IT DesktopSupport Analyst - Active SC Clearance required - Manchester - Contract My client who are leaders in their field are looking for a DesktopSupport Analyst who will be responsible for the resolution of all 2nd Line incident and service requests within their region. They will have … customer service skills. Key Deliverables/Responsibilities Manage and prioritise all 2nd line incidents and requests according to defined SLAs General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT … and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks arising from audits, fire, safety or other risk assessments Support the set-up of new offices, sites or projects across the local region Management of Service Now Stock Rooms' and ownership of goods receipting More ❯
Deskside & Technology Support Analyst Fully Onsite – Manchester 6-Month contract – Inside IR35 - £34phr – 37.5 hours per week Must have current active SC Clearance Purpose of the Role: The Deskside & Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. … all 2nd line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT … carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution Own, monitor and maintain equipment More ❯
Deskside & Technology Support Analyst Expenses: Yes Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. K … line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT … carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution Own, monitor and maintain equipment More ❯
Deskside & Technology Support Analyst Fully Onsite – Manchester 6-Month contract – Inside IR35 - £34phr – 37.5 hours per week Must have current active SC Clearance Purpose of the Role: The Deskside & Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. … all 2nd line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT … carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution Own, monitor and maintain equipment More ❯
opinions and much more · Employee Assistance Programme where you can access free webinars for stress awareness and counselling sessions · Group Income Protection which will support you with an income if you are unable to work long term, as a result of an illness or injury · Health and Wellbeing Programmes More ❯
opinions and much more · Employee Assistance Programme where you can access free webinars for stress awareness and counselling sessions · Group Income Protection which will support you with an income if you are unable to work long term, as a result of an illness or injury · Health and Wellbeing Programmes More ❯
Deskside & Technology Support Analyst (Contract) – Manchester 🔧 📍 Location: Manchester (on-site, 5 days/week) 📅 Duration: 6 months (ASAP start) 💷 Rate: £35/hour (Inside IR35, on payroll) 🛡 Clearance Required: Active SC Clearance My client is seeking a highly motivated Deskside & Technology Support Analyst to join their team in … Manchester. This is a site-based temporary role supporting end-users and managing 2nd line technical support within a fast-paced, professional environment. What you’ll do: • Manage and resolve all 2nd line incidents and requests in line with SLAs • Troubleshoot desktop computing and telephony issues • Deploy, track … as needed • Set up new sites or projects in the local region • Maintain equipment rooms and conference facilities • Act as an escalation point and support other team members • Use ServiceNow for stock and ticket management • Support the Desk Side Team Lead and provide holiday/absence cover What More ❯
Deskside & Technology Support Analyst (Contract) – Manchester 🔧 📍 Location: Manchester (on-site, 5 days/week) 📅 Duration: 6 months (ASAP start) 💷 Rate: £35/hour (Inside IR35, on payroll) 🛡 Clearance Required: Active SC Clearance My client is seeking a highly motivated Deskside & Technology Support Analyst to join their team in … Manchester. This is a site-based temporary role supporting end-users and managing 2nd line technical support within a fast-paced, professional environment. What you’ll do: • Manage and resolve all 2nd line incidents and requests in line with SLAs • Troubleshoot desktop computing and telephony issues • Deploy, track … as needed • Set up new sites or projects in the local region • Maintain equipment rooms and conference facilities • Act as an escalation point and support other team members • Use ServiceNow for stock and ticket management • Support the Desk Side Team Lead and provide holiday/absence cover What More ❯
Role: Deskside & Technology Support Analyst Clearance: SC Cleared minimum, can take DV Location: Manchester Hourly Rate: £34 via Umbrella Contract Duration: 6 Months initial iO have partnered with Engineering firm who are looking for SC Cleared Support professionals to join them on a contract basis. Please note, this … an Active SC Clearance to be considered* Experience Required Essential: At least 4 years' experience in IT Service Management principles and processes 2nd Line Support experience High level of proficiency and knowledge of working in a Corporate IT environment Experience in working to (and exceeding) Service Level Agreements Desirable … to this role with your most up to date CV as I swill be calling through applications in order of receipt. Role: Deskside & Technology Support Analyst Clearance: SC Cleared minimum, can take DV Location: Manchester Hourly Rate: £34 via Umbrella Contract Duration: 6 Months initial More ❯
