DesktopSupport Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a DesktopSupport Analyst/2nd Line Support Analyst to work for a market leading Law Firm in Birmingham on a permanent basis. Technically resolves … Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate … liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues and risks, escalating promptly to line management team. Attends and actively participates in all More ❯
DesktopSupport Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a DesktopSupport Analyst/2nd Line Support Analyst to work for a market leading Law Firm in Birmingham on a permanent basis. Technically resolves … Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate … liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues and risks, escalating promptly to line management team. Attends and actively participates in all More ❯
Lead Engineer - Hardware and Software - DesktopSupport Birmingham, AL - Onsite Job ID: 36282 Posted: 2025-04-04 Employment Type: Direct Hire Ready to step into a leadership role where your tech skills truly shine? Our client is seeking a hands-on DesktopSupport Lead to anchor … Leadership role within a collaborative and forward-thinking IT team Face-to-face engagement across departments-no siloed work here Chance to shape internal support standards and optimize workflows Access to enterprise-level systems and complex problem-solving Collaborative work with infrastructure and security teams Encouragement for growth through … training and certifications Compensation: $65K What You'll Be Doing Guide and mentor desktopsupport staff, ensuring top-tier service delivery Tackle high-priority tech issues with deep technical insight Manage the full lifecycle of device setups-from imaging to deployment Deliver hands-on support for users More ❯
