15 of 15 Customer Service Jobs in York

a requiremement to attend our York office once per month. UK basd applicants only please. AIM OF THE ROLE Under the guidance of the Service Delivery and Improvement manager the Service Co-ordinator (SDC) will oversee the relationship and service provision of a portfolio of customers who … don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the wider team … the role will play a key part in recording, tracking, and coordinating continuous service improvement initiatives across the wider Redcentric business. KEY RESPONSIBILITIES Responsibilities in this role may include but are not restricted to the following: Ensuring contracted levels of service provision to a portfolio of customers Proactively More ❯

IT Service Desk Engineer Location: Fully Remote Salary: £25-£28k - 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service … providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear More ❯

digital divide and empowering people with access to information, education, and opportunities. Full Training & Support: Receive comprehensive training on our products, sales techniques, and customer service, plus ongoing support from your manager and team. Be Equipped: Utilise company iPads/tablets to update systems, access product information, and … enhance customer interactions. Positive Company Culture: Be part of a dynamic and supportive team that values innovation, collaboration, and making a positive impact on the community. What you'll do as a Field Sales Executive: Engage with residents in newly built rural areas, building rapport and understanding their needs. … through face-to-face sales, local events, and community engagement activities. Build relationships and sign up customers for top-notch broadband deals, providing excellent customer service and ensuring a smooth onboarding experience. Do you have what it takes to be a successful Field Sales Executive? Experience in customer More ❯

Role Introduction We are seeking a Customer Obsession Support Operations Team Lead to foster this culture within our teams and ensure excellent service delivery through managing a service desk and client site operations across one or more customer contracts. The successful candidate will focus on Continual … Service Improvement by developing team members' skills and attributes aligned with our core values, and by identifying opportunities for service enhancements and efficiencies. What You Will Do Understand the contracts supported and the responsible business areas Conduct reporting and trend analysis Participate in customer service reviews … Build strong relationships with customers and internal teams, including handling escalations Collaborate across teams to ensure service excellence Maintain a customer-obsessed approach to achieve high satisfaction levels Proactively develop yourself and your team What You Will Have Excellent people management skills to foster a positive culture Analytical More ❯

Service Coordinator (Packaging/Automation) £35,000-£40,000 + Company Bonus + On call allowance (phone only) + Progression + Training + Company Benefits York Are you a Service Engineer or similar looking to move off the tools within a supervisory role where you will be responsible … ever increasing workload are looking to further grow their team. On a daily basis your responsibilities will be split between aftersales and supporting the service team. You will check specifications from the sales team, then send these to the manufacturing team in Germany, once back you then arrange an … their daily workload/jobs list etc. as you oversee engineers across a regional patch in the UK. This varied role would suit a Service Engineer looking to move off the tools in a varied, office based role where you will work from the office and across a regional More ❯

Project Delivery TEAM Engineering LOCATION Hybrid (2 days Harrogate 3 days remote) REPORTS TO Head of Engineering ABOUT REDCENTRIC Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by our own highly … will involve responding to tenders, bids, and other sources of solution generation. KEY RESPONSIBILITIES: Duties will include, but are not restricted to the following: Customer satisfaction: You will ensure the delivery of high-quality services to customers and on-going commercial viability so that our business becomes a trusted … ensure the right stakeholders are fully engaged in corporate initiatives. You will build team, department, and business consensus to ensure high quality in our service delivery to customers. Resource: You will ensure we have the right quantity and quality of resource to meet the business strategy. You will ensure More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

license and car is therefore preferred! Skillset: ** Windows Server ** Office 365 ** DNS/DHCP ** Azure AD ** Routing/Networks ** VMware/Hyper-V ** Excellent Customer Service Desirable: ** Firewalls ** Backups ** Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

alcohol. Provides professional representation at internal and external meetings and events. Demonstrates abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics. Ensures interactions with internal and external guests follow the guidelines of … the customer service program. Adheres to all Corporate and local policies, procedures, and operating guidelines. BRING US YOUR BEST. High school diploma/GED; one to two years of work experience that demonstrates qualities of sound judgment and dependability or equivalent combination of education and experience. One year More ❯

Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new More ❯

Analyst to join our team. As the key contact for supported customers, the Microsoft Data Solutions Support Analyst performs a critical role on the service desk, not only providing day-to-day support but also shaping the evolution of customers' solutions and building a meaningful operational partnership. The Microsoft … motivated individual who is a subject matter expert and able to quickly become knowledgeable on customers' supported applications, always delivering an excellent level of customer service. You will be able to keep pace with technology developments and complete the appropriate certification. Key Responsibilities Responsible for all supported customers across … the technology and providing an excellent level of customer service. Work with a small number of key customers to support and expand the partnership with Simpson Associates, owning the support service delivery for those customers. Confident and capable in handling support calls covering complex and non-routine solutions More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Resource Co-Ordinator Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that. A typical day might include: Scheduling each request … optimum engineer is assigned based on location and skills match for the task required. Optimising each engineers time wherever possible. Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences. Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of More ❯

FTTH Engineer, you'll benefit from: Competitive salary Company Van 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more Committed to diversity, inclusion, and … in cabling, splicing, and testing, although these hands-on tasks are not a daily part of this specific role. Excellent communication, people management, and customer-facing skills are essential. You will need the ability to engage effectively with internal planning, project, and delivery teams, and represent the company professionally … Oversee all field health, safety, and wellbeing, including risk assessments, reporting, vehicle checks, and audits. Build and prepare the Access Network, from cabinets to customer premises (including rodding, cabling, splicing, testing, commissioning, customer handover). Assist with installing and commissioning of new street cabinets and 3rd party connections More ❯