7 of 7 Escalation Management Jobs in the West Midlands

lifecycle for end user client devices (PC, Mac, Virtual Machines, Mobile). Core competencies include but are not limited to: Windows Build/Image Management, Apple Mac Build/Image Management, Virtual Desktop Infrastructure, Software Deployment, PowerShell scripting/automation. Works independently as well as part … software, network, security, etc.) Working knowledge of Microsoft Intune/Endpoint Manager with experience managing it in a large enterprise. Demonstrated incident, problem and escalation management for own area of responsibility with a strong customer focus. Familiarity with compliance standards such as PCI-DSS is preferred Presentation ...

Legal Services organisation. This role will oversee multiple interconnected projects and workstreams, ensuring that business objectives are achieved through effective planning, governance, stakeholder management, and execution. The role focuses on coordinating transformation initiatives that include change management, workflow optimisation, technology implementations, systems integrations, product release management, and organizational change activities. The Portfolio Manager will work closely with Legal Services, Product Management, Engineering, Operations, and Internal and External Business Stakeholders while providing leadership and support to Project Managers responsible for delivering individual projects. This position plays a critical role in ensuring programmes are delivered ...

Systems, Logistics, Digital Manufacturing, MES Integration, Supplier Industrialization and Launch Support. Area of Responsibility Programme manufacturing strategy; manufacturing engineering delivery; industrialization execution; customer relationship management; technical governance; supplier readiness; launch readiness; resource planning; financial performance; risk management; quality achievement; production stabilization; customer satisfaction. Manufacturing Domain Leadership Lead … concept, feasibility, planning, industrialization, launch, SOP and hypercare phases with complete programme governance. Customer & Executive Leadership Primary customer manufacturing interface, executive reviews, steering committees, escalation management and recovery planning. Financial Responsibilities Budget ownership, resource planning, CAPEX/OPEX governance, cost optimisation and commercial support. People Leadership Lead ...

when needed, maximising the value they get from Open GI software solutions Lead initiatives to enhance the overall customer experience across every touchpoint Oversee escalation management (where needed), ensuring critical issues are resolved quickly and transparently With the team, drive customer adoption and value realisation across all product … Qualifications Educated to degree level (advantageous) Experience Extensive experience in a senior customer success role within a B2B SaaS environment in a leadership/management capacity Proven leadership experience managing Customer Success and/or Customer facing teams Experience improving customer satisfaction, retention, and service performance Strong understanding ...

advocate for automation, improve processes, and act independently when required-helping to scale and strengthen the function as demand complexity grows. Key Responsibilities Demand Management & Co-ordination Manage the flow of assigned Demand items from intake through to response submission and client commissioning Co-ordinate across multiple teams … visibility of demand status, allocation and fulfilment Support the production of client reporting and revenue tracking Liaison with the DPS DDS lead for operational management of the service. Enablement Facilitation Facilitation of regular meetings and daily Enablement stand-ups Facilitate attendance at DPS Deliverables & Requirements walkthroughs With specialist colleagues ...

Monitor operational performance, provide regular KPI reporting, and support data analysis to identify improvement opportunities Support Control Room operations through real-time performance monitoring, escalation management, and shift status reporting Drive continuous improvement activities including Gemba walks, CAPA actions, process documentation updates, and colleague development initiatives THIS ROLE …/global/en/working-at-dhl-supply-chain to learn more WHO WE ARE We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including ...

excellence, strong client relationships, and continuous service improvement. You'll act as the key link between clients, onsite teams, technical specialists, Service Desk, account management, and commercial teams to ensure a seamless and high-quality customer experience. What You'll Be Doing Leading and developing a team responsible … SLAs, and KPIs are consistently achieved. Building strong, trusted relationships with clients through a proactive, "white-glove" service approach. Acting as the primary operational escalation point for service-related matters. Coordinating internal teams and external partners to ensure effective issue resolution and service delivery. Monitoring service performance and producing ...