21 of 21 Customer Service Jobs in Portsmouth

Job Title: Customer Service Specialist Location: Portsmouth Salary: up to £27,000 Are you an experienced Customer Service Specialist, looking to join a fantastic business that really cares about its staff? Customer Service Role Overview: Based in Portsmouth, our client is looking for an … experienced Customer Service Specialist to join their growing and supportive team. Reporting in to a very knowledgeable manager, you will ensure customers receive an excellent service with quick and accurate responses, all whilst adding a personal touch to enhance customer satisfaction. What the Customer Service role will involve: Handling and resolving customer queries through a variety of channels. Ensuring the highest level of customer service at all times. Building and maintaining relationships with customers and internal stakeholders. Maintaining the in-house CRM system to ensure accurate data is held and follow More ❯

Job Title: Service Assurance Lead Location: Portsmouth Reports to: Service Assurance & Quality Manager/Product Group Manager Role Overview: As the Service Assurance Lead, you will be responsible for ensuring the effective delivery of IT services for End User Computing (EUC), including computers, phones, printers, and meeting … room equipment. This role involves managing the relationship with IT service partners, overseeing escalations, and ensuring the alignment of services with business needs. You will act as a key point of escalation for service disruptions and collaborate with business stakeholders to drive service improvements. Key Responsibilities: Build … and maintain relationships with operational staff to support service escalations and resolve issues. Oversee significant IT changes, ensuring comprehensive testing before production deployment. Champion continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events More ❯

Job Title: Service Assurance Lead Location: Portsmouth Reports to: Service Assurance & Quality Manager/Product Group Manager Role Overview: As the Service Assurance Lead, you will be responsible for ensuring the effective delivery of IT services for End User Computing (EUC), including computers, phones, printers, and meeting … room equipment. This role involves managing the relationship with IT service partners, overseeing escalations, and ensuring the alignment of services with business needs. You will act as a key point of escalation for service disruptions and collaborate with business stakeholders to drive service improvements. Key Responsibilities: Build … and maintain relationships with operational staff to support service escalations and resolve issues. Oversee significant IT changes, ensuring comprehensive testing before production deployment. Champion continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events More ❯

thrive in a fast-paced environment? If your answer is yes, then we want to hear from you! A bit about the role: Our Service Delivery Specialist Team is committed to providing exceptional support to customers using our Managed Service, an all-in-one employee remote device management … solution. We are seeking an additional team member who can respond swiftly and accurately to customer enquiries and support requests, ensuring an outstanding experience every time. You will be the go to person for handling customer queries through chat channels including Slack, ensuring responses are lightning fast and … be a key part of your daily routine. You will form part of the wider Support Services Team - a department dedicated to supporting overall customer needs. While your core focus will be supporting our Manager Service customers, you will also receive training in other areas, such as Sales More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … million card tirnover within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … million card tirnover within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … million card tirnover within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

Service Desk Analyst – 4 Day Week (7am to 7pm Shifts) Location: London & Portsmouth Salary: Up to £28,000 base salary + 15% shift allowance (guaranteed total of £32,200 per year) Shift Pattern: 4 days on/4 days off (rotating 7am-7pm | 7pm-7am to cover 24x7) Job … Type: Permanent Key Responsibilities: Utilise customer-provided tools to handle multi-channel contacts from end users (phone, email, chat) Troubleshoot and resolve IT issues, documenting solutions or escalating to second-line teams as needed Conduct initial incident triage using troubleshooting skills and the Knowledge Base Manage and update tickets … within required timescales to meet SLA targets Monitor system announcements, outages, and procedural updates to maintain service continuity Follow shift patterns, including designated break times, and adhere to absence/holiday request procedures Complete mandatory training and contribute to continuous service improvement initiatives Requirements: Previous 1st Line IT More ❯

Service Desk Analyst – 4 Day Week (7am to 7pm Shifts) Location: London & Portsmouth Salary: Up to £28,000 base salary + 15% shift allowance (guaranteed total of £32,200 per year) Shift Pattern: 4 days on/4 days off (rotating 7am-7pm | 7pm-7am to cover 24x7) Job … Type: Permanent Key Responsibilities: Utilise customer-provided tools to handle multi-channel contacts from end users (phone, email, chat) Troubleshoot and resolve IT issues, documenting solutions or escalating to second-line teams as needed Conduct initial incident triage using troubleshooting skills and the Knowledge Base Manage and update tickets … within required timescales to meet SLA targets Monitor system announcements, outages, and procedural updates to maintain service continuity Follow shift patterns, including designated break times, and adhere to absence/holiday request procedures Complete mandatory training and contribute to continuous service improvement initiatives Requirements: Previous 1st Line IT More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

installing operating systems, troubleshooting software issues, and installing new PC hardware. You will be a self-motivated achiever who gains satisfaction from providing excellent customer service. Excellent communication skills and telephone manner If you feel you have this skill set and want to learn more call Steph or click More ❯

voice comms etc.). Clean and current UK driving license. Our Client: UK Policing. The Role: To provide a reliable and swift field-based service for the installation and support of all end user ICT and voice devices across the Hampshire county. The successful candidate will be able to … line technical support and some 2nd line triage for IT kit and connectivity. Experience in a field-based role travelling to locations daily. Excellent customer service skills/communication skills. Desktop skills to include setting up Users connectivity to Windows 10 and/or 11, in addition to … Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle to travel for frequent travel to sites. Eligibility More ❯

voice comms etc.). Clean and current UK driving license. Our Client: UK Policing. The Role: To provide a reliable and swift field-based service for the installation and support of all end user ICT and voice devices across the Hampshire county. The successful candidate will be able to … line technical support and some 2nd line triage for IT kit and connectivity. Experience in a field-based role travelling to locations daily. Excellent customer service skills/communication skills. Desktop skills to include setting up Users connectivity to Windows 10 and/or 11, in addition to … Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle to travel for frequent travel to sites. Eligibility More ❯

a proactive and detail-oriented Network Support Engineer to join our dynamic team. You will be responsible for the daily support and maintenance of customer networks, ensuring optimal performance across various platforms. This includes triaging and resolving faults, supporting senior engineers with project implementation, and continually improving network performance. … Key Responsibilities Manage and resolve customer support tickets, ensuring SLA targets are met Deliver excellent customer service through clear and effective communication Monitor, identify, and troubleshoot network infrastructure issues Support data centre operations, including hardware installs, cabling, and power management Assist with network changes, firmware updates, and … documentation Maintain asset and change control records, ensuring accuracy and compliance Help protect customer environments through security best practices and vulnerability management Required Experience & Skills Solid understanding of Layer 2/3 networking and security technologies (e.g., VLANs, STP, NAT/PAT, DHCP) Experience with multi-vendor environments (Cisco More ❯

a proactive and detail-oriented Network Support Engineer to join our dynamic team. You will be responsible for the daily support and maintenance of customer networks, ensuring optimal performance across various platforms. This includes triaging and resolving faults, supporting senior engineers with project implementation, and continually improving network performance. … Key Responsibilities Manage and resolve customer support tickets, ensuring SLA targets are met Deliver excellent customer service through clear and effective communication Monitor, identify, and troubleshoot network infrastructure issues Support data centre operations, including hardware installs, cabling, and power management Assist with network changes, firmware updates, and … documentation Maintain asset and change control records, ensuring accuracy and compliance Help protect customer environments through security best practices and vulnerability management Required Experience & Skills Solid understanding of Layer 2/3 networking and security technologies (e.g., VLANs, STP, NAT/PAT, DHCP) Experience with multi-vendor environments (Cisco More ❯

Your new company Our client is dedicated to providing high-quality service to its customers, ensuring a reliable and sustainable service. They manage resources, maintain infrastructure, and implement innovative solutions to meet the needs of the community. Their commitment to excellence includes rigorous testing and monitoring to guarantee safety … and quality. They also focus on customer service, offering support and information to help users manage their accounts. Join a team that values environmental stewardship and strives to deliver essential services with integrity and professionalism. Your new role We are seeking a talented individual to lead and facilitate More ❯

to join Team OB. As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store … of the store's sales target and current performance, as well as their impact on KPIs. Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards. Hold daily briefing sessions to share information about store targets and focuses, in the … and safety and security guidelines. Bonas Benefits: Up to 50% discount on our fantastic products. 30 days holiday - increasing each year after two years' service (up to 35 days). Westfield Health Be Well Cash Plan. Auto-enrolment into our pension plan. Access to 360L - our eLearning platform Free More ❯

If you're all about top-notch customer experiences and you've got the supervisory skills to match, then this is your perfect role! About the role: We are looking for a dynamic Support Services Supervisor to join our team in this brand-new role. Reporting to the Support … Services Manager, you will lead our Sales Support and Tech Support teams (six people in total) and ensure the wider team, including Customer Services and Inbound Sales, works cohesively to consistently deliver outstanding service across all customer support functions. You will be dealing with predominantly Business to … month maternity leave as Acting Support Services Manager, where you'll broaden your management skills by overseeing the full support services areas, which include Customer Services, Inbound Sales, Sales and tech Support and service delivery. More about this can be discussed at interview. What we need from you More ❯

multi-disciplinary company. We specialise in parking and software solutions. Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services. We're working hard to raise standards within the parking industry, and to promote regulatory compliance. We invest heavily in our people … skills to help drive growth and success. As an experienced and driven manager, you will be able to lead the way in delivering exceptional service to our clients while ensuring operational excellence in the South West team. Responsibilities and Duties Work with the National Operations Manager to ensure the … management, recruitment, 121s, appraisals. Use data to drive performance and track trends in performance. Develop and continually improve the quality and resilience of the service provided. Implement measures and controls to ensure that the quality of PCN's issued is of the highest level. Produce and communicate performance data More ❯

to learn and adapt to new challenges. Good verbal and written communication skills. Organization and responsibility. Basic knowledge of computer tools. Responsibilities: Assist in customer service and administrative support. Manage and organize files and documents. Provide assistance with projects and day-to-day tasks. Perform support activities in More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Resource Co-Ordinator Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that. A typical day might include: Scheduling each request … optimum engineer is assigned based on location and skills match for the task required. Optimising each engineers time wherever possible. Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences. Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of More ❯