Milton Keynes, Buckinghamshire, South East, United Kingdom
IMSERV EUROPE LIMITED
IMServ is one of the UKs leading datacollection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy datacollection services. All this is … wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: The Desktop Account Manager will focus on protecting and growing revenues within new and existing SME and Micro customers. Ensuring the delivery of datacollection, metering and customer services in line with commercial contracts, fostering long-term relationships to … a Sales Executive role, preferably within the energy sector or a related industry. Experience with CRM software and account management tools. Experience of creating and working with KPIs and data to aid good decision making Experience of working within a SaaS organisation (*) Experience in a Private Equity owned business environment (*) Agile Methodologies (*) All points marked with (*) are desirable and More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
IMSERV EUROPE LIMITED
IMServ is one of the UKs leading datacollection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy datacollection services. All this is … wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: Develop and maintain a relationship with the customer; ensuring operational, industry, and contractual performance levels are met. Be the point of contact for your customers by responding to verbal and written customer queries, complaints, and any complex queries. Manage and understand … when required, ensuring preparation is completed in line with the agenda. Create and maintain Supplier performance reporting packs for HH % Energy Provide clarity and insight into issues preventing actual data from being submitted. Understand the reasons why a supplier will be sent estimated data and what processes are required to rectify this. Analyse, investigate and resolve queries raised More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
IMSERV EUROPE LIMITED
IMServ is one of the UKs leading datacollection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy datacollection services. All this is … wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF ROLE: Suggest and implement process improvements where required. Provide technical advice and guidance to the Team Leaders and Customer Event Managers To provide coaching and support within the Service Delivery team to ensure that quality standards are met. Build and maintain relationships with … happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UKs leading and growing energy datacollection and meter operations service provider. Diversity and inclusion have long been at the heart of of IMServs success. As we continue our growth, our focus remains on More ❯
IMServ is one of the UKs leading datacollection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy datacollection services click apply for More ❯