Permanent Role – Technology SupportEngineer/Helpdesk Engineer/DesksideSupportEngineer – Onsite/London We are seeking an experienced Technology SupportEngineer/Helpdesk Engineer/DesksideSupportEngineer to be a member of the Information Technology Department who is responsible for the day-to-day support of all systems and infrastructure used by our end users. Role Overview: Job Title: Technology SupportEngineer/Helpdesk Engineer/DesksideSupportEngineer Location: London/Onsite (5 days a week onsite) Contract Type: Permanent Responsibilities: Resolve hardware and connectivity issues as they arise, escalating them within the team when appropriate. Configure … deploy, and support physical and virtual computers, as well as network equipment. Assist in project planning and participate in managing small initiatives. Coordinate with the IT Infrastructure team and support change/maintenance windows for infrastructure systems. Perform routine software upgrades on network infrastructure to patch vulnerabilities. Qualifications: 5+ years of relevant experience Experience providing face-to-face More ❯
DesksideSupportEngineer is sought by prestigious global financial services organisation. This role will see you joining a fast-paced, high-performance environment where technology underpins every decision from the trading floor to the boardroom. This is more than a typical support role. You’ll be the go-to engineer for senior stakeholders, providing white … glove support across hardware, software, and business-critical applications such as Bloomberg, FactSet, and Salesforce. Key Responsibilities: Provide deskside and remote technical support across Windows, Office 365, and network systems Troubleshoot and resolve complex hardware and software issues efficiently Deliver high-quality, customer-focused support to end users, including senior stakeholders Support and maintain business … with regional and global IT teams to ensure consistent service standards Conduct proactive floor walks to build relationships and identify potential issues early Key Requirements: Proven experience in a deskside or technical support role within professional or financial services Strong knowledge of Windows 10/11, Office 365, Active Directory, and Exchange Experience with support tools such More ❯
Desktop SupportEngineer Onsite £42K+ Benefits Global Law Firm Desktop SupportEngineer – Onsite £42K+ Benefits | Fantastic Career Growth | Global Law Firm Are you a proactive Desktop SupportEngineer who loves solving problems, helping people, and keeping tech running smoothly? Join a renowned global legal organisation where no two days are the same, your expertise … is valued, and your growth truly matters. What You’ll Be Doing Delivering Second Line floor support across PCs, laptops, mobile devices, printers, and meeting room tech. Managing user accounts (AD, Duo, MS Authenticator, McAfee) and ensuring new starters are fully set up for success. Supporting video conferences, meeting rooms and AV equipment, making sure everything runs without a … and maintaining accurate asset inventories. Updating knowledge bases, creating documentation, and contributing to technical improvements and project work. What We’re Looking For 2+ years’ experience in Desktop/Deskside/2nd Line Support. Strong troubleshooting across Windows, MS Office, Citrix, Duo, Outlook, and general hardware. Experience with AD, LDAP, networking basics (TCP/IP, DHCP, DNS). Excellent More ❯
world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Overview: The DesksideSupport Team Leader is responsible for overseeing and managing the Field Support Operations (FSO) and the DesksideSupport team across designated support locations. This … HCL teams, partner resources, and client stakeholders. Key Requirements: Must hold a full UK driving licence and be willing to travel as required. Minimum 4+ years of relevant IT support experience. Background security check required. Primary Responsibilities: Team & Service Management: Lead and manage DesksideSupport teams (on-site/off-site) ensuring SLA, OLA, CSAT, and financial … improvement initiatives and manage escalations effectively. Prepare and present productivity and efficiency reports (Daily/Weekly/Monthly). Formalize and implement internal processes to enhance team expertise. Technical Support & Operations: Provide hands-on 2nd line IT support across a range of devices: desktops, laptops, tablets, smartphones, printers, MFDs, and basic network connectivity. Perform infrastructure administration tasks and More ❯
world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Overview: The DesksideSupport Team Leader is responsible for overseeing and managing the Field Support Operations (FSO) and the DesksideSupport team across designated support locations. This … HCL teams, partner resources, and client stakeholders. Key Requirements: Must hold a full UK driving licence and be willing to travel as required. Minimum 4+ years of relevant IT support experience. Background security check required. Primary Responsibilities: Team & Service Management: Lead and manage DesksideSupport teams (on-site/off-site) ensuring SLA, OLA, CSAT, and financial … improvement initiatives and manage escalations effectively. Prepare and present productivity and efficiency reports (Daily/Weekly/Monthly). Formalize and implement internal processes to enhance team expertise. Technical Support & Operations: Provide hands-on 2nd line IT support across a range of devices: desktops, laptops, tablets, smartphones, printers, MFDs, and basic network connectivity. Perform infrastructure administration tasks and More ❯
Lytham, Lytham St. Annes, Lancashire, England, United Kingdom
vertex-it-solutions
Our client are a UK-based managed services business who are looking to onboard a qualified DesksideEngineer on a permanent basis at their telecommunications client's site in Lytham, Lancashire. Key Responsibilities: To operate the Tech Bar and associated services To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum … inconvenience to the end user. To provide printer support (Docucare) Perform Break fix on all desktop equipment. To perform IMAC activities To ensure all drop ins/walk ups are logged on the ticketing system. Complete all allocated calls and maintain regular contact with call scheduler. To diagnose problems accurately using all the available resources and technical knowledge To … allowance. To Qualify: Must have excellent communication skills Must be able to commute to Lytham five days a week Must have 2+ years experience in traditional a traditional IT Support role (Active directory, Windows support, break fix etc) Must have eligibility to complete SC clearance Please feel free to apply if you meet the criteria. More ❯
Our client are a UK-based managed services business who are looking to onboard a qualified DesksideEngineer on a permanent basis at their telecommunications client's site in Slough, very close to Slough Station. Key Responsibilities: To operate the Tech Bar and associated services To replace desktops, laptops and monitors as like for like and enabling a … quick resolution with minimum inconvenience to the end user. To provide printer support (Docucare) Perform Break fix on all desktop equipment. To perform IMAC activities To ensure all drop ins/walk ups are logged on the ticketing system. Complete all allocated calls and maintain regular contact with call scheduler. To diagnose problems accurately using all the available resources … ordinator To Qualify: Must have excellent communication skills Must be able to commute to Slough five days a week Must have 2+ years experience in traditional a traditional IT Support role (Active directory, Windows support, break fix etc) Please feel free to apply if you meet the criteria. More ❯
Desk Side SupportEngineer - London Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. … and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO Accenture are looking for an experienced Desk Side Supportengineer to join our expanding team and work on one of our customer sites based in London.To be considered for this role you should have at least More ❯
Key Responsibilities Advanced Support & Problem Management (Tier 2/3) Own and resolve complex, high-impact, and escalated support issues (L3) that cannot be resolved by Tier 1 staff. Perform Root Cause Analysis (RCA) for recurring incidents, developing and implementing permanent solutions across the organization. Provide specialized, discrete support for executive, VIP, and highly sensitive technical functions. … with Infrastructure and Security teams to test, validate, and roll out security patches and system changes. Mentorship & Knowledge Transfer Serve as a technical escalation point and mentor for junior deskside and Service Desk team members, performing knowledge transfer and training. Lead the creation, review, and maintenance of high-quality Standard Operating Procedures (SOPs) and advanced troubleshooting guides. Communicate solution … stakeholders and executive leadership. Required Qualifications Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience. Experience: Progressive experience providing high-level deskside, field, or end-user support in a corporate environment. Technical Skills: Expert proficiency in troubleshooting and managing large fleets of Windows (10/11) and macOS endpoints. Proven More ❯
Key Responsibilities Advanced Support & Problem Management (Tier 2/3) Own and resolve complex, high-impact, and escalated support issues (L3) that cannot be resolved by Tier 1 staff. Perform Root Cause Analysis (RCA) for recurring incidents, developing and implementing permanent solutions across the organization. Provide specialized, discrete support for executive, VIP, and highly sensitive technical functions. … with Infrastructure and Security teams to test, validate, and roll out security patches and system changes. Mentorship & Knowledge Transfer Serve as a technical escalation point and mentor for junior deskside and Service Desk team members, performing knowledge transfer and training. Lead the creation, review, and maintenance of high-quality Standard Operating Procedures (SOPs) and advanced troubleshooting guides. Communicate solution … stakeholders and executive leadership. Required Qualifications Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience. Experience: Progressive experience providing high-level deskside, field, or end-user support in a corporate environment. Technical Skills: Expert proficiency in troubleshooting and managing large fleets of Windows (10/11) and macOS endpoints. Proven More ❯
Cognizant is seeking DesksideSupport/Field Service Engineers for our Infrastructure Services Practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network Services and Environment Management Services. Role will requires travel to … another site in Farnborough as required . Responsibilities: Provide 1 st/2 nd line Support, IT Technician will be working on Incidents\Request from ServiceNow, laptop builds, IT inductions, incidents, requests, software installs, peripherals etc.. Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/… all business productivity applications Troubleshoot application issues Resolve users’ IT issues related to Desktops, Laptops, Windows/MAC operating systems, Printer setup, Resolve printer issues Work independently troubleshoot all support requests and follow escalation policies Responsible for computer hardware builds and maintaining inventory for computers ready deploy Provide support tall business users Establish and maintain a positive professional More ❯
Cognizant is seeking DesksideSupport/Field Service Engineers for our Infrastructure Services Practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network Services and Environment Management Services. Role will requires travel to … another site in Farnborough as required . Responsibilities: Provide 1 st/2 nd line Support, IT Technician will be working on Incidents\Request from ServiceNow, laptop builds, IT inductions, incidents, requests, software installs, peripherals etc.. Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/… all business productivity applications Troubleshoot application issues Resolve users’ IT issues related to Desktops, Laptops, Windows/MAC operating systems, Printer setup, Resolve printer issues Work independently troubleshoot all support requests and follow escalation policies Responsible for computer hardware builds and maintaining inventory for computers ready deploy Provide support tall business users Establish and maintain a positive professional More ❯
