2 of 2 Freshdesk Jobs in the North of England

to relevant managers that cannot be handled solely immediately. i.e. Aftersales related complaints to head of departments Accurately log and monitor all complaints via Freshdesk Ensure time scales are met by following up outstanding issues and closing complaints off within the specified timescales Effectively handle complaints whilst limiting costs spent More ❯

on customer sites. Deliver customer training during project implementation. Provide ongoing technical support in line with service contracts. Log and manage support cases using FreshDesk; escalate as required. Contribute to bids with technical input and project costings. Act as a key point of contact for customers during project phases. Travel More ❯