1 to 25 of 28 Genesys Jobs in the UK

ManagerApplylocations: United Kingdomtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR111476**Be the one building AI-powered experiences where they matter most.** At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more … Manager, AI Solution Architecture leads a team of AI Architects responsible for designing, governing, and enabling innovative AI-powered customer experience solutions across the Genesys ecosystem. This role combines deep expertise in artificial intelligence, conversational AI, customer experience technologies, cloud architecture, and people leadership to drive the successful adoption ...

ManagerApplylocations: United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR111476**Be the one building AI-powered experiences where they matter most.** At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more … Manager, AI Solution Architecture leads a team of AI Architects responsible for designing, governing, and enabling innovative AI-powered customer experience solutions across the Genesys ecosystem. This role combines deep expertise in artificial intelligence, conversational AI, customer experience technologies, cloud architecture, and people leadership to drive the successful adoption ...

London (Flexible)time type: Full timeposted on: Posted Todayjob requisition id: JR111437**Be the one building AI-powered experiences where they matter most.** At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more … production in real-world enterprise environments every day. **Senior Director, UKI Expansion Sales United Kingdom** **Role Overview:** Lead the next phase of growth across Genesys’ UK and Ireland customer base by expanding strategic relationships, accelerating AI adoption, and unlocking new value within existing accounts. This role sits at the centre ...

JR111180Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency … capability and operational maturity# What You Bring* 10+ years of experience in enterprise SaaS, Professional Services, consulting, or customer transformation leadership.* Strong preference for Genesys experience or expertise in enterprise CX, AI, or adjacent cloud platforms.* Proven success leading complex commercial engagements and transformation programmes.* Experience driving AI-led customer ...

Kingdomtime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR111282**Be the one building AI-powered experiences where they matter most.** At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more … over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. **Senior Services Engagement Director, UK&I**## **Overview**Genesys is looking for an exceptional senior commercial leader to help shape the next phase of our Customer Success and Services business across ...

expected to adapt without losing momentum Willing to travel up to 50% Nice to Have: Experience with conversational AI, contact center technology, CCaaS platforms (Genesys, NICE, Avaya, Five9, Amazon Connect), or CX transformation programs Familiarity with agentic AI concepts: orchestration, LLMs, prompt engineering, tool use, intent classification, and how these ...

JR111134Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency … optimise integrated demand generation and account engagement campaigns.* Collaborate alongside sub-regional Sales Vice Presidents to maximise pipeline creation and conversion, aligning with the Genesys Way of Selling and the account-based engagement methodology.* Lead and develop a regional team of 35+ Business Development Representative across key markets in EMEA ...

real-time personalization, and behavioral analytics Exposure to multi-agent AI architectures and tool invocation frameworks Experience with CCaaS platforms (Google CES/CXAS, Genesys, NICE, Amazon Connect) Strong understanding of AI/ML lifecycle, MLOps, and data governance Experience working with Tier-1 banks or large financial institutions Certifications ...

Genesys is seeking an AI Solution Architect Senior Manager in the United Kingdom. This role involves leading a team to design and enable AI-powered customer experience solutions. Candidates should have significant experience in AI, enterprise architecture, and team management. The role focuses on strategic AI initiatives, architecture standards ...

banks or financial institutions Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents) Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect) Experience in multi-agent orchestration/agentic frameworks Familiarity with AI governance, risk management, and model validation frameworks Certifications Google Cloud Professional ...

work with Sales, Operations and technical teams. Experience working within a fast-paced, target-driven environment. Desirable Experience Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms. Background within B2B sales, lead generation or high-volume outbound environments. Experience managing multiple campaigns simultaneously. Knowledge of compliance requirements within ...

Genesys Cloud Services, Inc. is looking for a Senior Director of Product Management specializing in Digital Experiences in the United Kingdom. This leader will drive product vision, oversee development of AI-powered solutions, and collaborate across teams to enhance customer experience. The ideal candidate will have over 15 years ...

work with Sales, Operations and technical teams. Experience working within a fast-paced, target-driven environment. Desirable Experience Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms. Background within B2B sales, lead generation or high-volume outbound environments. Experience managing multiple campaigns simultaneously. Knowledge of compliance requirements within ...

improve the platform Be an active contributing part of an agile development team The ability to engage with and influence stakeholders Desirable: Familiarity with Genesys would be a positive As well as lots of on-the-job training and endless opportunities, you’ll get: Colleague discount across our multi-brands ...

Overview We are looking for a dynamic and proactive Genesys Engineer who can think creatively to solve complex problems and meet user requirements. You must be agile and adaptive, capable of delivering results while managing the details of implementation. You must have demonstrable expertise in Genesys Cloud with a wide … ready to research and learn new techniques, languages, and frameworks. Working with a DevSecOps mindset, you will be developing, delivering, and operating Genesys Cloud using a secure and stable approach. The Senior Engineer drives change, advocates best practices and leads by example. They estimate and reliably deliver complex tasks impacting ...

maintaining enterprise-level Intruder Alarm, CCTV and Access Control systems. Configuring and commissioning security platforms including Gallagher, Lenel, CEM, Genetec, Milestone, Axis, ISM Genesys and Cortech. Leading site-based installations, providing technical support and mentoring junior engineers. Managing on-site project activities, monitoring progress and communicating updates to Project Managers. ...

SMP. Pipeline Skills: Demonstrated ability to generate and manage a robust sales pipeline. Tools: Proficiency with CRM and engagement platforms such as Salesforce, Genesys, or NICE. Soft Skills: Exceptional communication and organizational skills with a professional, enthusiastic approach. Qualifications: Relevant certifications (CPP/CIPP) are a plus but not required. ...

Genesys Cloud Services, Inc. seeks a Senior Services Engagement Director to shape strategic engagements in the UK&I. The role drives complex transformation initiatives across AI, Experience Orchestration, and Digital Engagement, partnering with Sales, Customer Success, Delivery, and executives to deliver measurable outcomes. You will influence SOWs, contract structures ...

Genesys is seeking a Senior Sales Operations Manager focused on GTM strategy and territory planning for the EMEA region. You will lead operational execution across field teams, including Sales Executives, Overlay Specialists, and Channel Partners, driving GTM evolution and productivity. You will own data governance across GTM systems, define territory ...

Genesys is looking for a Professional Services Sales Director to lead the UKI region in AI-led transformations. This senior role focuses on developing scalable engagement models and driving services growth. The ideal candidate will have extensive experience in enterprise SaaS, strong commercial acumen, and the ability to influence senior ...

Genesys is seeking a Director, UKI Expansion Sales to lead growth in the UK and Ireland. You will manage expansion sales and influence C-level stakeholders on customer experience through AI-powered solutions. The ideal candidate will have extensive experience in enterprise SaaS sales with a proven track record ...

Genesys Cloud Services, Inc. is looking for a Business Development Director for the EMEA region. In this strategic role, you will lead a team focused on pipeline generation and revenue growth. The candidate should have over 10 years of experience in Enterprise SaaS, with proven leadership qualities in complex international ...

Admiral Group Plc is seeking a Senior Genesys Engineer in the United Kingdom to lead complex tasks across multiple systems, delivering secure and scalable Genesys Cloud solutions. You will drive architectural direction, mentor peers and collaborate with stakeholders to ensure deliverables meet business needs. You will research and implement innovative ...

Genesys Cloud Services, Inc. is seeking a Senior Manager, AI Solution Architecture to lead a team of architects in designing AI-powered customer experience solutions. The successful candidate will bridge business objectives and technical execution, ensuring successful AI solution adoption. This role requires over 10 years of experience … cloud technologies, along with strong leadership skills. Join Genesys and contribute to transforming customer experiences worldwide with innovative AI solutions. #J-18808-Ljbffr ...

strategic engagement with technology partners, customers, and internal stakeholders.The successful candidate will possess deep expertise across modern Contact Centre platforms such as NICE CXone, Genesys Cloud, Amazon Connect, and other leading CCaaS solutions. They will be responsible for identifying market opportunities, building partner relationships, shaping solutions, influencing clients, and driving … solutions.Act as a trusted advisor to clients on CX, digital transformation, AI, automation, and cloud contact centre strategies.Establish and strengthen strategic relationships including NICE, Genesys etc.Drive joint GTM initiatives, co-sell opportunities, partner-led campaigns, and solution development.Represent the organisation at partner forums, industry events, and customer engagements.Solution & Industry LeadershipServe ...