20 of 20 Customer Service Jobs in Worcester

and fostering innovation to improve both client and fee earner efficiency and IT experience. About the role This role would suit someone with experience of running IT operations, IT Service or Infrastructure with experience of leading teams, who is able combine a strategic, pragmatic approach with practical experience whilst delivering technology services that fulfil our firm's business objectives. … Role and responsibilities Operational Management System Performance - Ensure all IT systems are reliable, secure, and optimised for performance. Service Delivery - Lead IT support functions to ensure excellent customer service, strong management incidents and requests in line with agreed SLAs. Managing Escalations and Major incidents and supporting change adoption. ITSM Tooling - own, manage and develop the ITSM tooling … needs and ensure IT services meet their requirements, this role calls for excellent verbal and written communication skills. Vendor Management - Develop and manage relationships with external IT suppliers and service providers, ensuring the firm receives high-quality services. Asset Management - Develop and manage a good asset management process. Governance and Security Security - Understand and continuously work closely with our More ❯

and strong communication is a must. You need to be both confident in writing and on the phone and able to talk customers through fault finding whilst having excellent customer service skills. Responsibilities: Provide support assistance for both hardware and software issues, remotely and in-person. Regularly travel to sites to provide support in-person. Collaborate with hardware … users. Flexible with travel requirements, including visits to non-local sites when necessary. Nice to haves: Understanding of 3CX and other VoIP/telephony platforms. Background in a Managed Service Provider (MSP) environment. Working knowledge of Linux-based systems and administration. Experience with Amazon Web Services (AWS) cloud infrastructure. Qualifications and Education Requirements: 2 Years in a helpdesk or More ❯

Join to apply for the Technology Service Desk Analyst role at Sanctuary Join to apply for the Technology Service Desk Analyst role at Sanctuary Direct message the job poster from Sanctuary Technology Service Desk Analyst Worcester based with a balance of home and office working £29,866 - £31,438 per year 35 hours per week – Monday to … Friday, covering shifts between 7:30am and 17:30pm We have an opportunity for a Technology Service Desk Analyst to join our Technology Service Desk based at our Head Office in Worcester. The team compromises of 11 Analysts, 1 Senior, 1 Administrator, 1 Apprentice and 1 Team Leader. We are a first line service desk for any … have. We support a wide range of hardware and applications including Intune, Azure, Windows (10/11) and MS Office (all versions including 365). The role of Technology Service Desk Analyst will include: Answering technical queries from our internal end users via a variety of methods including telephone, chat function and portal Logging and updating calls, documenting all More ❯

s leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded. T echnology Service Desk Analyst Worcester based with a balance of home and office working £29,866 - £31,438 per year (pro rata) 35 hours per week Monday – Friday 9-5 Temporary … position for up to 6 months We have an opportunity for a Technology Service Desk Analyst to join our Technology Service Desk based at our Head Office in Worcester. Joining a busy team you will provide a first line service for any technical support queries that our end users may have. We support a wide range of … hardware and applications including Intune, Azure, Windows (7/10) and MS Office (all versions including 365). The role of Technology Service Desk Analyst will include: Answering technical queries from our internal end users via a variety of methods including telephone, chat function and portal Logging and updating calls, documenting all troubleshooting and resolutions Striving to provide the More ❯

Job Title - Service Delivery Coordinator Location - Worcester Salary - £27,000 - £30,000 dependant on experience About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping … organisations improve their business practices and profitability. About the Role Our client is seeking an experienced Service Delivery Coordinator to lead various technology-related projects, including fibre broadband service delivery operations for their IT and telecommunications projects. In this critical role, you will manage the entire customer journey, from initial service orders through network provisioning, installation … coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality and customer satisfaction. Key Responsibilities: Manage end-to-end service provisioning from initial customer request through live service activation. Conduct detailed address validation and location-specific service availability. Coordinate installations with internal technical More ❯

maintaining IT hardware Excellent communication skills with the ability to explain technical issues clearly Well organised, with the ability to prioritise and manage tasks independently Strong problem-solving and customer service skills Desirable Skills: Familiarity with SQL and database support Why Join Us? This is a varied and technical role with significant learning opportunities. You'll be a More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

maintaining IT hardware Strong communication skills with the ability to explain technical issues clearly Well-organised, with the ability to manage and prioritise tasks independently Excellent problem-solving and customer service skills Desirable Skills: Familiarity with SQL and database support Why Join Us? This is a varied and technical role with great learning potential. You'll work across More ❯

The role entails active monitoring, maintenance and incident support of Sinara software applications for our clients operationally beyond standard business hours. Additionally, the role involves analysing, prioritising, and resolving customer support incidents, which may be for cloud-hosted or on-premise client applications. These incidents could relate to applications, data, or systems. Another facet of the role will be … incident resolution ·Transitioning issues to the standard-hours application support team ·Proactively collaboration in the incidents of all the members of the team ·Proactively updating support materials ·Contributing to customer service performance reports ·Documenting routine change requests ·Participating in application testing throughout the full test lifecycle ·Deploying, managing and updating AWS services and other cloud platforms ·Administering containerisation More ❯

operational supplier to UK defence and offer our services globally. This provides our team members with unique opportunities for international travel and engagement. We pride ourselves on delivering exceptional customer service by establishing a robust communication framework with our clients. Our organisational structure is designed to facilitate integrated solutions, managed through proven project management methodologies. PURPOSE OF ROLE … work with people at all levels. Self-confidant and assertive. Sound judgement and decision making ability. Ability to organise and prioritize a number of project simultaneously. Ability to understand customer requirements and to build good relationships 5-7 years within an engineering discipline. KNOWLEDGE & QUALIFICATIONS A degree qualification or equivalent in a relevant engineering discipline. Skilled in preparing technical … BENEFITS AND WORKLIFE BALANCE Competitive salary. Training & development opportunities. Apprenticeship programs. Company pension. Early finish on Fridays. Free guest accommodation in various locations (home and aboard). Birthday holiday. Service milestones. 25 days holiday, including 3 days Christmas closure, plus Bank Holidays (x8) Recruitment Reward Scheme. Flexible maternity options after month 9. Paid paternity leave. CANDIDATE PROFILE Our employees More ❯

in Everest Group’s Talent Readiness for Next-Generation IT Services PEAK Matrix 2023. We also won four 2023 ISG Star of Excellence Awards, reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at More ❯

Domitek Inc is seeking a licensed Alarm System/Electronic Security Technician to join our rapidly expanding team. We make security simple for our clients by providing white glove service and tailored solutions to meet their unique needs. Our team embodies our core values of integrity and transparency by always working safely and doing the right thing for our … License NICET certifications 2-5 years of field experience OSHA 10 certification Other Qualities Needed Strong attention to detail and self-motivation Excellent written and verbal communication skills Strong customer service skills Ability to follow oral and written instructions Ability to work independently and as part of a team, including mentoring apprentices Commitment to safety and proper operation More ❯

de l'entreprise soient bien mises en œuvre conformément aux directives de la direction de l'entreprise Communiquer les besoins de réapprovisionnement des stocks au gérant de district, au service de distribution et au département des achats et du marchandisage Reconnaître les employés talentueux et les faire évoluer au sein de l'entreprise Superviser et gérer tous les aspects … gestion dans le domaine de la vente au détail souhaitée 6 à 12 mois d'expérience en vente au détail Excellentes compétences en matière de relations interpersonnelles et de service à la clientèle Désir de réussir dans un environnement de vente au détail en constante évolution Être bilingue en fonction des besoins (Québec seulement) ** Volonté d'apprentissage Compléter tous … manage all aspects of Loss Prevention practices in Store Manager and Manager In Training’s absence Effectively communicate all store needs to Store Manager and Manager In Training Resolve customer issues effectively Provide a fun, full service experience to all customers Complete bank deposits Understand the Little Burgundy culture and demonstrate it to the team Job Requirements Prior More ❯

le domaine de la vente au détail souhaitée Capacité d'effectuer plusieurs tâches à la fois dans un environnement dynamique Excellentes compétences en matière de relations interpersonnelles et de service à la clientèle Désir de réussir dans un environnement de vente au détail en constante évolution Être bilingue en fonction des besoins (Québec seulement) ** Volonté d'apprentissage Être en … needs to store management Stay informed of current fashion trends Complete all point of sale functions as required Complete all assigned tasks and responsibilities promptly Provide a fun, full service experience to all customers Complete all required training Understand the Little Burgundy culture and demonstrate it to the team Job Requirements Prior retail sales experience preferred Ability to multi … task in a fast-paced environment Excellent interpersonal and customer service skills Desire to succeed in fast-paced retail environment Bilingualism as required (Quebec only) ** Willingness to learn Ability to work night and weekend shifts Ability to climb, reach, bend, and lift up to 50 pounds Stand for long periods of time Must be at least 16 years More ❯

in to increase sales. Some of the main responsibilities associated with the role include - Lead the product marketing strategy across the business - Participate in business and product strategy - Represent customer voice to the business - Develop Product Message to the customer - Identify customer requirements - Develop Market strategies in collaboration with other departments - Define, develop and deliver metrics for … experience in a similar role - Ideally 5+ years product marketing experience - Experience within a B2B SaaS Product Market - Experience of creating go-to marketing programs - An ability prioritize - Excellent Customer Service skills The salary on offer for this position is up to £54,000 #J-18808-Ljbffr More ❯

to be comfortable working in a performance-focused environment—but we’ll give you all the training and support you need to succeed.?? What You’ll Do: Handle inbound customer enquiries with professionalism and enthusiasm. Identify opportunities to upsell or cross-sell our digital services and solutions. Hit and exceed your KPIs (we’ll make sure they’re clear … fair, and achievable). Deliver outstanding customer service on every call. Keep accurate call notes and use CRM tools to manage follow-ups. What You’ll Need: Confident phone manner with a clear, friendly communication style. Target-driven mindset—enjoys the buzz of smashing goals. Positive attitude and a team player approach. Some customer service or More ❯

deploying solutions, capacity, and disaster recovery planning Troubleshooting incidents Managing tablespaces, cloning environments, backup and restore, data archival Assisting development with queries and issues Database space management, releases, and service requests Server and database health monitoring System stability maintenance Escalating issues promptly Performance tuning Additional duties include customer service, crisis participation, and problem resolution to maximize customer More ❯

installers, and listen to their feedback on our products. Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues. Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select … they are familiar with Dahua products and solutions. Key Attributes: Full clean UK driving license; Right to work in the UK; Prior experience in a technical support role; Good customer service skills and communication skills; Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network and industrial More ❯

safely maintained and additions to the network are constructed to the required standards. We are looking for someone with significant highways experience, ideally in a local authority setting.A strong customer focus is essential, and the successful candidate will need to be able to work quickly and efficiently to solve problems and communicate solutions to internal and external parties. This … is a varied role which includes customer service and partnership working. The post holder will develop, promote and secure the County Council’s objectives through the assessment of development highway proposals.They will provide impartial advice and support to developers and their consultants, local planning authorities (district councils) and other third parties to secure new development infrastructure and manage … senior stakeholders. Hybrid Working & Field Activity Benefit from a mix of office-based duties and site visits across urban and rural environments, offering varied and engaging work. Impactful Public Service Role Make a demonstrable difference to public infrastructure, ensuring development highway works meet policy, safety, and sustainability goals. For further information please contact:Andy Rickman Interim Team Leader, Development More ❯

early-career professionals to join our team! We are looking for native level in: What you will be doing: • B2B inbound and outbound outreach (50/50) targeting ideal customer profiles on behalf of our technology clients to book qualified discovery meetings • Build rapport & nurture relationships with C-level prospects in the Dutch or Benelux region • Act as a … main point of contact for your clients and provide exceptional customer service. • Prospecting new clients to identify their pains and qualify interest in the new SaaS solution • Negotiate and close deals of up to EUR 5,000 and ensure warm handover of qualified opportunities for bigger deal value to the Account Manager to negotiate further What’s In It More ❯