Technical Support Engineer
- Location
- Greater London, England, United Kingdom
macOS. What you will be doing Managing support requests through Zendesk (or a similar ticketing system), ensuring accurate categorisation, prioritisation, and timely resolution Data entry to maintain clean, reliable records of cases, assets, configurations, and outcomes Application configuration, including set-up, permissions, profiles, and basic troubleshooting Troubleshooting hardware … support role Strong communication skills with the ability to explain technical issues clearly to non-technical users Excellent attention to detail for documentation, data entry, and configuration tasks Ability to follow defined processes, **escalate appropriately**, and work effectively as part of a project team Willingness to work ...