Senior IT Engineer - T3 (Glasgow)
- Location
- Glasgow, Scotland, United Kingdom
escalation point for support teams, managing projects, and ensuring excellent customer service. You will also support colleagues, maintain technical documentation, and provide guidance on cybersecurity and IT best practices. Duties & Responsibilities Acting as an escalation point to 1st and 2nd line technicians. Providing technical support and ticket resolution for servers … resolving any server hardware or software problems. Liaising with third party software/hardware providers to expedite prompt resolutions for clients. Provide guidance on cybersecurity and IT best practices. Effectively managing tickets & task through a PSA. Managing project works efficiently. Mentoring and supporting colleagues. Providing technical support resource to support ...