9 of 9 Freshdesk Jobs in the North of England

skills. Strong analytical and problem-solving abilities, with a desire to learn. Ability to work collaboratively and independently in a remote, fast-paced environment. Familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and support workflows is advantageous. Even better if you Have familiarity with helpdesk tools and support workflows. The Bigger Picture We value professional experience and qualifications but are committed More ❯

Skills: Proven Service Desk Experience: Solid background, ideally with team leadership. ITIL Familiarity: Good understanding for continuous improvement. ITSM Tool Proficiency: Experience with tools like Solarwinds Service Desk, ServiceNow, FreshDesk, or similar. SLA-Driven Mindset: Ability to work to SLAs, understanding key metrics. Strong Communication & Diagnostic Skills: Crucial for remote support and team cohesion. Innovative Approach: Valued for new ideas More ❯

and loom videos. Respond to support tickets, emails, and phone queries. More complex issues will be escalated to senior staff as needed. Provide support both colleagues and customers via Freshdesk ticketing system, email communication and phone support. Install, upgrade and configure a range of software including antivirus, Microsoft Office 365 and client specific tools. Set up and configure devices on More ❯

to help staff and pupils thrive in a tech-enabled learning environment. Key Responsibilities: Day-to-day Support Provide 1st and 2nd line technical support via our service desk (Freshdesk) and Remote Monitoring tools (Atera) Maintain and support offsite backup solutions (Altaro & MBS), and ISP filtering systems (Smoothwall) Respond to service desk queries, track issues through to resolution, and ensure … to schools and support the sales team with technical advice What We’re Looking For: Technical Skills & Experience Experience in 1st/2nd Line IT support Working knowledge of Freshdesk, Atera, Smoothwall, Microsoft/Google admin consoles Strong troubleshooting skills and proactive system monitoring abilities Comfortable working independently on-site and liaising with teaching and admin staff Personal Attributes Excellent More ❯

to or escalate all complaints to relevant managers that cannot be handled solely immediately. i.e. Aftersales related complaints to head of departments Accurately log and monitor all complaints via Freshdesk Ensure timescales are met by following up on outstanding issues and closing complaints off within the specified timescales Effectively handle complaints whilst limiting costs spent Monitor warranty spend and provide More ❯

a positive role model and mentor for junior engineers. Technical Support: Provide customer support in line with warranty and maintenance contracts. Log and manage all support cases using the FreshDesk system. Perform fault analysis, resolution, and liaise with software development where required. Manage customer expectations sensitively in technical and occasionally political environments. Sales Support: Provide technical input for bids and More ❯

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes More ❯

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes More ❯

frictionless support from day one. What you’ll be doing: Own onboarding — review business documents, verify identities, and approve new customers using tools like tools Handle support tickets in Freshdesk — answer questions, resolve issues, and keep response times tight. Run KYC/KYB checks and support compliance workflows to keep us moving quickly and safely. Collaborate with our Risk & Compliance More ❯