2 of 2 Dynamics CRM Jobs in Buckinghamshire

ensuring contractual service levels and KPIs are consistently achieved. A critical success factor in this role is strong, hands-on experience with Microsoft Dynamics CRM, which is used as the central platform for fault logging, reporting, scheduling and case management. Key Responsibilities: Customer Support … Handle inbound calls via dedicated customer service hotlines Manage email enquiries and support requests Accurately log instrument faults and service activity within Microsoft Dynamics CRM Coordinate and schedule: Emergency call-outs Planned preventative maintenance visits Urgent corrective actions and engineering changes Work collaboratively with ...

Handle inbound customer calls via the dedicated MSC/Customer Service hotline Manage mailbox enquiries professionally and efficiently Accurately log faults within MS Dynamics CRM for Sysmex and partner supplier equipment Schedule: Emergency call-outs Routine Maintenance visits Urgent Field Corrective Actions Work collaboratively with … Field Service Engineering team to meet customer requirements Reporting Collate data and update cases within MS Dynamics CRM Create reports for Account Managers Manage partner supplier equipment maintenance and liaise with customers to organise visits Administration Escalate customer issues where appropriate Update MS Dynamics ...