13 of 13 Genesys Jobs in the UK excluding London

Sr. Software Developer - Python page is loaded Sr. Software Developer - Python Apply locations Ireland time type Full time posted on Posted 13 Days Ago job requisition id JR107551 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations … robust backend solutions that drive success? Do you want to work on microservices that empower CI/CD processes and support the scalability of cutting-edge cloud infrastructure? At Genesys, we're looking for a Senior Software Engineer to join our dynamic team, pushing the boundaries of automation, scalability, and innovation. Why Join Us? At Genesys, we're more than … complex backend applications. Knowledge of Agile methodologies and a drive to apply best practices for automation, CI/CD, and backend development in day-to-day work. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business More ❯

and CI/CD pipelines Strong leadership and mentoring skills Excellent communication and stakeholder engagement And any experience of these would be really useful Experience with telephony platforms (e.g. Genesys, Twilio, Avaya, Nuance) Infrastructure as Code (Terraform, Ansible, Puppet) Data engineering (ETL, SQL, Power BI, Tableau) Secure-by-design principles and architectural patterns Interest in AI, IoT, or service mesh More ❯

maintain and protect service versus the need to transform capabilities and experiences. Extensive experience in a Network Voice role. Exposure and experience of multiple voice technologies, such as Avaya, Genesys, Verint and Ring Central. Experience of Automation and Infrastructure as Code (IaC) tooling with proficiency in one or more of the following: Python, Jenkins, Harness, Ansible, Terraform, Docker, Kubernetes. Excellent More ❯

and CI/CD pipelines Strong leadership and mentoring skills Excellent communication and stakeholder engagement And any experience of these would be really useful Experience with telephony platforms (e.g. Genesys, Twilio, Avaya, Nuance) Infrastructure as Code (Terraform, Ansible, Puppet) Secure-by-design principles and architectural patterns Interest in AI, IoT, or service mesh (e.g. Istio) NodeJS A passion for delivering More ❯

maintain and protect service versus the need to transform capabilities and experiences. Extensive experience in a Network Voice role. Exposure and experience of multiple voice technologies, such as Avaya, Genesys, Verint and Ring Central. Experience of Automation and Infrastructure as Code (IaC) tooling with proficiency in one or more of the following: Python, Jenkins, Harness, Ansible, Terraform, Docker, Kubernetes. Excellent More ❯

Looking For Experience in extracting and analysing data to uncover trends, customer sentiment, and root causes of issues. Proficiency in speech analytics platforms such as NICE Nexidia, Verint, CallMiner, Genesys, or similar, with the ability to optimize and fine-tune models for accuracy. Strong analytical skills to provide actionable insights that enhance customer experience and operational efficiency. Knowledge of Python More ❯

within a contact centre environment (essential) Solid understanding of key WFM metrics (e.g. adherence, occupancy, shrinkage, service levels). Familiarity with WFM tools such as Calabrio, NICE IEX, Verint, Genesys Cloud, or similar platforms. Comfortable working with real-time data and making quick, informed decisions. Strong analytical and problem-solving skills, with proficiency in data analysis tools. Excellent communication and More ❯

within a contact centre environment (essential) Solid understanding of key WFM metrics (e.g. adherence, occupancy, shrinkage, service levels). Familiarity with WFM tools such as Calabrio, NICE IEX, Verint, Genesys Cloud, or similar platforms. Comfortable working with real-time data and making quick, informed decisions. Strong analytical and problem-solving skills, with proficiency in data analysis tools. Excellent communication and More ❯

and TDA meetings. Ensure compliance with security, governance and FS regulations. To be considered you will have the following experience - Prior knowledge deploying and maintaining contact centre environments (avaya, Genesys, etc). Hands on experience of Amazon Connect. Experience designing and implementing call routing systems (routing profiles, queues, call backs, emergency messaging, etc) Ability to troubleshoot using AWS Services such More ❯

and TDA meetings. Ensure compliance with security, governance and FS regulations. To be considered you will have the following experience - Prior knowledge deploying and maintaining contact centre environments (avaya, Genesys, etc). Hands on experience of Amazon Connect. Experience designing and implementing call routing systems (routing profiles, queues, call backs, emergency messaging, etc) Ability to troubleshoot using AWS Services such More ❯

complex prompts Experience working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

Select how often (in days) to receive an alert: Senior Technical Consultant - Genesys Location: UK - Hatfield Job-ID: 214585 Contract type: Standard Business Unit: Information Technology Life on the team Join a high-impact team at the forefront of global service delivery innovation. As part of the GSD Systems team, you'll play a key role in delivering and enhancing … the future of contact centre solutions within a dynamic, global organisation that values innovation, autonomy, and technical excellence. What you'll do Act as the technical authority for the Genesys Cloud CX platform, leading the design and delivery of enhancements aligned to business needs and solution standards Drive platform innovation, collaborating with internal stakeholders and partners to implement new capabilities … and elevate service performance Deliver expert consultancy for both internal and external initiatives, guiding teams on how to best leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs More ❯

the future of contact centre solutions within a dynamic, global organisation that values innovation, autonomy, and technical excellence. What you'll do Act as the technical authority for the Genesys Cloud CX platform, leading the design and delivery of enhancements aligned to business needs and solution standards Drive platform innovation, collaborating with internal stakeholders and partners to implement new capabilities … and elevate service performance Deliver expert consultancy for both internal and external initiatives, guiding teams on how to best leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs … standards and best practices to guide decision-making What you'll need A bachelors degree in Telecommunications, Computer Science, Engineering, or equivalent experience 8+ years of experience consulting on Genesys Cloud CX or other CCaaS platforms Expert-level knowledge and hands-on experience with Genesys Cloud CX, including Architect and flow development Strong experience with RESTful APIs, Terraform Cloud, GitHub More ❯