibilities Technical Support … document the lifecycle of critical incidents from initial report to resolution, including post-incident reviews. Develop and maintain incident response procedures and protocols. Customer Service Provide expert advice and support to customers and internal teams on telecommunications matters, including training. Ensure timely and effective communication with stakeholders regarding ...