may also include collaborations with DevOps team to Integrate and network operations into broader IT Workflows. Key Responsibilities : Manage in-life operations. Incident and Fault Management. Handle customer queries. Liaise with other teams to see through issue resolutions. Support live deployments and configuration. Your Profile Key skills/knowledge … Cloud Vision. Deployment in large scale Enterprises. Desirable skills/knowledge/experience: Excellent communication skills. Domain/Contextual knowledge in Telecom industry. Stakeholder Management and Ability in building trust with business users, Product Line and other key stakeholders. Experience in Agile Way of Working. Knowledge of Network Monitoring … Service Management and faultmanagement tools. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion & Wellbeing More ❯
talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical … Collaborate with the technical support team to drive continuous improvement in service delivery quality. Provide professional insights into AC/DC charging technologies , including fault diagnosis and issue analysis. Lead maintenance process optimization, incident response mechanisms, and standardization of service workflows. Act as a coordination and technical interface in … major service issues, ensuring efficient problem resolution for customers. Service Operations Support Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams More ❯
operations teams to understand existing OSS processes and identify gaps or optimization opportunities. Translate business requirements into functional specifications for OSS solutions (inventory, provisioning, faultmanagement, performance monitoring, etc.). Support the design and implementation of service fulfillment and assurance processes across hybrid networks (e.g., 5G, FTTH, DSL … with business goals. Facilitate workshops and meetings to gather input and validate requirements with diverse stakeholders. Assist in vendor evaluations, UAT, training, and change management activities during OSS deployment or transformation projects. Ensure documentation complies with industry standards such as TM Forum (eTOM, SID, TAM). Required Qualifications: Bachelors … Netcracker, Amdocs, Ericsson, Nokia, Huawei). Strong analytical, problem-solving, and communication skills. Proficient in tools like JIRA, Confluence, Visio, BPMN tools, and requirement management systems. Preferred Qualifications: Knowledge of TM Forum frameworks (eTOM, SID, Open APIs). Experience with OSS transformation programs (e.g., consolidation, cloud migration, automation). More ❯
understanding of network technologies: IP/MPLS, 5G/4G RAN, GPON, DOCSIS, VoIP, IMS and expertise in OSS domains: service assurance (NMS, performance, faultmanagement), fulfillment (activation, provisioning), and inventory management. Familiarity with SDN/NFV, cloud-native architectures (Kubernetes, microservices), and DevOps practices. Knowledge of TM More ❯
understanding of network technologies: IP/MPLS, 5G/4G RAN, GPON, DOCSIS, VoIP, IMS and expertise in OSS domains: service assurance (NMS, performance, faultmanagement), fulfillment (activation, provisioning), and inventory management. Familiarity with SDN/NFV, cloud-native architectures (Kubernetes, microservices), and DevOps practices. Knowledge of TM More ❯
