Customer Support Technician
- Hiring Organisation
- Hartley Resourcing
- Location
- Fareham, Hampshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
network connectivity, cellular IoT devices and satellite hardware. This is not a standard password reset helpdesk role; you will actively dig into complex hardware, firmware, and network configurations to deliver excellent customer experiences. The Role Some key responsibilities are as follows: Troubleshooting & Resolution Issue Diagnosis Investigate and resolve incoming support … queries relating to hardware malfunctions, firmware updates and network routing issues. Connectivity Management Assist customers with activating, configuring and troubleshooting satellite and cellular SIM cards and data plans. Testing & Replication Replicate reported hardware or software issues in the test lab to identify bugs or configuration errors. Customer Experience SLA compliance ...