3 of 3 Freshdesk Jobs in the North of England

site role where the right candidate will learn, develop & grow. Responsibilities Responsible for 1st/2nd Line support using service desk system (Freshdesk) and Remote Management and Monitoring system (Atera) Responsible for 1st/2nd Line support for offsite backup solution (Altaro and MBS), Responsible for 1st/2nd Line ...

based protocols for exchanging data such as HTTP(S), FTP, SFTP, SMTP, AS2, SQL queries Windows scripting and scheduling tools Logging new calls via Freshdesk and resolving queries, whilst liaising with 2nd line support team. Raising licenses and quotes. Updating Salesforce and TaskRay with relevant PO and schedules. Dealing with ...

communication skills. Commercial acumen, especially around renewals and value‐positioning. Comfortable navigating fast‐paced environments with shifting priorities. Familiarity with CS tools (Salesforce, Gainsight, Freshdesk, etc.). Understanding of NPS, CSAT and customer health scoring. What’s in It for You? 25 days annual leave (rising to 30) 5% employer ...