1 to 25 of 52 Customer Service Jobs in the North East

Central Employment are working with a scaling Online Retail, KBB Interiors brand, as they look to appoint a eCommerce Head of Customer Experience, joining there SLT. Full-time office based, Stockton on Tees Up to £45,000 About the Role We are seeking an experienced and commercially focused eCommerce … Head of Customer Experience to lead and shape there end-to-end customer journey. This is a strategic leadership position for someone who has spent several years operating at Head of Customer Experience level within a KBB (Kitchen, Bedroom & Bathroom) e-commerce business and has successfully transformed ...

title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Sunderland Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. … your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call ...

summary Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre … drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing valuable ...

Role: Customer Service Agent Type: Contract (6 Months) Location: Newcastle, UK Working Model: Onsite We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to: Acting as first point of contact for Personal Loans account holders … inbound calls Take responsibility for managing customer information in line with GDPR experience Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service Striving to ensure a first-outcome resolution for our customers Able to work in a fast-paced environment while ...

Pensions Customer Administrator - Call centre role (Band 3) Service Area NHS Pensions Services - Inbound calls Location Newcastle (Hybrid Working) - MUST BE LOCATED WITHIN 40 MILES OF NEWCASTLE Recruitment Information Pay: 13.17 per hour Hours: 37.5 hours per week, Monday to Friday between 8:00am and 6:00pm Band … required 2+ times a month expectation Training & Equipment: Full IT equipment package and comprehensive training will be provided. About the Role As a Pensions Customer Administrator, you will play a vital role in delivering an outstanding customer experience for NHS Pension Scheme members, employers and stakeholders. Working ...

supporting the Head of Revenue and the wider Revenue Team by combining efficient administration with the proactive coordination and management of a portfolio of customer accounts. Key responsibilities: The role is responsible for delivering an exceptional customer experience throughout the entire customer lifecycle, from onboarding handover through … ongoing account management, customer care, renewals, and identifying opportunities for account growth. Acting as the primary day-to-day contact for assigned customers, the Inside Account Manager develops strong, long-term relationships by understanding customer needs, providing timely account support, and coordinating internal resources to ensure customers maximise ...

Title: Customer Service Agent Location: Newcastle upon Tyne (On-site) Contract: 6 Months Hours: 37.5 hrs/week (Rotational shifts) About the Role: We are seeking an experienced Customer Service Agent to join our Newcastle team. You will act as the first point of contact … quality first-contact resolutions, handling inbound calls, and maintaining strict GDPR standards in a fast-paced environment. Requirements: Essential: Proven contact centre and inbound customer service experience. Desirable: Financial services experience, personal loans knowledge, and CRM system familiarity. Apply today to join our team! Randstad Technologies is acting ...

Customer Success & Sales Support Executive Location: Hull office Salary: £28,000 - £32,000 Help customers succeed while keeping sales opportunities moving Consortium Professional Recruitment are pleased to be working with our client to appoint an enthusiastic, organised and proactive Customer Success & Sales Support Executive. You will … enquiry through to quotation and project handover. This is more than an administrative support position. You will work closely with the sales team, coordinate customer and supplier communication, and help opportunities progress efficiently. With technology supporting many technical processes, you will have more time to focus on delivering excellent ...

passionate about delivering exceptional customer service and building lasting client relationships? We're looking for a Client Success Advisor to join our clients growing team. As the first point of contact for clients, you'll play a vital role in ensuring every interaction is professional, positive, and solution … focused. In this role, you'll manage incoming support requests, coordinate service tickets, keep clients informed throughout the resolution process, and work closely with technical teams to deliver an outstanding customer experience. You'll also maintain accurate records, monitor service performance, and contribute to continuous improvements across ...

week, Monday, Wednesday & Friday 8am to 12noon Contract: Permanent Closing Date: 5pm on Friday 7 th August 2026 If youre passionate about providing great customer service, want a varied role and enjoy building relationships with customers and clients then our caretaker role is for you. Role Benefits … scheme with life insurance of 3 x salary About the Caretaker Role: This role will involve: Supporting the delivery of excellent, consistent, and responsive customer service to residents or contractors during working hours over the phone and face to face. Working alongside the Property Manager and the resident ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS As part of Apogees Managed Print Service, this role is to support and maintain devices within a specified client account … based on site. Utilising both remote monitoring software and incident management applications the Onsite Service Assistant will provide first level service support (hardware and software). Acting as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark ...

team. This is an excellent opportunity for an ICT Support Engineer who enjoys providing first-class technical support, troubleshooting complex issues, and delivering outstanding customer service across a fast-paced business environment. As an ICT Support Engineer, you will act as the first point of contact … incidents and service requests, ensuring the efficient resolution of technical issues and maintaining high levels of service availability. The ICT Support Engineer will support hardware, software, mobile devices, printers, and network connectivity, while also contributing to continuous service improvements. What's on Offer? Competitive salary and benefits ...

services for 1 year, allowing you time to gain an understanding of the service. Local Welfare Provision, HGV Levy, Blue Badge Unit, Northgate Appeals Service Unit, Discount Review Service Role Maintain excellent levels of attendance and punctuality Attend regular training and development sessions with an assigned mentor Maintain … will might open future opportunities within NEC and our wide range of other services depending on various measures (role availability, performance, etc.) Apprenticeship Standard Customer service specialist (level 3) Training Provider HARTLEPOOL COLLEGE OF FURTHER EDUCATION Working Week Monday to Friday 9am to 5pm (half a day college ...

motivated Band 2 Administration Assistant to join our Integrated Community Occupational Therapy North Team. You will provide a quality administration/appointment booking service within the Integrated Occupational Therapy Team (ICOTT), dealing confidentially, efficiently and courteously with enquiries from both internal/external customers, by telephone and digitally. … patient information in electronic patient records system &use of Office 365 packages Being part of the wider administration team in ICOTT. Actively contribute to service improvement and be involved in patient engagement. If you are interested in making a difference to patients and families and possess excellent communication, organisational ...

Durham. Working 30 hours per week as part of our reception team, you will be responsible for the provision of a high standard reception service within the outpatient departments. You will be educated to 5 GCSE Level or NVQ Level 2 in Business & Administration or Customer Service … important to ensure that deadlines are met. Good organisational and interpersonal skills are essential in order to be able to achieve this. Excellent customer service skills are essential for this role. The successful candidate will be based at University Hospital North Durham and may be required to work ...

Retrieval-Augmented Generation (RAG): Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 - AI Specialised Customer Service Chatbot Project: Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

skills ✔ Confidence using Microsoft Office and digital systems ✔ The ability to manage multiple priorities and work independently ✔ A collaborative approach and commitment to excellent customer service Experience in fundraising, the charity sector, social media or website content management is desirable but not essential. Why join us? Working … responding to enquiries relating to fundraising as and when required. Maintain positive relationships with internal and external stakeholders. Ensure a high standard of customer service is maintained at all times. 5. General Responsibilities Promote and uphold organisational values in all areas of work. Comply with all organisational policies ...

grow, we're looking for ambitious Junior Recruitment Consultants to join our team. Whether you're a graduate or have experience in sales, customer service, hospitality, business development or another people-focused role, this is an opportunity to build a rewarding career with uncapped earning potential, structured progression … ambitious people with the right attitude rather than extensive recruitment experience. You might be a graduate, or you may already have experience in sales, customer service, hospitality, retail, business development or another commercially focused role. You'll ideally have: Excellent communication and relationship-building skills. A confident ...

Training Support Lead SECTION 1 JOB PURPOSE Reporting into the Customer Training Operations (UK) department the purpose of the In-Service Support Lead role is to provide leadership and direction to the synthetic training equipment maintenance team to ensure outstanding customer service whilst achieving contractual requirements … Customers for support of training equipment Collaboration with customers, training centre managers and other key stakeholders to resolve issues relating to the required service Identifying and delivering support solutions for both the business and customer requirements Leadership of synthetic equipment maintenance team (external service sub-contract) Management ...

manufacturing business with ambitious plans for growth. Operating within a specialist technical sector, they have built a strong reputation for quality, reliability, and customer service, resulting in a loyal and long-standing customer base. As the business continues to invest in its future, they are looking … appoint a Business Development Manager who can help strengthen customer relationships, maximise existing opportunities, and support the next phase of commercial growth. This is an excellent opportunity to join a business where your contribution will be highly visible, valued, and genuinely influential. Working Hours: Monday to Friday, office-based ...