9 of 9 Customer Service Jobs in Southampton

Service Desk Analyst Southampton/Portsmouth SC Cleared £300-£350 We are seeking an SC Cleared Service Desk Analyst to join a high-profile Defence programme, providing critical IT support within a secure and fast-paced environment. This role is ideal for candidates with experience in Service Desk, Helpdesk, or 1st/2nd Line Support positions who are passionate about delivering exceptional customer service and resolving technical issues efficiently. Key Responsibilities Provide first-line technical support to users via phone, email, and ITSM tools. Log, triage, investigate, and resolve incidents and service requests. ...

Line) Location Southampton My client, an established and trusted IT Managed Services Provider have an urgent requirement for a number of technical and customer focused IT Helpdesk Engineers to join their team based at their beautifully refurbished offices. My client is an ISO accredited managed IT support company based … point of contact for technical incidents reported by a diverse portfolio of small to medium-sized business clients. Operating in a fast-paced Managed Service Provider (MSP) environment, your core mission is to log, troubleshoot, and swiftly resolve day-to-day technical issues. You will heavily focus ...

cost savings Provide technical support, resolve incidents and implement long-term solutions to recurring issues Build strong relationships with stakeholders and suppliers, delivering excellent customer service and acting as a technology ambassador Create and maintain technical documentation, knowledge resources and support materials Mentor colleagues, share best practice … qualifications, or be prepared to study towards one. You'll thrive in this role if you: Are proactive, motivated and enthusiastic, with a positive, customer-focused approach to your work. Have strong verbal and written communication skills and enjoy building effective relationships with colleagues and stakeholders. Are a natural ...

next three years , this is an excellent environment to accelerate your IT career. Required Skills: Experience within 1st Line IT Support/Helpdesk/Service Desk Basic understanding of Networking, DNS, DHCP and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service ...

next three years , this is an excellent environment to accelerate your IT career. Required Skills: Experience within 1st Line IT Support/Helpdesk/Service Desk Basic understanding of Networking, DNS, DHCP and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service ...

with Faculties and professional services to improve applications and conversion, using data and performance metrics to drive improvements. Enquirer Experience (15%) Ensure an excellent service for prospective students and applicants, reviewing team performance and improving the customer journey. Non-UCAS Application Processes (10%) Manage CRM processes … relationships. Confidence in resolving tensions and difficulties. Ability to produce clear, concise, evidence-based reports for specialist and non-specialist audiences. Strong understanding of customer service in higher education and commitment to delivering a high-quality service. Job Offer Interim role 12 month FTC 2 days on campus ...

with Faculties and professional services to improve applications and conversion, using data and performance metrics to drive improvements. Enquirer Experience (15%) Ensure an excellent service for prospective students and applicants, reviewing team performance and improving the customer journey. Non-UCAS Application Processes (10%) Manage CRM processes … relationships. Confidence in resolving tensions and difficulties. Ability to produce clear, concise, evidence-based reports for specialist and non-specialist audiences. Strong understanding of customer service in higher education and commitment to delivering a high-quality service. Job Offer Interim role 12 month FTC 2 days on campus ...

about? Here at NICE Public Safety , we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base. We are currently expanding our Cloud Platform Engineering team … ensure we continue to offer exemplary service to our customers. This is a very hands‐on role. You will be involved in ensuring our cloud platforms are observable, measurable, reliable, scalable, and maintainable. It’s likely that the successful candidate will have significant experience in a DevOps, SRE, Cloud ...

Business Analyst acts as the critical link between the business and digital delivery, ensuring that their website, mobile app and supporting platforms effectively meet customer needs and business objectives. The role leads requirements gathering, customer journey analysis and solution design across the digital product lifecycle, working under … direction of the Product Owner (Digital Platforms) to translate roadmap priorities into clear, deliverable requirements. The role provides clarity from ambiguity - translating business and customer needs into user stories, functional specifications and testable requirements - acting as the bridge between business stakeholders, developers, UX designers and third-party suppliers. Main ...