1 to 25 of 42 Escalation Management Jobs in the UK

Senior Project Manager will champion Venture’s implementation methodology and drive business value through enterprise-scale Finance & Operations transformation programmes across Finance, Supply Chain Management, Commerce, Manufacturing, and Operations functions. You next Venture : At Venture, we’re redefining digital transformation. Since launching in 2022, we’ve specialised in delivering … live and hypercare Develop and maintain comprehensive project scopes, objectives, timelines, budgets, RAID logs, and resource plans Coordinate dependencies across Finance, Supply Chain Management, Commerce, Manufacturing, and Operations workstreams Ensure end-to-end business process thinking is embedded throughout the project lifecycle Drive governance and decision-making across complex ...

ensure user safety, regulatory compliance, and operational effectiveness across products and services. This is an individual contributor role and does not require previous management experience. Key Responsibilities Manage and resolve complex policy and content-related escalations. Support the development, implementation, and enforcement of product policies and standards. Identify, assess … Experience working within a technology, social media, internet, or digital platform environment. Ability to analyse complex issues and make sound policy recommendations. Strong stakeholder management and communication skills. Excellent problem-solving and decision-making abilities. Comfortable working independently and managing multiple priorities. Fluent English language skills. Preferred Experience German ...

desk operations, take owner ship of Ha lo PSA (our ticketing and professional services platform) from a service delivery perspective, strengthen incident, request, and escalation management, and ensure SLAs and customer expectations are consistently met. The role will inherit an existing service desk structure comprising 3 tiers … part of this role will be to establish strong operational control, reduce dependency on informal or inconsistent ways of working, improve processes and performance management, and build a resilient, scalable service desk function that delivers a reliable, professional customer experience. Objective:? Manage Daily Operations of the Service Desk Coach ...

Role: IT Service Management Coordinator Location: London, UK (Hybrid) Contract: 6 months Working Shifts: Full-time Monday to Friday Overview We are seeking an experienced and proactive Service Management Specialist to support and enhance operational service delivery across a multi-functional technology support environment. This role will … support services are delivered effectively across the UK technology landscape. This is an excellent opportunity for a service-focused professional with strong IT Service Management (ITSM) knowledge, stakeholder management capability, and operational support experience within a fast-paced enterprise environment. Key Responsibilities Lead and participate in monthly stakeholder ...

Workstream Lead(SC cleared) Doncaster/Hybrid 6 months Skills • Analytical Project Management professional who can process data efficiently to provide solutions to problems and communicate the outcomes at all levels • A robust understanding of business and commercial issues • Excellent inter-personnel, communication, and customer focused skills essential • Highly … delivering medium and high complexity IS projects across all stages of the lifecycle (from definition, initiation, implementation, closure and support) • Significant experience of Project Management in a professional planning toolset environment • Significant understanding of generic processes and techniques used to schedule project activities e.g. WBS, OBS, milestones, dependencies ...

delivery functions, ensuring that service outcomes support the ESR programme’s objective of delivering an integrated HR and Payroll service. Key Responsibilities Client Relationship Management Act as the primary point of contact for ESR Central Team stakeholders Build and maintain strong, trusted relationships with: Central Team Programme stakeholders … programme‐wide communication strategies to ensure ESR stakeholders understand service capabilities and changes Facilitate collaboration across NHS user communities and Infosys delivery teams Issue Escalation & Resolution Management Act as the escalation point for critical service issues and customer concerns Coordinate resolution across Application Support, Infrastructure & Technical ...

translate technical delivery into meaningful client outcomes. Key Responsibilities Service Performance & Operations Own day-to-day service performance across incident, problem, and change management Monitor SLA/XLA adherence and drive continuous service improvement Analyse service metrics to identify trends, risks, and improvement opportunities Ensure operational processes are clearly … defined and consistently followed Oversee onboarding of new clients, services, and platforms Deliver accurate operational reporting to internal stakeholders Client & Stakeholder Management Act as the primary Service Delivery lead for assigned client accounts Build strong, trusted relationships with client stakeholders Lead operational and business service review meetings Manage client ...

buildings in the United Kingdom, alongside a growing portfolio of international clients. Overview of the position : This role requires a unique blend of relationship management, strategic planning, and problem-solving skills to ensure the success and satisfaction of our clients. The ideal candidate will be passionate about delivering exceptional … fast-paced environment. This individual will champion our core values of flexibility, quality, knowledge, and teamwork . Experience: Proven experience in client success management, account management, or similar role. Strong understanding of customer relationship management principles and practices. Excellent communication, negotiation, and presentation skills. Ability to prioriti ...

experienced Senior Portfolio Manager who can operate across the full breadth of the Planning and Portfolio Team. This includes portfolio planning, governance, reporting, resource management, portfolio controls, risk and issue visibility, senior decision support, and continuous improvement of portfolio management processes. The role will suit someone … governance decisions are brought together in a way that supports effective senior decision-making. This is an opportunity to shape and embed portfolio management capability across a major transformation portfolio, working closely with Heads of Delivery, Programme Managers, Project Managers, Technology teams, Finance, business leads and senior stakeholders across ...

Priority 1 incidents Coordinate internal teams and third-party vendors Provide clear communications to customers and leadership Manage resolution and post-incident reviews Escalation Management Final escalation point for complex multi-client incidents Perform root cause analysis and implement permanent fixes Prevent recurrence through corrective actions Customer … Technical Relationship Participate in service reviews and escalation calls Handle sensitive situations professionally Build trust with high-demand customers Support key customers onsite when required Advanced Troubleshooting & Continuous Improvement Diagnose complex infrastructure, cloud, networking, and identity issues Work in multi-tenant MSP environments Mentor Level 1 and Level ...

facing role, where you will be part of the successful team delivering a critical, Oracle Fusion solution. Beyond testing your tole will include stakeholder management (internal, external and 3rd party), escalation management, testing team management, testing strategy and end to end testing delivery. You must have … that would be ideal. Working within a multidisciplinary team, reporting to senior leadership team internally and client side. Accountable for team interdependencies and appropriate escalation points. Responsibilities: Testing of Reporting both functional and technical System Integration Testing. Integration validation between Fusion Cloud and interfacing applications. Coordinate with interfacing applications ...

successful music to delight and entertain fans around the world.As a key member of our Global Technical Operations team, you will be the ultimate escalation point and subject matter expert for all SRE operations. This is a senior technical role that requires a strategic mindset, deep-seated expertise … custom code to support and enhance our operational toolset.* - Support and optimize CI/CD pipelines to improve deployment speed and reliability.* Incident Management & Collaboration:* - Participate in an on-call rotation to troubleshoot and mitigate production incidents.* - Lead post-incident reviews and root cause analyses to implement lasting solutions. ...

working within a broad enterprise technology environment covering Microsoft 365, Windows Server, Active Directory/Azure AD, virtualised infrastructure, enterprise networking, cyber security, endpoint management, cloud collaboration tools, mobile device management, and IT service management platforms. A hands-on leadership style with the ability to manage multiple … service delivery A collaborative leadership style with the ability to motivate and develop teams A calm and practical approach to problem-solving and escalation management Why apply? This is an opportunity to join a well-established business in a highly visible leadership role where you can influence ...

Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Start Date: Mid-June 2026 Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. … liaison between internal stakeholders, the global service desk, and external vendors to ensure high-quality service alignment with business needs. Key Responsibilities Performance & KPI Management: Lead monthly stakeholder and vendor KPI review meetings to monitor service performance, track trends, and address operational concerns. Data Analysis & Reporting: Extract and analyze ...

utilization, and long‐term customer value. Operational Excellence: Oversee operations, resource allocation, and SLA adherence while aligning delivery to success milestones. Customer Health & Risk Management: Create health‐scoring frameworks to identify risks and implement mitigation plans. Escalation Management: Serve as senior escalation point, ensuring timely resolution … Oversight: Guide TAMs in developing account success plans aligned to ROI. Continuous Improvement: Lead initiatives to enhance the customer journey and lifecycle efficiency. Relationship Management: Maintain relationships with senior customer stakeholders (VP/C‐level) as trusted advisors. Partner Collaboration: Work with Sales, Customer Success, Product, and Engineering ...

facing role, where you will be part of the successful team delivering a critical, Oracle Fusion solution. Beyond testing your tole will include stakeholder management (internal, external and 3rd party), escalation management, testing team management, testing strategy and end to end testing delivery. You must have … that would be ideal. Working within a multidisciplinary team, reporting to senior leadership team internally and client side. Accountable for team interdependencies and appropriate escalation points. Responsibilities: Testing of Reporting both functional and technical System Integration Testing. Integration validation between Fusion Cloud and interfacing applications. Coordinate with interfacing applications ...

driving continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. Key responsibilities include: Leading and developing the service desk team in a fast-paced MSP environment Ensuring efficient handling … incidents, requests, and escalations Acting as an escalation point for complex technical issues Monitoring SLA performance and driving service improvement Coaching and mentoring engineers and team leaders Supporting process improvement and service maturity initiatives Working closely with wider technical teams including infrastructure, cloud, and projects Contributing to reporting ...

customer value* Operational Excellence: Oversee team operations, resource allocation, and SLA adherence while aligning delivery to customer success milestones and outcomes* Customer Health & Risk Management: Establish and operationalize health scoring frameworks to proactively identify risks and drive mitigation strategies* Escalation Management: Serve as a senior escalation … great fit if you have:*** Bachelor’s degree in a related field* 12+ years of professional experience, with a strong background in Technical Account Management, Customer Success, or similar roles* Experience with leadership and coaching a Technical Account Management or Success team* Proven expertise in pre-sales processes ...

escalations and service improvement initiatives. The Role Leading a team of 6-8 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point … development. Foster a positive, collaborative, and high-performing team culture. Manage ticket allocation, workload balancing, and resource planning across the service desk. Technical Leadership & Escalation Management Act as the primary 3rd Line escalation point for complex technical issues and high-priority incidents. Provide hands-on technical support ...

software providers or FinTech vendors. If you are passionate about delivering cutting-edge cloud migrations, software upgrades and implementations, and possess strong leadership, stakeholder management and project delivery skills, we would love to hear from you! Position is open for both Sheffield & London locations. What will the role involve … effective decision-making Working in an innovative and solutions-focused environment to enable seamless project execution Responsible for identifying opportunities to improve our project management craft competency Potentially, the leadership and delivery of bespoke, internal or external technical work packages or projects Qualifications What are we looking for? Experience ...

grow within management. The ideal candidate could be an experienced Service Desk Team Leader looking to take the next step into a full management position, or an established Service Desk Manager with a technical MSP background. The Role As Technical Service Desk Manager, you will be responsible for leading … driving continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. Key responsibilities include: Leading and developing the service desk team in a fast-paced MSP environment Ensuring efficient handling ...

role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring … information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

updating internal ordering and tracking systems accurately Ensuring customer delivery milestones are achieved while minimising provisioning delays Collaborating closely with Procurement, Provisioning, Project Management and engineering teams to ensure seamless delivery The Individual Proven experience within UK telecoms provisioning or order management environments Strong stakeholder and escalation management capabilities Excellent coordination, scheduling and time management skills Knowledge of telecoms technologies such as IP VPN, MPLS, SD-WAN, WLAN, MLAN, VoIP and security products Strong customer focus with a commitment to service excellence Experience using provisioning, tracking and reporting tools A proactive and highly self ...

fulfilment plans aligned with customer expectations and contractual commitments. Coordinate cross-functional teams including Sales, Engineering, Service, Logistics, Finance, and external partners. Ensure effective management of delivery schedules, quality, resources, and customer communications. Drive successful project deployment and operational readiness. 2. Revenue Realisation & Receivables Management Take ownership … adoption and value realisation Build long-term customer relationships, support long-term partnership development with key customer for training and onboarding 4. Governance, Risk & Escalation Management Identify delivery, operational and contractual risks Lead governance reviews Manage escalation pathways Present status to stakeholders Drive accountability across workstreams Ensure ...

face of the Robiquity’ to our clients and will involve the following: Owning the delivery of critical projects/programmes including project management responsibility Leading Robiquity teams using Agile delivery frameworks and methodologies Engaging directly with senior client stakeholders to ensure alignment of delivery and escalation management Forming part of the core project management team consisting of Delivery Lead, Client Partner and Technical Lead to define the project/account strategy Commercial management including (but not limited to) defining scope of work, writing statements of work and contracts, managing the plan and financial management ...