1 of 1 Escalation Management Jobs in Northern Ireland

scalability. Cross-functional Collaboration - Work closely with Product, Supply Chain, Strategy, and Compliance to identify friction points and implement strategic service improvements. Regulatory & Compliance Management - Ensure all customer interactions comply with our policies and FCA regulatory standards, managing risk effectively. Customer Advocacy & Insights - Use customer data to inform decision … making and influence product and service improvements that enhance the overall Raylo experience. Escalation Management - Handle high-priority customer issues efficiently, maintaining a customer-first approach while managing business risks. You'll succeed with 10+ years of experience leading customer support operations in a D2C, FinTech, FMCG, or … to enhance support efficiency and effectiveness. Exceptional leadership and coaching abilities , with a focus on building high-performing teams. Strong problem-solving and stakeholder management skills , working cross-functionally to drive service excellence. A deep understanding of compliance and risk management in regulated environments. We're not looking More ❯