5 of 5 Customer Service Jobs in York

IT Service Desk Engineer Annual Salary: £28,000 - £30,000 Location: York City Centre/Hybrid (2 days a week onsite, 3 days WFH) Job Type: 6 Month Fixed Term Contract (FTC) Join a global provider of services as an IT Service Desk Engineer. This role is based in the heart of York City Centre with a hybrid … the role: Deliver services that support business objectives and outcomes, providing technical support, training, and advice via phone, E-Mail, and direct collaboration with the wider IT team. Manage customer interactions efficiently and effectively, ensuring all interactions are logged on Service Now with concise notes and accurate ticket assignment. Provide a clear communication channel between customers and the … IT organisation, managing expectations and setting the standard of behaviour for customer engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Maintain and share knowledge of supported products and services. Understand the company’s organisation and the customers of the Service Desk. Adhere More ❯

users across multiple offices, ensuring systems run efficiently and issues are resolved quickly and effectively. Key Responsibilities Provide 1st and 2nd line technical support for all IT incidents and service requests Troubleshoot and resolve hardware, software, and networking issues Manage user setups and account administration across Active Directory, Microsoft 365, and Exchange Online Support and maintain Windows 10/… Teams, SharePoint, and Citrix Virtual Apps & Desktops Assist with system upgrades, deployments, and IT projects Maintain accurate IT asset management and documentation Deliver a high level of customer service to users at all levels Required Skills & Experience Previous experience in a 1st or 2nd line IT support role (professional services experience preferred) Strong technical knowledge of Windows operating … systems and Microsoft 365 Experience with Active Directory, Group Policy, and Exchange Online Exposure to Citrix environments and basic network troubleshooting Excellent communication skills with a professional and customer-focused approach Able to prioritise, multitask, and remain calm under pressure A proactive, organised individual who takes ownership of issues A full UK driving licence is desirable due to occasional More ❯

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that s raising the bar for service and support across the industry? We re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others … for new Engineers Sign Off Engineers Competence post-training Support Large or Complex Installations as the technical lead Help Develop Training Materials, Online Courses, and Best Practice Manuals Audit Customer Aftercare Services and provide coaching where needed What You Bring: Knowledge of garage doors, components, and installation Skilled in troubleshooting & fault diagnosis Experience in performance coaching and auditing Excellent … communication, especially when working remotely Self-motivated, solutions-driven, and a team player Passion for customer service and exceeding expectations Why Join ? Be part of a fast-growing, respected brand Make a real impact on product quality and customer satisfaction Collaborate with a passionate, expert team Opportunities for career growth and continuous learning More ❯

will be of great value in strengthening our infrastructure, advancing automation, enhancing client experiences, and building strong team dynamics. Because client communication and information security are vital to the service we deliver, you’ll receive Client Communication and ISO 27001 awareness training, delivered as part of your onboarding. This will ensure you’re confident not only in the technical … friendly, supportive team culture where learning is encouraged • The chance to directly shape HA’s automation-first, AI-enhanced, ISO 27001- certified hosting platform Essential Requirements: • Strong commitment to customer service and clear communication • Solid Linux sysadmin knowledge (server management, troubleshooting) • Experience with Apache, Nginx, PHP, MySQL, Postgres, and Docker • Python scripting experience (or strong willingness to learn More ❯

you'll play a key role in supporting both internal teams and external customers with technical queries related to Cellhire's products and services. You'll help ensure that customer issues are resolved efficiently and that all equipment is maintained to the highest standards. You'll also work closely with the Operations team, supporting the checking, dispatch and returns … and inductions for new employees. Create and maintain clear, user-friendly technical support documentation. Operations Assist with equipment checking, dispatch, and returns processes (approx. 10% of the role). Customer First Provide a professional, courteous, and prompt service to all customers. Log all customer interactions and technical cases accurately using the internal ticketing system. Quality Follow all … company procedures in line with ISO 9001:2015 standards. About You We're looking for someone who is: Customer-focused with excellent communication skills. Confident working to tight deadlines and service level agreements. Able to prioritise effectively between internal and external requests. A team player with the ability to work independently. Comfortable explaining technical concepts in a clear More ❯