Helpdesk Team Leader
- Hiring Organisation
- Circle Group
- Location
- Windsor, Berkshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
Tier 3 engineers. Owning the PSA system (Halo): workflows, automation, reporting, and best-practice ticket management. Running 1-1s, PDPs, performance reviews, and driving continuous improvement. Coordinating Field Engineer schedules and ensuring smooth onsite support operations. Supporting project delivery including: Microsoft 365 migrations Azure deployments Infrastructure refreshes Backup … improvements Maintaining ISO-aligned documentation and driving process maturity. What you'll need Experience leading or supervising a Service Desk/Helpdesk team within an MSP . Strong technical grounding (2nd Line level) across Microsoft 365, networking, Windows Server etc. Calm, structured escalation management - especially during busier periods. Excellent ...