Customer Success & Onsite Services Manager
- Hiring Organisation
- Electrosonic
- Location
- London, UK
- Employment Type
- Full-time
Service Operations, Technical Support, Engineering, Sales, and Finance teams, the Customer Success & Onsite Services Manager drives customer success through proactive service management, data-driven decision making, continuous improvement, and commercial stewardship. A key aspect of the role is analysing customer AV estate … performance, utilisation, incident trends, asset health, and warranty information. Develop recommendations for upgrades, refreshes, replacements, and optimisation initiatives. Create lifecycle roadmaps and data-driven proposals that improve service availability and operational performance. Support preventative maintenance strategies that maximise uptime and reduce downtime. Contract & Commercial ManagementManage ...