20 of 20 Genesys Jobs in the UK

least two of the following, with working knowledge of the rest: ServiceNow (ITSM, CSM, FSM, HRSD – Implementation & Managed Services) Contact Centre Transformation [ Genesys Implementation (Cloud, CX,)] AI Implementation (GenAI solutions, automation, predictive analytics, AI-led transformation) Salesforce (Sales, Service, Marketing Cloud – CRM transformation engagements) Required Skills & Experience 12–18+ years ...

customer opportunities. Represent the organization at industry events, conferences, and client engagements. ServiceNow (ITSM, CSM, FSM, HRSD – Implementation & Managed Services) Contact Centre Transformation [Genesys Implementation (Cloud, CX,)] AI Implementation (GenAI solutions, automation, predictive analytics, AI-led transformation) Salesforce (Sales, Service, Marketing Cloud – CRM transformation engagements ...

customer opportunities. Represent the organization at industry events, conferences, and client engagements. ServiceNow (ITSM, CSM, FSM, HRSD – Implementation & Managed Services) Contact Centre Transformation [ Genesys Implementation (Cloud, CX,)] AI Implementation (GenAI solutions, automation, predictive analytics, AI-led transformation) Salesforce (Sales, Service, Marketing Cloud – CRM transformation engagements ...

fast-paced environments. Fluent English; ability to travel when required. Desirable Experience with CPaaS/contact centre/API-led solutions (Twilio, Five9, Genesys). Previous collaboration with vendor sales teams (AWS, Salesforce). European language skills. Why Join Us? Culture is at the heart of everything we do. ...

fast-paced environments. Fluent English; ability to travel when required. Desirable Experience with CPaaS/contact centre/API-led solutions (Twilio, Five9, Genesys). Previous collaboration with vendor sales teams (AWS, Salesforce). European language skills. Why Join Us? Culture is at the heart of everything we do. ...

hybrid model — 2 days in the office and 3 days from home. Day-to-Day Responsibilities Handle incoming calls and emails via Genesys, logging incidents into ITSM. Aim to resolve issues at the first point of contact wherever possible. Perform queue management and take switchboard overflow calls when needed. Collaborate ...

umbrella company) ContractDuration : 6 Months Working Hours : 7am until 7pm on a 7.5-hour rolling shift Main Responsibilities Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident. We will try our best endeavours to resolve ...

operational you will be working 2 days from the Nottingham office and 3 days at home. Key Responsibilities: Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident.We will try our best endeavours to resolve the issue ...

Train team members on the effective use of telephony systems where required. TECH STACK: Microsoft Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording software Windows (Desktop & Server) Network support/administration - good understanding of protocols and security - IP, LAN/ ...

environments — ideally AI, automation, or cloud infrastructure. Real understanding of Conversational AI, Generative AI, and Agentic AI frameworks. Hands-on familiarity with tools like Genesys, NICE, Amazon Connect, or equivalent. Comfortable with APIs, microservices, and automation platforms (RPA, LLMs, etc.). The commercial confidence to talk value, not just technology. ...

environments — ideally AI, automation, or cloud infrastructure. Real understanding of Conversational AI, Generative AI, and Agentic AI frameworks. Hands-on familiarity with tools like Genesys, NICE, Amazon Connect, or equivalent. Comfortable with APIs, microservices, and automation platforms (RPA, LLMs, etc.). The commercial confidence to talk value, not just technology. ...

brands. Along with the tracking we are owners of our AB testing tool Optimizely, our in-house Design System Genesys and Frontend Framework, which when put together powers the product development at scale using a data driven approach. You will play a vital role as we reimagine the labour market ...

brands. Along with the tracking we are owners of our AB testing tool Optimizely, our in-house Design System Genesys and Frontend Framework, which when put together powers the product development at scale using a data driven approach. You will play a vital role as we reimagine the labour market ...

Senior Genesys Engineer I am currently recruiting for a Senior Genesys Engineer who can solve a variety of complex problems and furthermore meet critical user requirements. Within this role, the ideal candidate will have an expertise in Genesys Cloud with a wide range of knowledge and be ready to learn … techniques, languages and frameworks. Salary - £70,000 per annum Location - Fully Remote Working Experience Required Extensive experience with Genesys Cloud architect flow design and build across Voice, Email and Messaging channels. Proven track record in developing APIs for seamless integration of third-party tools and services. REST API/ ...

Functional Consultant Genesys Location: Hatfield (with Hybrid) Join a dynamic and customer-focused team at the forefront of delivering exceptional cloud-based contact center solutions. As a Functional Consultant for Genesys Cloud, youll play a pivotal role in guiding customers through the design of their services, ensuring solutions align with … chance to join a team that values expertise, creativity, and growth. What youll do Act as the primary functional consultant and customer liaison for Genesys Cloud engagements, ensuring business needs are clearly understood and effectively translated into solution designs. Lead the capture and validation of functional and non-functional requirements ...

Design Manager/Technical Lead Genesys Cloud Based in Hatfield - with Hybrid Youll be part of a forward-thinking Product Management organisation focused on evolving and modernising our Genesys Cloud platform and services. Our technical consultants are trusted experts, shaping how we design, build, and standardise contact centre solutions across … Lead, coach, and develop a team of ~5 Technical and Senior Technical Consultants. Set and own technical standards, design principles, and best practices for Genesys Cloud services. Drive the development of new services and offerings in collaboration with Product Management. Provide technical leadership on complex or high-risk solutions, offering ...

Senior Genesys Engineer I am currently recruiting for a Senior Genesys Engineer who can solve a variety of complex problems and furthermore meet critical user requirements. Within this role, the ideal candidate will have an expertise in Genesys Cloud with a wide range of knowledge and be ready to learn ...

lead and deliver end-to-end contact centre transformation and operational improvement initiatives. The ideal candidate will have strong experience managing projects involving Genesys contact centre platforms and Nuance solutions, working closely with business stakeholders, vendors, and technical teams to ensure successful delivery. Key Responsibilities: Manage end-to-end contact … centre projects, from initiation through delivery and handover to operations. Lead projects involving Genesys (Cloud or On-Prem) contact centre solutions, including voice, IVR, routing, reporting, and integrations. Oversee implementation and optimisation of Nuance solutions (IVR, speech recognition, conversational AI, voice biometrics). Develop and manage project plans, schedules, budgets ...

Design Manager/Technical Lead Genesys Cloud Based in Hatfield - with Hybrid Youll be part of a forward-thinking Product Management organisation focused on evolving and modernising our Genesys Cloud platform and services. Our technical consultants are trusted experts, shaping how we design, build, and standardise contact centre solutions across ...

Programme Manager - Genesys Contact Centre Delivery (Contract) Location: Birmingham, London, Bristol, Manchester (UK) Contract: 12 monthsInside IR35 About the Role A leading global technology company is seeking an experienced Programme Manager to lead the delivery of a Genesys Contact Centre (CaaS) solution. This is a high-profile programme requiring strong … deep technical understanding of contact centre platforms, and proven experience in managing large-scale transformation initiatives. Key Responsibilities Drive end-to-end delivery of Genesys Cloud (CaaS) solution across multiple workstreams. Manage programme governance, budgets, timelines, and stakeholder engagement. Coordinate with technical teams, vendors, and business units to ensure successful ...