Application Support Desk Manager
- Hiring Organisation
- SCC
- Location
- Birmingham, UK
- Employment Type
- Full-time
processes across a portfolio of applications including: ServiceNowMicrosoft Dynamics 365 Project OperationsMicrosoft Dynamics 365 Field ServiceMicrosoft Dynamics 365 Customer Engagement (CE)Microsoft Dynamics 365 Finance Operations (FinOps)Microsoft Dynamics 365 Human Resources (HR)Proprietary on-premise business applicationsThe Application Support Desk Manager will act as the operational leader … business stakeholders and senior users. Experience leading service improvement initiatives. Technical KnowledgeStrong understanding of: Microsoft Dynamics 365 applications, including: Project OperationsField ServiceCustomer Engagement (CE)Finance Operations (FinOps)Human Resources (HR)ServiceNow platformIncident, Request, Problem and Change Management processesApplication support operating modelsKnowledge management principlesManagement SkillsTeam leadership and coachingPerformance managementStakeholder managementCustomer service ...