14 of 14 Customer Service Jobs in Southampton

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Senior Client Services Manager Posting Date: 19 Aug 2025 Function: Service Unit: Business Location: Botley, Southampton, United Kingdom Salary: Competitive with great benefits Function: Managed Service Location: Southampton - to be in commutable distance to customer site in Swanwick … times per week Clearance: SC cleared or ability to meet the criteria for clearance As our Senior Client Services Manager you'll sit in Business UK - Service function, within our Managed Service team. We'll see you already acting and/or experienced in a Senior Manager role. You'll be the gatekeeper of multiple managed service contracts servicing an Aviation client whereby you'll be accountable for the end to end Service and Delivery of the entire contract agreement. Aviation industry experience and CAA guidelines on networks is essential. You'll strategically shape BT's service and delivery strategies to meet customer goals and contractual SLAs. Being the accountable owner means building More ❯

Location: Southampton Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now … expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers/EPoS Engineer . As a member of our team, you will be based in the field, covering the Southampton area. You will benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include: Repair, service and installation of various IT hardware/EPoS systems Planned and regular maintenance of all on More ❯

your ability, aid your development and ensure you perform at your highest possible level by providing you with first-class on the job training. Ideally, you will have good customer service skills, good written and verbal communications skills; strong relationship building ability; good organisational skills; effective time management; be a team player and be able to work under … pressure to meet deadlines. If you have a background in customer service from membership sales, account management, charity, direct marketing, door-to-door sales, financial services, call centre etc then please apply. You do not need any prior technical IT knowledge as this will be learnt on the job. This is an excellent environment for someone who has More ❯

2nd level support To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution. Acting as a first point of contact for customer calls Use the internal system to log and update calls To support with software related issues Providing regular updates when required to relevant parties- both internally and to customers … support role. To be self-motivated and a contributing member of the team Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary. Good time management. Ability to work under pressure. NVQ1/GCSEs and above (or equivalent) in key competencies Excellent … Customer Service Skills Technical skills in SQL and database management. (preferred) Good understanding of Payment systems & Processes (preferred) Working knowledge of Windows operating systems from Windows 7 onwards Basic networking knowledge A good understanding of IT based systems Problem analysis/problem solving Must be able to communicate effectively with all levels of users. Great problem-solving skills More ❯

Excellent opportunity for a highly motivated and customer-centric individual who is passionate about building strong relationships and ensuring client success. Our client, who are a leading digital SaaS company is expanding and are looking for a dedicated Customer Success Specialist (CSS) to be a vital partner in their client's journey. This role blends proactive customer … client relationships. This is an office based role in Southampton. The successful candidate would ideally need to drive given the location of the office. Skills required: 1+ year in customer service role Ideally experience working for a Tech, SaaS business Excellent communication skills Proven ability to build rapport and handle multiple client relationships simultaneously Familiarity with tools like More ❯

documentation. Manage change processes. Conduct testing and provide support for new and existing application releases. Take ownership of business applications. Provide support for company projects, ensuring successful implementation. Manage customer and internal EDI/API changes and resolve associated issues. Set up and manage customer and system integrations. Create and maintain documentation required for audit purposes. Perform logical … troubleshooting and implement actions to resolve issues. The successful Business Systems Analyst will ideally come from either a similar Systems Analyst, Software Support or Application Support role, with excellent customer support experience both on Teams and face to face. If you have experience in all these areas or just have great customer service experience and are willing More ❯

Upgrade Coordinator - Windows 11 Programme Section: Customer Experience Location: Highfield Campus Salary: £31,236 to £35,608 per annum Full-Time, Fixed-Term for 12 months Closing Date: Wednesday 10 September 2025 Reference: 3188925JF Are you highly organised, a great communicator, and passionate about helping people get the best from their technology? Were looking for a proactive Upgrade Coordinator … hand behind the scenes, making sure staff and labs across the University receive new, compatible laptops and desktops smoothly and on time. This is an exciting opportunity to combine customer interaction, project coordination, and team support all while contributing to a major change programme that impacts thousands of staff and students. About the role Based at our Highfield Campus … technicians have the equipment they need, and following up with customers to make sure everything is working as expected. This role is perfect for someone who enjoys variety balancing customer service, project coordination, and administrative tasks in a dynamic environment. What youll do - Contact customers to arrange laptop and desktop replacements, taking into account their needs and availability. More ❯

be responsible for the following duties: Assisting in the installation, configuration, and maintenance of telecoms equipment (e.g., broadband, fibre, VoIP, and mobile systems) Supporting fault diagnosis and repair on customer sites or remotely Learning how to test and commission telecoms services to ensure quality and connectivity Working outdoors and indoors in both residential and commercial environments Following safety procedures … every message, and every connection, there’s a dedicated team of individuals who are the heartbeat of Zappie. Our team is a mix of industry veterans, tech whizzes, and customer service superstars. Together, we’re building something special. At Zappie, we know that it’s the people who make the difference. It’s about more than just lightning More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

performance-based bonus included Flexible remote working with occasional hybrid travel Competitive pension contributions and a comprehensive benefits package Key Responsibilities: Architect and implement robust Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead technical architecture throughout the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate flows More ❯

the Purchasing team to maximise inventory Management of product life cycle from conception, including design, development and introduction of product to market Championing the products and provide first class customer service Taking ownership of the product data system Collaborating with other departments Negotiating pricing with suppliers The ideal candidate for the Product Manager role The ideal candidate will More ❯

I am looking for a helpdesk/customer support analyst for my client in Southampton. Work is hybrid model (3 days onsite 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am till 11pm. Key Responsibilities Provide second Level support to external customers and partners. Answer incoming calls from customers and respond … to inbound communication on cases Monitor group email queue to respond to customer issues logged through our web portal. Identify, analyse and resolve customer issues, documenting work in case notes and knowledge base articles as well as escalating issues as appropriate. Participate in knowledge transfer activities including passing on information to our 1st level teams and partner support … teams. Address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated. Ensure customers are kept up to date on the status of their case. Coordination and direct involvement in operational problem resolution for customers across the globe. Perform detailed investigation, analysis and resolution of issues and problems for global customers as More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS As an Onsite Service Engineer , you will be the first point of contact for maintaining … and supporting cutting-edge print and IT devices at our clients site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction. Key Responsibilities : Diagnose and repair devices to ensure minimal downtime. Monitor devices proactively using advanced software. Provide training and guidance to clients, empowering them to maximise productivity. Collaborate with Apogee and More ❯

in IT Recruitment/Sales and who wants to be rewarded for their hard work. The ideal candidate will ideally have some sales experience and a sense of strong customer service. If you don't have any sales experience, do still apply if you can show a strong background in customer service. This is a fantastic environment for More ❯