Network Support Team Leader
- Hiring Organisation
- Intercity Technology Limited
- Location
- Bolton, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
recruitment, onboarding, training, and ongoing development of the team Acting as an escalation point for operational issues, supporting engineers through effective triage and decision-making Ensuring operational processes, including Change Management, are followed and continuously improved Reviewing service performance with customers and internal stakeholders, identifying risks and opportunities … improvement Producing clear operational reports and insights to support decision-making Supporting incident response and major issue management when required Working closely with wider Operations leadership to continuously improve service delivery Experience & Knowledge Proven experience leading or supervising teams in an IT operations or service delivery environment Strong ...