3rd Line Network Support Analyst
- Location
- Farnborough, England, United Kingdom
within a specialist connectivity business. Experience across different vendors is welcomed. The Role: Senior escalation point for complex and high-priority network incidents Switching, firewall and IPsec VPN troubleshooting; remote configuration and changes Investigate latency, packet loss and intermittent connectivity; monitor alerts and identify root causes Produce technical documentation … when required The Person: At least three years' relevant network support or engineering experience, including an MSP background Strong TCP/IP, subnetting, switching, firewall and IPsec VPN knowledge Experience with network monitoring and ITIL service management practices Relevant certification required; CCNA preferred, ITIL or relevant vendor qualifications considered Confident ...