10 of 10 Escalation Management Jobs in the UK

the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring … tickets are logged accurately and call queues are managed effectively Point of escalation for customers and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not More ❯

the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring … tickets are logged accurately and call queues are managed effectively Point of escalation for customers and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not More ❯

at Holland & Barrett We're on an ambitious journey to transform how we use data and technology to power the health and wellness experience for our customers. Product Information Management (PIM) and Master Data are central to that ambition. Accurate, trusted, and accessible data is the backbone of our supply chain, digital commerce, customer experience, and regulatory compliance. We … and colleague experience, from how our customers see products on digital shelves, to how our colleagues manage regulatory compliance and supply chain processes. You will anticipate business needs, provide escalation management, make trade-offs, and balance customer, commercial, and compliance requirements against technical constraints.We support flexibility and productivity of our employees by hybrid working arrangements. Although your role … Mentor and coach junior Product Managers, sharing product craft expertise and best practices. Skills and experience Proven experience as a Product Manager or Senior Product Manager in Master Data Management, FMCG, Supply Chain, or Retail. Expertise in Product Information Management (PIM), Master Data Management (MDM), Product Lifecycle Management (PLM) or equivalent product data systems. Strong knowledge More ❯

enterprises-benefit from trusted, innovative, and future-ready IT services. Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Role Overview: As Head of Operations - Camberley Branch IT MSP - You will be responsible for the leadership … team leaders across multiple shifts Ensure the Helpdesk function meets or exceeds defined SLAs, KPIs, and customer satisfaction targets. Own day-to-day service operations, including incident, request, and escalation management processes. Implement and maintain ITIL best practices across all helpdesk operations. Monitor and report on operational metrics and performance trends, providing regular updates to senior leadership. Collaborate … with Service Delivery Managers, Account Managers, and Technical Escalation teams to resolve issues and deliver continuous service improvement. Drive standardisation and automation of helpdesk processes to enhance service quality and efficiency. Manage resource planning, including workforce management, shift patterns, and holiday cover. Support the onboarding of new clients and services into the helpdesk function. Manage vendor and tool More ❯

SRM vSAN, VCF, Tanzu Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Basic & Preferred Qualifications Basic: Bachelors degree in a relevant field More ❯

Automotive SPICE (ASPICE) process framework, including systems engineering, software engineering, coding, and all levels of functional testing. Beyond core development, ESS also integrates critical supporting processes such as project management, risk assessment, functional safety, and cybersecurity, ensuring compliance with ASPICE standards and delivering reliable, secure, and high-quality embedded systems & solutions. The Role: We are seeking a seasoned Project … Delivery Head to lead and oversee the execution of propulsion software and calibration programs . This role demands deep technical and program management expertise in propulsion systems , including collaboration with Bosch and other Tier-1 suppliers. You will be responsible for managing end-to-end delivery of software and calibration content, ensuring alignment with engineering processes, program milestones, and … checkpoints Manage cross-functional delivery teams across software, calibration, systems, and validation domains Technical Oversight Provide strategic direction on calibration strategy, software integration, and propulsion feature rollout Oversee calibration management including base calibration, feature tuning, emissions compliance, and drivability refinement Ensure robust software management practices including version control, change tracking, and release documentation Support issue triage and resolution More ❯

SRM vSAN, VCF, Tanzu Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Desirable Skills & Growth Potential We know great engineers arent built … to build or strengthen include: Container platforms and orchestration (Docker, Kubernetes) Monitoring and observability tools (Splunk, Prometheus, Grafana) Infrastructure-as-code and CI/CD pipelines ITIL or service management frameworks Mentoring and technical leadership across the 24x7 function This is more than a jobits a chance to define how infrastructure is delivered and evolved in a high-assurance More ❯

and data initiatives. Key Responsibilities: Programme Leadership: Own the successful delivery of the SAP programme across all workstreams, including HR, payroll, finance, procurement, data, testing, and change. Client Relationship Management: Act as the primary point of contact for programme and senior stakeholders; build trusted relationships and ensure alignment with client goals and governance frameworks. Governance and Reporting: Establish and … run the programme governance framework. Provide timely, transparent reporting, escalation management, and decision-making support. Risk and Issue Management: Proactively manage risks, dependencies, and issues, including those linked to business change, multi-entity payroll, and SAP Cloud operations. Commercial Oversight: Ensure commercial compliance, scope control, and cost management across all delivery partners and internal teams. Stakeholder More ❯

dealing with multiple stakeholders. Organised, proactive, and able to thrive in a fast-paced service environment. Desirable Experience working within managed service contracts. Previous involvement in KPI reporting and escalation management. Benefits In return, you’ll receive an excellent package including: 28 days annual leave plus 8 bank holidays Annual bonus Pension scheme Private health care insurance (BUPA) Simplyhealth More ❯

Support2nd Level Office/Mobile SupportServer Hands on, Server Backup, Demo/Meeting/Training Rooms, Video Conferring, Printer ServicesPC Imaging & Installation procedures, Intune/Autopilot/JAMFGood Asset management skillsGood Working knowledge of Apple and Microsoft Technology and current Standard Office 365 Suite/Azure ADNetwork Hands on, Network Technologies & Administration (AD/DNS/WINS) for WAN …/LAN/WLAN Soft Skills: High customer service orientationAbility to interact and consult with others for de-escalation managementStrong team player. Autonomous & proactive working behaviourStrong motivation and willingness to learn and performFriendly and confident mannerStrong time management skillsAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person More ❯