Functional Developer (Dynamics 365 Contact Centre & CRM) – AR
- Location
- Lincoln, England, United Kingdom
deployments and releases across development, testing and production environments. Maintain technical documentation and communicate effectively with stakeholders. Ensure solutions follow appropriate security, governance and data protection requirements. Essential Skills and Experience Proven hands-on experience with Microsoft Dynamics 365 Customer Service and/or Contact Centre. Experience configuring … deliver practical technical solutions. Good communication skills and the ability to work with technical and non-technical stakeholders. Understanding of security, access controls and data protection. Desirable Experience Experience integrating telephony solutions with Dynamics 365, particularly Teams Phone, Direct Routing, ACS or SIP. Experience configuring contact centre queues, routing ...