IBMi Service Desk Analyst
- Hiring Organisation
- Proactive Appointments
- Location
- Watford, Hertfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
enterprise systems, backups, HA and DR processes Investigate and resolve incidents through to completion Perform patching, upgrades, and technical consultancy as required Maintain accurate documentation and ticketing records Collaborate with internal teams to deliver excellent customer outcomes Skills & Experience Minimum 4 years’ experience in a senior Service Desk … management, virtualisation and HA solutions (e.g. Mimix) Familiarity with monitoring and ticketing tools (e.g. Jira) Excellent problem-solving, communication, and documentation skills Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable ...