12 of 12 Fault Management Jobs in the UK

Automation Engineer to join one of the UK s most advanced automated distribution centres. This is a multi-skilled role with a strong focus on PLC, PC, and controls fault management . You ll act as the go-to technical specialist for the shift team, ensuring operationally critical equipment is maintained, optimised, and continuously improved. THIS ROLE IS … BEING THE POINT OF CONTACT FOR AALL PLC ISSUES. Key Responsibilities Act as the technical lead on shift, supporting engineers with PLC/controls issues. Take ownership of technical fault management , liaising with wider support networks, contractors, and the customer. Carry out root cause analysis and drive continuous improvement to minimise downtime. Optimise equipment availability through targeted maintenance … activities. Manage PLC backup, version control, and change management in line with company standards. Deliver on-the-job training and refresher sessions to shift technicians, raising the team s technical capability. Support data analysis, hardware mapping, and technical tooling requirements. Ensure safe working practices and contractor management on automation systems. What We re Looking For A multi-skilled More ❯

Automation Engineer to join one of the UK’s most advanced automated distribution centres. This is a multi-skilled role with a strong focus on PLC, PC, and controls fault management . You’ll act as the go-to technical specialist for the shift team, ensuring operationally critical equipment is maintained, optimised, and continuously improved. THIS ROLE IS … BEING THE POINT OF CONTACT FOR AALL PLC ISSUES. Key Responsibilities Act as the technical lead on shift, supporting engineers with PLC/controls issues. Take ownership of technical fault management , liaising with wider support networks, contractors, and the customer. Carry out root cause analysis and drive continuous improvement to minimise downtime. Optimise equipment availability through targeted maintenance … activities. Manage PLC backup, version control, and change management in line with company standards. Deliver on-the-job training and refresher sessions to shift technicians, raising the team’s technical capability. Support data analysis, hardware mapping, and technical tooling requirements. Ensure safe working practices and contractor management on automation systems. What We’re Looking For A multi-skilled More ❯

Automation Engineer to join one of the UK's most advanced automated distribution centres. This is a multi-skilled role with a strong focus on PLC, PC, and controls fault management . You'll act as the go-to technical specialist for the shift team, ensuring operationally critical equipment is maintained, optimised, and continuously improved. THIS ROLE IS … BEING THE POINT OF CONTACT FOR AALL PLC ISSUES. Key Responsibilities Act as the technical lead on shift, supporting engineers with PLC/controls issues. Take ownership of technical fault management , liaising with wider support networks, contractors, and the customer. Carry out root cause analysis and drive continuous improvement to minimise downtime. Optimise equipment availability through targeted maintenance … activities. Manage PLC backup, version control, and change management in line with company standards. Deliver on-the-job training and refresher sessions to shift technicians, raising the team's technical capability. Support data analysis, hardware mapping, and technical tooling requirements. Ensure safe working practices and contractor management on automation systems. What We're Looking For A multi-skilled More ❯

About Infosys Consulting: Infosys Consulting is a global management consulting firm helping Fortune 1000 companies and other leading enterprises solve their strategic, operational, and technology challenges. Our consultants bring deep industry expertise and rigorous analytical capabilities to deliver measurable results and sustainable value. We are committed to fostering a collaborative and inclusive work environment where diverse perspectives are valued … and innovation thrives. Role Overview: Infosys Consulting is seeking a highly experienced and knowledgeable Principal or Senior Consultant with deep expertise in Operations Support Systems (OSS), Service Management, and the Telco Network Domain. Based in our London office, you will play a pivotal role in advising and guiding our telecommunications clients through complex business and technology transformations. Responsibilities: Lead … and contribute to consulting engagements focused on OSS transformation, service management optimization, and network domain strategy for telecommunications clients. Utilize deep knowledge of Telco Network Domains and their associated business processes. Apply comprehensive understanding of OSS architectures, functions, and their integration with BSS systems. Provide expert advice and guidance on service management frameworks and their application within a More ❯

environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service … Responsibilities Service Quality & Process Optimization Collaborate with the technical support team to drive continuous improvement in service delivery quality. Provide professional insights into AC/DC charging technologies , including fault diagnosis and issue analysis. Lead maintenance process optimization, incident response mechanisms, and standardization of service workflows. Act as a coordination and technical interface in major service issues, ensuring efficient … problem resolution for customers. Service Operations Support Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams, and third-party service providers to ensure consistent service delivery. Responsible for the selection, onboarding More ❯

environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service … Responsibilities Service Quality & Process Optimization Collaborate with the technical support team to drive continuous improvement in service delivery quality. Provide professional insights into AC/DC charging technologies , including fault diagnosis and issue analysis. Lead maintenance process optimization, incident response mechanisms, and standardization of service workflows. Act as a coordination and technical interface in major service issues, ensuring efficient … problem resolution for customers. Service Operations Support Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams, and third-party service providers to ensure consistent service delivery. Responsible for the selection, onboarding More ❯

smooth service transitions. Your responsibilities will involve troubleshooting, issue resolution, and fostering effective communication with customers and various stakeholders. You'll be working to meet 99.99% network availability and management of customer incidents and faults within agreed SLAs. You'llsupport rapid restoration of network fault resolution prior to critical servicefailure where possible, ensuring that 3rdPartyteam remain within agreed … fault management guidelines. You'll take an overall pro-active responsibility for the technical support/issues arising within the environment atData Centres, working with associated Service Desks to ensure the correct action for an incident is taken andposted to the correct resolving agency. You'llinclude all necessary diagnostics/impact assessments andinvestigate network problems identified using pro … active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must be PC literate More ❯

Mandate Skills: Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications. Responsibilities: Team Leadership & Management • Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers • Set clear objectives, performance metrics and ensure regular feedback and reviews. • Ensure seamless collaboration between in-country and offshore teams, maintaining consistent process and standards. Incident … Problem Management • Oversee 24/7 incident detection, response and resolution across FTTP and FWA services. • Act as an escalation point for high-priority incidents, ensuring timely and effective communication with stakeholders. • Drive root cause analysis and implement corrective and preventive actions. Operational Excellence • Maintain NOC procedures, playbooks and SLAs and ensure adherence to them. • Identify opportunities to automate … streamline and improve monitoring and fault management processes. • Monitor team workload and ensure efficient resource allocation. Stakeholder Communication • Provide clear and concise updates to internal stakeholders during incidents and planned works. • Collaborate with engineering, field, and project teams to support network change and maintenance activities. • Produce regular reporting on incident trends, team performance, and network health. Key Skills More ❯

Mandate Skills: Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications. Responsibilities: Team Leadership & Management • Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers • Set clear objectives, performance metrics and ensure regular feedback and reviews. • Ensure seamless collaboration between in-country and offshore teams, maintaining consistent process and standards. Incident … Problem Management • Oversee 24/7 incident detection, response and resolution across FTTP and FWA services. • Act as an escalation point for high-priority incidents, ensuring timely and effective communication with stakeholders. • Drive root cause analysis and implement corrective and preventive actions. Operational Excellence • Maintain NOC procedures, playbooks and SLAs and ensure adherence to them. • Identify opportunities to automate … streamline and improve monitoring and fault management processes. • Monitor team workload and ensure efficient resource allocation. Stakeholder Communication • Provide clear and concise updates to internal stakeholders during incidents and planned works. • Collaborate with engineering, field, and project teams to support network change and maintenance activities. • Produce regular reporting on incident trends, team performance, and network health. Key Skills More ❯

cross-functional group, bringing together data science, machine learning, software engineering, and DevOps to deliver performance focused platforms and solutions. In reliability engineering, you will understand issue tracking and management, root cause analysis, integrating with other systems through API's, and will have experience in building complex user interfaces that can present and manage large amounts of data. As … cohesive application estate. The role will be primarily based at the McLaren Technology Centre with a proportion of the time spent working from home. Principal Accountabilities Partner with Product Management to capture and understand project requirements, define specifications, and to architect robust, scalable, and testable software solutions for reliability tools. Own the technical roadmap for Engineering tools, ensuring that … Using planning tools such as Jira, Github, or Azure DevOps to organise and track your work. High competency in written and oral English language. Desirable Experience with issue and fault management systems. Knowledge and experience of how to integrate with and build OpenAPI/gRPC based systems. Experience building sophisticated plots/charting (Plotly, Matplotlib) and reporting systems More ❯

cross-functional group, bringing together data science, machine learning, software engineering, and DevOps to deliver performance focused platforms and solutions. In reliability engineering, you will understand issue tracking and management, root cause analysis, integrating with other systems through API's, and will have experience in building complex user interfaces that can present and manage large amounts of data. As … cohesive application estate. The role will be primarily based at the McLaren Technology Centre with a proportion of the time spent working from home. Principal Accountabilities: Partner with Product Management to capture and understand project requirements, define specifications, and to architect robust, scalable, and testable software solutions for reliability tools. Own the technical roadmap for Engineering tools, ensuring that … Using planning tools such as Jira, Github, or Azure DevOps to organise and track your work. High competency in written and oral English language. Desirable Experience with issue and fault management systems. Knowledge and experience of how to integrate with and build OpenAPI/gRPC based systems. Experience building sophisticated plots/charting (Plotly, Matplotlib) and reporting systems More ❯

drivers licence with reasonable means to a vehicle. What will you be doing? Youll have the ability to act as the on-site technical expert Youll be operationally Monitoring & Management of Voice/Data network and associated systems. Youll be providing 2nd line support to resolve faults and carry out changes on the networks. Youll be providing technical and … fault management capabilities, 2nd/3rd line support to resolve and assist in resolving network issues. Youll be be a part of a 2nd/3rdLine Technical Support & Delivery team focused on complex technical delivery activities supporting specific areas of Customer Services. Other duties will be Complex delivery in line with customer SLAs Active participation in the customers … governance cycles Accurate resource planning and forecasting Complex incident management (Technology and Solution based). Root Cause analysis for major incidents and escalated faults. What youll bring Youll bring knowledge and experience of LAN/WAN and Wireless LAN concepts, equipment (Cisco), including TCP/IP, MPLS, QoS, VLANs, Cisco Call Manager. Knowledge of security best practices. Youll have More ❯