13 of 13 Customer Service Jobs in Southampton

achieved through our people, and we are searching for a Home Delivery Driver to join our team. Purpose Were hiring Home Delivery Drivers who take pride in providing excellent service & enjoy being out on the road. In this role youll be delivering shopping & connecting directly with customers as the face of Iceland. In this role you can expect to … Ensure safe van loading procedures are followed (i.e heavy lifting & manual handling) Always adhere to safe driving practises Complete van checks Ensure food arrives to the customer in the best condition Provide excellent customer service Lend a hand in store when required Be able to work independently & manage your time efficiently Flexibility to work shifts, the patterns … Apply if you: Have a full driving license (held for at least 3 years and have no more than 6 points) Are positive, friendly & passionate about providing a good customer experience Are punctual & can work well to deadlines Can demonstrate a strong awareness of road safety What to expect from us: A 15% discount card Minimum 28 days holiday More ❯

global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. Role Overview As a Customer Support Analyst II , you will work as an integral member of the PDI POS Solutions Support team, delivering world-class customer service to our customers. Customer Support Analysts are our first line of customer support, providing high-touch customer service and sustained technical support. This role is a second level application support position, however there may also be expectation to answer the phones and complete first level activities, the focus is on case and issue management, user instruction, investigating problems and resolving … issues. All the way from logging the initial call from the customer into our call logging system, right through to resolution. We strive to offer a consistently high-quality and efficient response to users, while maintaining adherence with customer and internal reporting requirements. The Analyst will be expected to participate in activities related to continuous improvement of standard More ❯

to multi-task in a fast-paced environment. You will be assisting technical and non-technical users in resolving issues reported via email, telephone, face to face or via Service Desk tickets. You will be highly motivated, proactive and have a “can-do” attitude towards delivering excellent service to our user community. You will need excellent spoken and … written communication skills as you will be liaising with all areas of the business and at all levels. Key Behaviours Excellent Customer Service Skills – A high level of customer service skills working within a high pressure IT environment, delighting our users with a friendly, quick and helpful response Excellent Communication - ensure issues addressed and business users … Day-to-day management of new and existing tickets assigned to you ensuring SLA’s are met and KPI requirements are fulfilled. Logging, management and ownership of Incidents and Service Requests via the IT ticketing system providing first time fixes where appropriate Interaction with customers at all levels within the business via phone, email, face to face and ticketing More ❯

to work with cutting-edge software while growing your skills in a supportive, hybrid working environment. To apply for the role of Sage X3 Support Consultant you must have: Customer support experience in resolving software issues Experience of Sage X3 customer support A car and driving licence, able to commute daily to GU52 Right to live and work … in the UK on an unrestricted basis What you'll be doing: Accurately assess customer issues and business impact, assigning appropriate priority levels. Demonstrate strong call management skills, handling quick wins, urgent issues, and ongoing reprioritisation. Record details, accurate information and track all support calls from initiation to resolution. Own each case fully, coordinating with colleagues, third parties, and … to support future problem-solving. Identify and address recurring issues, collaborating with the team to implement lasting solutions. Exercise commercial awareness, recognising and progressing opportunities with professionalism. Deliver exceptional customer service, fostering loyalty, advocacy, and business growth What we're looking for - Strong expertise in software testing, troubleshooting and quality assurance. Hands-on experience with ERP systems, ideally More ❯

Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing As a Service Advantage Technician you will be providing customers with a professional and efficient installation, maintenance, and repair services on an increasingly broad range of equipment and devices that Ricoh support … including audio-visual, network devices, servers, routers, smart lockers. Key Accountabilities To provide a technical service to customers, including installation, maintenance, and repair of a wide range of Service Advantage products. To embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time. To drive self-improvement and continuous professional development … with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support. To maximize revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties. Management and control of stock, to improve first time fix levels to customers, and to minimize stock losses. We are an More ❯

Interim Support Engineer £150 per day (Inside IR35) 2-Month Contract Southampton, SO45 Overview We are seeking an experienced Support Engineer with a strong technical foundation and exceptional customer service skills. The successful candidate will be responsible for providing first and second-line support across end-user devices, software, and infrastructure, ensuring high availability and seamless service … and resolve tickets within ServiceNow, adhering to ITIL practices. Maintain accurate documentation and records of incidents, resolutions, and system changes. Provide clear, professional communication to end-users, ensuring exceptional customer experience. Manage workload independently while maintaining high productivity and efficiency. Skills & Experience Strong general understanding of IT principles (networks, hardware, domains). Working knowledge of leading software packages (Microsoft … Experience with Microsoft SCCM (advantageous). Knowledge of ITIL framework and prior experience in an ITIL-aligned environment. Proficiency in ServiceNow or similar ticketing systems. Excellent communication, interpersonal, and customer-facing skills. More ❯

SQL. Knowledge of standard DevOps practices. Experience supporting a company with manufacturing operations. Skills Strong analytical and problem-solving skills. Good communication and documentation abilities. Microsoft 365 Microsoft Teams Customer service Experience A background in Computer Science, Information Systems, or a related field, or equivalent experience. Hardware support experience including Dell, HP, and Apple. IT Project support, delivering More ❯

About the role As a technician 2, we are seeking a reliable and security-cleared Laptop Deployment Engineer to support a customer rollout of new Windows 11 laptops across multiple UK sites. The engineer will follow a structured deployment script provided by the customer to ensure consistent handover and setup of devices for end users. This role involves … may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Location: 1st week in Southampton and then move to Portsmouth Airport Service Road, Portsmouth Working Hours: 9:00 AM to 5:30 PM Contract Duration: 20th October 2025 till 21st November 2025 R oles and Responsibilities: Follow a customer-provided … Maintain accurate records of completed deployments and escalate any issues. Travel between designated sites (Southampton, Portsmouth, Kidlington) as per project schedule. Submit required documentation for additional vetting if needed (customer will expedite processing). Adhere to all site-specific security protocols and professional standards. Other stuff we're potentially looking for: Valid Security Clearance (SC) is mandatory. Experience in More ❯

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that s raising the bar for service and support across the industry? We re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others … for new Engineers Sign Off Engineers Competence post-training Support Large or Complex Installations as the technical lead Help Develop Training Materials, Online Courses, and Best Practice Manuals Audit Customer Aftercare Services and provide coaching where needed What You Bring: Knowledge of garage doors, components, and installation Skilled in troubleshooting & fault diagnosis Experience in performance coaching and auditing Excellent … communication, especially when working remotely Self-motivated, solutions-driven, and a team player Passion for customer service and exceeding expectations Why Join ? Be part of a fast-growing, respected brand Make a real impact on product quality and customer satisfaction Collaborate with a passionate, expert team Opportunities for career growth and continuous learning More ❯

Excellent opportunity for a driven sales executive to join a fast-growing software as a service (SaaS) company based in Southampton. The role will have many responsibilities, but the focus will be for you to drive qualified leads and shape our client's outbound sales strategy. This is an excellent opportunity for a sales executive with a couple of … office-based role in Southampton. Due to the location of the office, it's essential you drive. Skills and experience required: 2+ years' experience within sales, business development or customer success role for tech focused company Passionate about delivering excellent customer service Strong written and verbal communication skills Proficient in CRM platforms - HubSpot Research tools - LinkedIN Sales More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Senior Service Desk Analyst - 12 Month FTC Windows, ITIL, Agile, Active Directory Full-Time in the Southampton Office for the first 1/2 months, then Hybrid. £37,000 - £42,000 We are seeking an experienced and proactive Senior Service Desk Analyst to manage the daily operations of a busy Service Desk. This role is ideal for … a highly organised person with strong technical skills in enterprise IT environments. You'll be responsible for coordinating support activities, resolving escalated issues, driving continuous improvement, and ensuring service standards are consistently met or exceeded. Key Responsibilities: Act as the first point of contact and escalation for both ICT staff and end-users. Ensure incidents and service requests … are logged, tracked, and resolved in a timely and professional manner. Produce regular reports on key incidents and trends, with analysis and recommendations. Support the implementation of service improvement initiatives and process enhancements. Maintain accurate records of hardware and software assets, ensuring effective inventory control Liaise with third-party suppliers and vendors to ensure SLA adherence and timely issue More ❯

Web Support Technician role within a supportive, fun environment Your role will involve: Leading the day-to-day running of the web support team and set the standard for customer service Managing and resolving support tickets, ensuring SLAs are met and issues are clearly communicated Taking ownership of incidents, escalating where needed, and ensuring follow-through to resolution More ❯