11 of 11 Genesys Jobs in the UK

enjoy the flexibility to work remotely from anywhere within the UK as you take on some tough challenges. Primary Responsibilities: Design, develop, and support Genesys voice routing solutions using Composer/IRD with solid SCXML expertise; VXML is a plus Build and maintain routing workflows using URS, Orchestration Server … Genesys Rules Engine Configure, administer, and troubleshoot Genesys platforms using GRAT, GAX, GA, Pulse, and log analysis tools Develop and support integrations across Genesys Suite, Amazon Connect, and related contact center technologies Implement CI/CD pipelines using Jenkins and GitHub; perform basic Java development as needed Troubleshoot and resolve ...

work remotely from anywhere within the UK as you take on some tough challenges. Build and maintain routing workflows using URS, Orchestration Server, and Genesys Rules Engine Configure, administer, and troubleshoot Genesys platforms using GRAT, GAX, GA, Pulse, and log analysis tools perform basic Java development as needed A hands … developer comfortable working with Genesys Suite technologies, CI/CD pipelines, and basic Java A potential technical lead or mentor, bringing experience in solution design, architecture, and team support You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction ...

Orchestration DirectorGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency … company and take ownership of their work. Join the team and create the future of customer experience together.Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions like Genesys Agentic AI to core account teams and our clients.This is a critical focus area ...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency … together.**Director, Product Management – Platform Language**We are a group of passionate product managers focused on delivering a world class platform as part of Genesys Cloud. As part of the core platform team, we are seeking a highly motivated and results-oriented Director to lead the evolution of localization ...

Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty ...

contract renewals Deliver thought leadership across contact centre transformation, AI, automation, and customer experience Collaborate with delivery, cloud, and platform teams (AWS, Azure, Genesys, NICE) Key Requirements: Strong experience in telecom/telecommunications accounts Proven success in account growth, farming, and revenue ownership Experience with contact centre, CCaaS ...

solutions. Strong understanding of integrations and multi-platform environments. Confident delivering workshops and demonstrations. Structured documentation discipline. Desirable Experience with leading CCaaS platforms (e.g. Genesys, NICE, Amazon Connect, Webex). Exposure to secure customer interaction environments. Experience supporting formal RFP processes. Familiarity with AI-driven CX automation. What ...

Important If you haven’t used Five9 previously, we will consider applications from candidates with comparable skills using one of the following similar tools: Genesys, MaxContact, Connex AI/Connex One, 8x8, NICE CX, RingCentral, Talk Desk, and Dialpad. This role is being exclusively managed by Tim Campion at CCP. ...

Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty ...

certifications AVIXA CTS-related certifications Audio software: Ableton Live; Isotope; Logic Pro; Pro Tools; Reaper; Waves Mixing consoles: AMS Neve DFC, Custom Series 75, Genesys, VR; Avid Digidesign Icon, C24; SSL AWS 900, Duality, G+ Video editing software: Da Vinci Resolve; Luma Fusion Audio DSP-related certifications Crestron-related certifications ...

What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong … Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to-work scheme ...