Customer Service Jobs in Portsmouth

Customer Service
Hampshire > Portsmouth

The table below provides summary statistics for permanent job vacancies advertised in Portsmouth requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 14 May 2025, comparing them to the same period in the previous two years.

6 months to
14 May 2025
Same period 2024 Same period 2023
Rank 11 25 44
Rank change year-on-year +14 +19 -18
Permanent jobs citing Customer Service 44 31 25
As % of all permanent jobs advertised in Portsmouth 11.67% 6.07% 5.80%
As % of the Processes & Methodologies category 12.46% 7.93% 6.33%
Number of salaries quoted 24 26 23
10th Percentile £29,063 £23,850 £24,700
25th Percentile £52,250 - £25,500
Median annual salary (50th Percentile) £77,500 £24,500 £28,500
Median % change year-on-year +216.33% -14.04% +14.00%
75th Percentile £78,750 £31,750 £66,250
90th Percentile - £36,638 £68,500
Hampshire median annual salary £31,000 £29,000 £30,000
% change year-on-year +6.90% -3.33% -14.29%

All Process and Methodology Skills
Portsmouth

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Portsmouth.

Permanent vacancies with a requirement for process or methodology skills 353 391 395
As % of all permanent jobs advertised in Portsmouth 93.63% 76.52% 91.65%
Number of salaries quoted 163 332 266
10th Percentile £33,400 £29,000 £28,969
25th Percentile £47,683 £40,000 £37,500
Median annual salary (50th Percentile) £55,000 £48,500 £50,000
Median % change year-on-year +13.40% -3.00% -9.09%
75th Percentile £70,000 £65,000 £68,438
90th Percentile £78,750 £78,750 £77,500
Hampshire median annual salary £55,000 £50,000 £54,313
% change year-on-year +10.00% -7.94% +3.45%

Customer Service
Job Vacancy Trend in Portsmouth

Job postings citing Customer Service as a proportion of all IT jobs advertised in Portsmouth.

Job vacancy trend for Customer Service in Portsmouth

Customer Service
Salary Trend in Portsmouth

3-month moving average salary quoted in jobs citing Customer Service in Portsmouth.

Salary trend for Customer Service in Portsmouth

Customer Service
Salary Histogram in Portsmouth

Salary distribution for jobs citing Customer Service in Portsmouth over the 6 months to 14 May 2025.

Salary histogram for Customer Service in Portsmouth

Customer Service
Co-occurring Skills and Capabilities in Portsmouth by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 8 (18.18%) Microsoft Office
2 7 (15.91%) Microsoft Excel
2 7 (15.91%) Microsoft PowerPoint
Cloud Services
1 1 (2.27%) Microsoft 365
Communications & Networking
1 1 (2.27%) LAN
1 1 (2.27%) TCP/IP
1 1 (2.27%) Unified Communications
1 1 (2.27%) WAN
Development Applications
1 7 (15.91%) NDoc
General
1 16 (36.36%) Aerospace
2 8 (18.18%) Manufacturing
3 7 (15.91%) Military
4 5 (11.36%) Social Skills
5 1 (2.27%) Analytical Skills
5 1 (2.27%) Back Office
5 1 (2.27%) Finance
Job Titles
1 16 (36.36%) Developer
1 16 (36.36%) SAP Developer
2 9 (20.45%) Support Technician
3 8 (18.18%) Technical Support
4 6 (13.64%) 1st Line Support
5 2 (4.55%) Hardware Engineer
5 2 (4.55%) IT Support
6 1 (2.27%) 1st/2nd Line Support
6 1 (2.27%) 2nd Line Support
6 1 (2.27%) 2nd Line Support Technician
6 1 (2.27%) Analyst
6 1 (2.27%) IT Support Technician
6 1 (2.27%) IT Technician
6 1 (2.27%) Network Engineer
6 1 (2.27%) Operations Manager
6 1 (2.27%) Senior Network Engineer
6 1 (2.27%) Service Analyst
6 1 (2.27%) Service Desk Analyst
6 1 (2.27%) Service Desk Team Leader
6 1 (2.27%) Team Leader
Libraries, Frameworks & Software Standards
1 16 (36.36%) SAPUI5
Miscellaneous
1 7 (15.91%) Management Information System
2 2 (4.55%) Data Centre
2 2 (4.55%) Driving Licence
3 1 (2.27%) EPoS
3 1 (2.27%) Self-Motivation
Operating Systems
1 8 (18.18%) Windows
2 7 (15.91%) Windows 10
3 5 (11.36%) Android
4 2 (4.55%) Windows Server
5 1 (2.27%) Windows 7
5 1 (2.27%) Windows Server 2012
5 1 (2.27%) Windows Server 2019
Processes & Methodologies
1 17 (38.64%) Service Delivery
2 16 (36.36%) Roadmaps
2 16 (36.36%) Technology Roadmap
3 8 (18.18%) Coaching
3 8 (18.18%) Customer Experience
3 8 (18.18%) Technical Analysis
4 7 (15.91%) Data Management
4 7 (15.91%) Situational Awareness
5 4 (9.09%) Problem-Solving
6 3 (6.82%) Asset Management
6 3 (6.82%) Change Control
6 3 (6.82%) Ticket Management
7 2 (4.55%) Continuous Improvement
7 2 (4.55%) ITIL
7 2 (4.55%) ITSM
7 2 (4.55%) Service Management
8 1 (2.27%) Cost Reduction
8 1 (2.27%) Decision-Making
8 1 (2.27%) Strategic Thinking
8 1 (2.27%) Vulnerability Scanning
Qualifications
1 23 (52.27%) SC Cleared
1 23 (52.27%) Security Cleared
2 8 (18.18%) NVQ Level 4
3 1 (2.27%) CCNP
3 1 (2.27%) Cisco Certification
3 1 (2.27%) ITIL Certification
Quality Assurance & Compliance
1 5 (11.36%) SLA
System Software
1 3 (6.82%) Firmware
Systems Management
1 1 (2.27%) FortiGate
Vendors
1 16 (36.36%) SAP
2 9 (20.45%) Microsoft
3 2 (4.55%) Dell
3 2 (4.55%) Oracle
4 1 (2.27%) Cisco
4 1 (2.27%) Meraki
4 1 (2.27%) Palo Alto
4 1 (2.27%) ServiceNow
4 1 (2.27%) SonicWALL