VodafoneThree - Sentiment Specialist
- Hiring Organisation
- VodafoneThree
- Location
- West Berkshire, United Kingdom
- Employment Type
- Full Time
sentiment strategy, building a 360° Voice of the Customer ecosystem that integrates predictive analytics, speech and text insight, and scalable technology capability to enable data-led decision making across the business. Own and drive detractor management and closed-loop programmes, ensuring 100% of detractors are actioned, root causes … Medallia), leading supplier selection, capability design, and commercial negotiations to deliver required functionality, cost efficiencies, and scalable solutions aligned to business needs. Champion a data-driven culture, mentoring and upskilling colleagues in advanced analytics and insight methodologies. Ensure the highest standards of data integrity, governance, and compliance ...