6 of 6 Customer Service Jobs in Shropshire

Service Design & Transition (SD&T) Manager Contract Type: Inside IR35 Start Date: 3rd November Clearance: SC Clearance (must already hold) Location: 2 days per week on-site in Telford (Central Government project) We are seeking a Service Design & Transition (SD&T) Manager to play a key role in supporting the successful delivery of major Central Government projects . … This role is central to ensuring that new services are designed, transitioned, and implemented effectively, with a strong focus on service assurance and operational readiness. As part of the SD&T function, you will ensure that service components are delivered to the highest standard, guiding project teams throughout the delivery lifecycle - from initial development through to live service. … You will proactively identify service risks, mitigate impacts on service provision, and confirm operational readiness is achieved before go-live. You will also contribute to the wider SD&T community by sharing best practice, patterns, and standards, while supporting and coaching colleagues. Key Responsibilities: Develop support models and diagrams for components delivered by project teams. Ensure Application and More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth … tracking and efficient service Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper More ❯

Job Title: Unified Communications (UC) Support Engineer Location: Telford Salary: £26,000 per annum + Quarterly KPI Bonus Are you passionate about technology and customer service? Do you have experience in telecoms, networking or Unified Communications and enjoy troubleshooting and problem-solving? We're looking for a motivated Unified Communications Support Engineer to join our support team in … Webex , iPECS , or similar Strong troubleshooting and diagnostic skills Excellent verbal and written communication with the ability to simplify technical concepts Experience using helpdesk/ticketing systems A collaborative, customer-first attitude and ability to stay calm under pressure Benefits Quarterly KPI bonus On-site parking Simplyhealth plan Access to our Employee Rewards Scheme Regular staff events and social More ❯

of data as a strategic asset for organisational intelligence Technology Enablement & Resilience -Ensure a secure, scalable, and future-ready technology infrastructure that supports flexible working, operational efficiency, and excellent customer service. Customer & Colleague Experience -Shape and deliver a clear vision for how digital experiences work & drive the development of digital services that significantly enhance the experience of both More ❯

ready to take your career to the next level? This exciting opportunity as a Technical Support Engineer offers you the chance to work with cutting-edge technology, delivering exceptional service to customers and driving innovation in the telecommunications industry. With a competitive salary, outstanding benefits, and opportunities for growth, this role is perfect for someone looking to make a … telephony systems, ensuring seamless integration. - Deliver training and onboarding support to users, ensuring optimal utilisation of hardware, software, and services. - Investigate and resolve end-user technical issues, maintaining high service standards. What You Will Bring: - Experience in supporting internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, and Ethernet. - Strong knowledge of IP networking, including DHCP, DNS, VPN, NAT … role is pivotal to the company's mission of delivering world-class communication solutions to businesses. As a Technical Support Engineer, you will play a key role in ensuring customer satisfaction and operational efficiency, contributing to the company's reputation for excellence and innovation. Location: This role is based at the company's head office in Telford, providing a More ❯

ready to take your career to the next level? This exciting opportunity as a Technical Support Engineer offers you the chance to work with cutting-edge technology, delivering exceptional service to customers and driving innovation in the telecommunications industry. With a competitive salary, outstanding benefits, and opportunities for growth, this role is perfect for someone looking to make a … telephony systems, ensuring seamless integration. - Deliver training and onboarding support to users, ensuring optimal utilisation of hardware, software, and services. - Investigate and resolve end-user technical issues, maintaining high service standards. What You Will Bring: - Experience in supporting internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, and Ethernet. - Strong knowledge of IP networking, including DHCP, DNS, VPN, NAT … role is pivotal to the company's mission of delivering world-class communication solutions to businesses. As a Technical Support Engineer, you will play a key role in ensuring customer satisfaction and operational efficiency, contributing to the company's reputation for excellence and innovation. Location: This role is based at the company's head office in Telford, providing a More ❯