Consultant - Senior Consultant, Sales & Service Transformation, Deloitte Digital
- Hiring Organisation
- Deloitte
- Location
- London, United Kingdom
- Salary
- £ 70 K
edge technologies such as CRM, AI, voice, automation, and analytics to enhance service delivery, customer experience, and operational efficiency. Utilise knowledge of GenAI solutions to help solve customer service challenges and deliver enhanced customer and colleague experiences.Shaping Customer Service Operating Models: Assist with service operating model and organisation … operational excellence..Technology Familiarity: Familiarity with service-oriented technologies such as CRM, CCAAS, contact centre solutions, field service management, and automation tools. Exposure to GenAI solutions in service transformation is highly desirable.Strategic Thinking & Problem-Solving: A strong analytical and critical thinking approach to translate complex business challenges into actionable design solutions ...