Technical Operations Manager
- Hiring Organisation
- Job Board Direct
- Location
- Omagh, County Tyrone, Northern Ireland, United Kingdom
- Employment Type
- Permanent
Service Level Agreements (SLAs). The role will lead a team of approximately 14 technical staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement. Key Responsibilities Team Leadership & Management Lead, manage, and develop a team of ~14 technical staff … experience specifically managing a service desk within a Managed Service Provider (MSP) environment Technical Operations Manager - Desirable Experience across infrastructure, cloud, networking, or cyber security environments Experience with RMM and monitoring tools Experience driving service improvement initiatives Technical Operations Manager - Technical Understanding Good understanding of: Microsoft 365/Azure environments ...