1 to 25 of 57 Customer Service Jobs in the North East

Service Desk Analyst (6-Month FTC) - Sunderland - £28,000 Are you passionate about solving technical problems and delivering excellent customer service? Do you have strong communication skills and an interest in developing a career in IT support? Would you like the chance to join a successful UK business and be part of a collaborative IT service team? Looking for your next step in IT support? We’re recruiting for a Service Desk Analyst job in Sunderland on a 6-month fixed-term contract. This is an excellent opportunity for someone with customer service experience and a genuine interest in IT to develop their technical skills, working in a professional service desk … all users requiring IT support, providing a friendly and professional service. Troubleshoot and resolve common IT issues, escalating more complex cases to senior team members. Accurately log incidents and service requests in the ITSM system, ensuring users are kept updated. Support routine IT tasks such as user account setup, system access requests, and profile management. Provide technical assistance for More ❯

Are you a dedicated and experienced Customer Support Manager, looking for an opportunity where your hard work and expertise are truly valued Do you want to join a supportive environment that recognises and appreciates your diligent efforts Are you a passionate Customer Service/Support Manager and Enthusiast, working in the Gaming Industry, and eager to advance … your career within a world-class business Imagine being part of a fast-paced, dynamic, established business that is committed to growth through top-class products and exceptional Customer Service Systems, and where your achievements are celebrated. If this is you, then read on. Our client supplies and services tablets for bingo halls and arcades and operates a … successful online bingo and casino platform. They are looking for a hands-on, driven, Customer Support Manager to lead and enhance their Support Services across all channels, which include both hardware and digital customer needs. As Customer Support Manager, you'll be responsible for ensuring their Support Services are efficient, professional, and responsive. You'll manage daily More ❯

shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry … crucial for identifying recurring faults and testing new solutions. Wed Love to Hear from You If You Have: Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail. Fast and Accurate Typing: Youre able to log key details, reasons, and solutions in real-time while engaging with customers. Technical Savvy: You have More ❯

shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry … crucial for identifying recurring faults and testing new solutions. Wed Love to Hear from You If You Have: Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail. Fast and Accurate Typing: Youre able to log key details, reasons, and solutions in real-time while engaging with customers. Technical Savvy: You have More ❯

shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry … crucial for identifying recurring faults and testing new solutions. Wed Love to Hear from You If You Have: Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail. Fast and Accurate Typing: Youre able to log key details, reasons, and solutions in real-time while engaging with customers. Technical Savvy: You have More ❯

Our Customer Support Analyst Apprentice acts as a customer’s 1st point of contact, providing technical support to our clients for our bespoke transport management software, timely customer feedback, and supporting the roll-out of new software solutions across the Mandata Group. Role The ideal candidate will be experienced in delivering first-class support to customers and … team to quickly resolve queries. The responsibilities we’ll trust you with... Providing first contact technical and email support of our bespoke TMS software Follow agreed triage, incident, and service request procedures in accordance with service levels and prescribed standards Utilise Salesforce Service Cloud ticketing system while fulfilling service requirements Provide timely customer feedback Communicating … with customers regularly with regard to their incident/problem/change request Maintain a high-quality service to our customers Managing multiple cases at one time, ensuring case notes are up-to-date Diagnosing and resolving incidents using remote access tools and verbal instructions Installing software Providing timely and accurate customer feedback Following up with clients to More ❯

Customer Advisor (SAP/Progression to Account Manager) Prudhoe £30,000 - £33,000 + Performance Bonus + Yearly Bonus + Additional Leave + Pension + Employee Discounts + On-site Parking Are you a Customer Advisor with SAP experience looking to progress to a account manager within a close-knit, industry-leading company where your expertise will be … ll be joining a company that manufactures a variety of specialist paints and coatings, offering stability, career development, and a positive working culture. In the role you will manage customer accounts, monitor purchase orders and delivery timelines, and handle day-to-day customer communications. You will use SAP and Excel to manage data, process customer orders, raise … invoicing. You will also get involved in project work, stock control, and supporting New Product Introductions as part of a collaborative and supportive team. This role would suit a Customer Advisor with SAP experience looking to progress to a account manager within a close-knit, industry-leading company where your expertise will be recognised, your career supported with real More ❯

plan Gym and retail discounts YuLife Wellbeing & ESG app Employee Assistance Programme and Virtual GP Family friendly policies including enhanced Mat/Pat leave and SPP Free Will writing service Employee Referral Scheme Employee Service Award Scheme Employee Volunteering and matched charitable donations Social events Personal & professional development budget Discounted Travel Educational trips We are looking for a … multiple acquisitions in several sectors. The role is an exciting opportunity for anyone with a keen desire to develop and grow. Some key aspects of the role will include: Customer Service Excellence: Act as the first point of contact for internal and external users requiring assistance with travel technology platforms. Provide timely, empathetic, and effective support to resolve … Proven track record in working in a support environment Ability to take control of a user support issue, good ability to trouble shoot give the end user confidence Excellent customer service skills & customer experience Ability to gather information and demonstrate a methodical approach to trouble shooting Proven track record in training Strong verbal and written communication skills More ❯

ll be joining a company that manufactures a variety of specialist paints and coatings, offering stability, career development, and a positive working culture. In the role you will manage customer accounts, monitor purchase orders and delivery timelines, and handle day-to-day customer communications. You will use SAP and Excel to manage data, process customer orders, raise … supported with real progression and hands-on training, and your earnings boosted with annual bonuses all within a business that prides itself on its positive culture. The Role: Manage customer accounts using SAP and Excel Handle order processing, invoicing, planning and general office duties The Person: Customer service background Confident using SAP Based in Prudhoe or easily … commutable to Keywords : Account Manager, SAP, Customer Service, Manufacturing, Northumberland, Customer Account Management, Excel, Prudhoe, Newcastle, Hexham Reference Number: BBBH21132 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is More ❯

Customer Tech Support Advisor We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on … a team full of inspiring, customer obsessed people, and we're looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service … to find out more about you. This role is based onsite at Willerby. Here's why you'll love this role... - You''ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services. - Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems - Deliver clear, professional guidance to customer More ❯

public sector organisation in Edinburgh, is currently looking to recruit 2x AV Systems Engineers for initial 6 month contracts on rates of £300/day (inside IR35). Responsibilities: - Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize the … adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. - Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for accuracy. … Essential Skills: - Relevant degree (or equivalent qualification) or significant professional experience - Audio visual software and hardware experience. - Experience of programming Audio Visual control systems and configuring Audio Visual hardware. - Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. - Organisational, planning and More ❯

Our client is looking for a Technical Sales Support professional to join their team. This role is all about combining technical know-how with excellent customer service to support clients and internal teams. Youll provide technical expertise, prepare documentation, and ensure tailored solutions are delivered smoothly. What youll do: Assess project requirements and recommend solutions Prepare technical quotations … proposals, and drawings (training on SolidWorks provided) Support customer enquiries and product presentations Develop deep product knowledge of their systems, features, and industry applications Work in collaboration with both technical and non-technical teams What theyre looking for: Technical customer service background in either construction, power, or utilities Great communication skills and able to explain technical information … clearly Strong customer focus and relationship-building skills Commitment to continuous learning and improvement Proficient in MS Office; training provided for Sage 200, Salesforce & SolidWorks Ideally experience reading and interpreting technical specifications, drawings, catalogues, standards, and installation guides (Full training to be provided) Willingness to travel occasionally About you: Youre technically minded, proactive, and enjoy solving problems for customers. More ❯

Senior IT Service Manager Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Manager to join our Children's Services team supporting and leading on Live Service for DWP. Our teams use fresh ideas and leading-edge tech to … ability to troubleshoot and identify problems, clear pathways for resolution and engagement with relevant stakeholders to successfully manage service. Proven experience of leading individuals and teams to deliver IT service excellence with the ability to implement and translate strategy into action together with experience supporting personal development. Proven track record of analysis and identification of trending incidents, and supporting … queries to inform Knowledge Management Process and identify improvement opportunities Demonstrable experience of delivering a consistently high standard of customer service through collaboration with key stakeholders and liaison with internal and external teams to build effective relationships and knowledge. Demonstrable experience of using Elasticsearch or similar monitoring tool. Strong working knowledge of ITIL or other service management More ❯

all SLAs are maintained and adhered to. Working within a regional team, you will build effective partnerships with repairers, leveraging those relationships to improve and maintain the highest level service for the Company's customers and clients. Key Responsibilities Ensure that you are kept fully up to date with Insurer/Client SLAs and understand the KPI's the … time acceptance ratio and reduce multiple rejections in collaboration with the Regional Network Controller. Provide investigative feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed … SLA's. Monitor and manage supplier performance metrics, breaches, and cancellations on a day-to-day basis. Build and nurture relationships within the repair network to ensure seamless customer repairs. Skills and Qualifications Experience working within the Repair/Insurance industry is desirable. Prior experience within customer service with exposure to effective communication with clients/Suppliers More ❯

business as usual! What we are looking for? Ideally professional/business level fluency in speaking/reading/writing French/English. Preferably 2 years of Finance or Customer Service related business admin experience. Familiarity with Microsoft Excel and handling sensitive/confidential data/information. Detail orientated, resilient, organised, flexible, positive, problem solving personality. Confidence to … but results in revenue) What we offer at TRG? Clear career progression plan to senior/leadership levels based on performance Holidays: 25 increasing to 27 days (3 years’ service) & 30 days (5 years’ service) + UK bank holidays +10 days 'Work From Anywhere' + paid Birthday + Volunteering day ‘Family Matters’ (enhanced Maternity/Paternity Leave/… Loss support) Discounted travel pass 'Corporate Pop Card' (+1 year of’ service) Perkbox discounts at your local retail/hospitality establishments Online wellness/workout classes, discounted gym membership Festive Company Closure break between Xmas to New Year EAP (phone counselling, Legal/Financial/HR & Health advice) 4pm ‘Wellbeing Weekend’ early finish business wide for staff* Central Services More ❯

and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North of the Tyne … be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience GCSE Maths and …/HNC in Electrical engineering (or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience in similar sales/customer service environment. Experience with an electrical engineering role, or a background in electrical distribution would be an advantage. Post codes used are for advertising purposes only. To register More ❯

tasks. The role also includes mentoring team members and providing occasional 3rd line technical support to internal and external users, ensuring incidents are resolved professionally and in line with service level commitments. This position offers the opportunity to explore and implement optimal solutions for users while developing technical skills through exposure to a wide range of technologies. Key Responsibilities … out-of-hours work for deployments and integrations. Execution of live changes via approved change management procedures. Mentoring and guidance to users and colleagues. Relationship management with third-party service providers. Ownership of incidents and requests, escalating when necessary. Job Requirements: Exceptional customer service skills. Minimum 3 years’ experience in a similar role. Full UK driving licence More ❯

Role Are you an experienced field sales professional or someone who thrives on building great relationships and engaging face-to-face with customers? Are you a confident communicator with customer-facing experience, proactive in your approach, and driven to grow a region? Were looking for a Sales Executive to join our collaborative UK Sales team here at Lindy Electronics … and developing a UK territory Visiting customers regularly and building long-term relationships Identifying new opportunities and turning them into sales Presenting confidently to individuals and small groups Matching customer needs with our product solutions Growing turnover from existing accounts and acquiring new ones Maintaining accurate records in the CRM and reporting on progress What were looking for This … role requires confidence and experience in face-to-face roles ideally in sales, but were also open to candidates with strong customer-facing experience in field-based service or account management roles. If youre used to being on the road, meeting clients, and managing relationships, wed love to hear from you. Youll need to bring: Proven experience in More ❯

Are you an experienced Technical Sales/Customer Services Advisor keen to support solutions within the manufacturing sector? If so, the following permanent role could be for you. My client is a leading manufacturer of custom-made steel door solutions in the Newcastle-under-Lyme area. They are looking for an Internal Sale Support Officer/Customer Services … Production Teams. This is an exciting time to join a thriving business who have recently experienced significant investment in the growth and in the facility to ensure market leading customer quality and innovation. You will be responsible for: Preparing and submitting quotes in line with customer requirements and health and safety requirements Responding to customer enquiries by … customers (specification advice, preparing and submission of literature) Providing after sales support (drawings and specifications) Providing support to the external sales team Sourcing new customers You will have: Strong customer service and query resolution skills Proficiency in MS Office Strong organisations skills Some experience of technical sales (highly desirable) Estimating experience within the manufacturing industry (highly desirable) CAD More ❯

Job summary The Digital Customer Operations team of Cumbria Northumberland Tyne and Wear NHS Foundation Trust is expanding! This is an exciting opportunity to join our team and be involved in a wide range of Digital projects. We are looking for motivated and dynamic individuals to be part of new and exciting projects and product support which will support … or equivalent Knowledge of some principles of change management Knowledge of a range of digital solutions and systems Awareness of problem resolutions processes and user experience Experience in delivering customer service Experience of digital configuration, testing and training would be desirable Please find attached job description for full details. Advertising date : 2nd September 2025 Closing date : 16th September … absorb and comply with detailed procedures. Excellent interpersonal and communication skills. Good analytical and problem-solving skills. Must have a high standard of accuracy. Experience Essential Experience of delivering customer service. Desirable Experience of digital configuration, testing and training. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and More ❯

IT professional to contribute to the organisation's IT infrastructure while working in a supportive environment. Key Responsibilities: Provide IT support across the organisation, ensuring a high level of customer service in line with ITIL principles Diagnose and troubleshoot hardware, software, and network issues efficiently Build, configure, and deploy laptops, mobile phones, and tablets, ensuring smooth device lifecycle … management Support mobile device and application management across Microsoft, Apple, and Android platforms Identify and escalate security risks where necessary Work on strategic IT projects and contribute to continuous service improvement The following skills and experience will be beneficial for this role: 3-5 years' experience in a customer-facing IT support role Strong imaging and build skills More ❯

as well as wayfinding data and a multitude of assets such as images, videos and animations. Knowledge of variables and expressions would be an advantage. This role requires excellent customer service skills, listening to customer needs and making suggestions about how to achieve the desired result. You will be trained in our specialist software platforms, bridging the More ❯

Digital Marketing Manager. eCommerce & Digital Marketing Manager profile: Developing and executing online sales strategies, overseeing website performance, digital marketing activity (SEO & PPC), managing inventory and product listings, and ensuring customer satisfaction, all while driving revenue growth. Key Responsibilities: Strategic Planning & Execution: Develop and implement e-commerce strategies to achieve business goals. Conduct market research and analyse data to identify … agency Website Management: Oversee website design, functionality, and user experience (UX). Manage product listings, pricing, and inventory levels. Optimize website content and structure for search engine optimisation (SEO) Customer Service & Operations: Ensure a positive customer experience throughout the online shopping journey. Team Leadership & Management: Lead and motivate the e-commerce team, if applicable. Collaborate with cross More ❯

combining technical support and working in an ambitious technical team. Key Responsibilities - * Provide technical support to clients, troubleshooting IT issues across various hardware and software systems* Resolving incidents and service requests in a timely manner* Working with both internal and external teams to diagnose and resolve technical problems Skills Required - * Previous experience within an IT Support setting* Windows OS … Active Directory and Office 365* Familiarisation with Networking principles (TCP/IP, DNS, DHCP)* Proficiency in diagnosing and troubleshooting hardware and software issues* Providing excellent customer service, whether remote or face-to-face If you are passionate about IT, have a customer-centric mindset, and thrive in a fast-paced environment, we would love to hear from More ❯

Job Title: Technical Support Engineer Location: Newcastle Salary: Up to £26,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly … and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment Backup … and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address More ❯