5 of 5 Escalation Management Jobs in West London

andwellinvest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service governance … forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management: Lead ...

successful candidate will have strong hands-on experience with SAP ECC6 Supply Chain and Logistics, with a broad understanding of procurement, warehousing, inventory management, and logistics processes. While exposure to SAP S/4HANA would be beneficial, ECC6 experience is essential and remains the primary requirement. Contract: 6 months … evidence collection, and sign-off. Ensure implementation readiness, including communications, training, cutover activities, and post-deployment support. Provide clear status reporting, updates, recommendations, and escalation management to stakeholders. Support process improvement initiatives and ensure adherence to governance and compliance requirements. Essential Skills & Experience Strong experience supporting SAP ECC6 ...

successful candidate will have strong hands-on experience with SAP ECC6 Supply Chain and Logistics, with a broad understanding of procurement, warehousing, inventory management, and logistics processes. While exposure to SAP S/4HANA would be beneficial, ECC6 experience is essential and remains the primary requirement. Contract: 6 Months … evidence collection, and sign-off. Ensure implementation readiness, including communications, training, cutover activities, and post-deployment support. Provide clear status reporting, updates, recommendations, and escalation management to stakeholders. Support process improvement initiatives and ensure adherence to governance and compliance requirements. Essential Skills & Experience Strong experience supporting SAP ECC6 ...

readiness.The successful candidate will have strong hands-on experience with SAP ECC6 Supply Chain and Logistics, with a broad understanding of procurement, warehousing, inventory management, and logistics processes. While exposure to SAP S/4HANA would be beneficial, ECC6 experience is essential and remains the primary requirement. Contract … evidence collection, and sign-off. Ensure implementation readiness, including communications, training, cutover activities, and post-deployment support. Provide clear status reporting, updates, recommendations, and escalation management to stakeholders. Support process improvement initiatives and ensure adherence to governance and compliance requirements. Essential Skills & Experience Strong experience supporting SAP ECC6 ...

Services team. This role is located in London. In this role, youll make an impact in the following ways: Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability. Drive initiatives through to completion with strong ownership … application support supporting mission-critical platforms across multiple regions, including follow-the-sun models. Proven track record of leading incident, problem, and change management with measurable improvements in stability and service recovery. Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation. Strong ownership ...