12 of 12 Genesys Jobs in the UK excluding London

business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com. Designation : Principal Architect Joining Location : Bristol, London Mode of Employment : Permanent/Hybrid Job Summary The Genesys SME is a key technical leader responsible for the design architecture and optimization of advanced Genesys Contact Center solutions With a deep understanding of the Genesys suite and extensive experience … in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities Lead the design and architectural strategy for complex Genesys CloudGenesys Engage environments Develop scalable and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible … Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services More ❯

business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com. Designation : Principal Architect Joining Location : Bristol, London Mode of Employment : Permanent/Hybrid Job Summary The Genesys SME is a key technical leader responsible for the design architecture and optimization of advanced Genesys Contact Center solutions With a deep understanding of the Genesys suite and extensive experience … in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities Lead the design and architectural strategy for complex Genesys CloudGenesys Engage environments Develop scalable and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible … Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services More ❯

business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com. Designation : Principal Architect Joining Location : Bristol, London Mode of Employment : Permanent/Hybrid Job Summary The Genesys SME is a key technical leader responsible for the design architecture and optimization of advanced Genesys Contact Center solutions With a deep understanding of the Genesys suite and extensive experience … in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities Lead the design and architectural strategy for complex Genesys CloudGenesys Engage environments Develop scalable and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible … Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services More ❯

Genesys Senior Business Analyst - IMMEDIATE REQUIREMENT We are seeking IMMEDIATELY an experienced Genesys Senior Business Analyst. As a Senior Business Analyst, you will take a leadership role in translating business needs into detailed solutions within Genesys Cloud, ServiceNow, and Salesforce environments. You will act as the key liaison between business stakeholders and technical teams to ensure successful, scalable implementations that … enhance customer experience and operational efficiency. Key Responsibilities of Genesys Senior Business Analyst Lead end-to-end requirements gathering, analysis, and documentation for Genesys Cloud or Similar systems for contact centre projects integrating with ServiceNow and Salesforce platforms using AI orchestration. Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and … solutions. Actively participate in Agile ceremonies and contribute to product backlog refinement. Manage change requests and assess impact on integrated telephony and CRM systems. Required Qualifications and Skills for Genesys Senior Business Analyst Bachelor’s degree or higher in Business, IT, Telecommunications, or a related field. 6+ years of experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow More ❯

Genesys Senior Business Analyst - IMMEDIATE REQUIREMENT We are seeking IMMEDIATELY an experienced Genesys Senior Business Analyst. As a Senior Business Analyst, you will take a leadership role in translating business needs into detailed solutions within Genesys Cloud, ServiceNow, and Salesforce environments. You will act as the key liaison between business stakeholders and technical teams to ensure successful, scalable implementations that … enhance customer experience and operational efficiency. Key Responsibilities of Genesys Senior Business Analyst Lead end-to-end requirements gathering, analysis, and documentation for Genesys Cloud or Similar systems for contact centre projects integrating with ServiceNow and Salesforce platforms using AI orchestration. Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and … solutions. Actively participate in Agile ceremonies and contribute to product backlog refinement. Manage change requests and assess impact on integrated telephony and CRM systems. Required Qualifications and Skills for Genesys Senior Business Analyst Bachelor’s degree or higher in Business, IT, Telecommunications, or a related field. 6+ years of experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow More ❯

Genesys Senior Business Analyst - IMMEDIATE REQUIREMENT We are seeking IMMEDIATELY an experienced Genesys Senior Business Analyst. As a Senior Business Analyst, you will take a leadership role in translating business needs into detailed solutions within Genesys Cloud, ServiceNow, and Salesforce environments. You will act as the key liaison between business stakeholders and technical teams to ensure successful, scalable implementations that … enhance customer experience and operational efficiency. Key Responsibilities of Genesys Senior Business Analyst Lead end-to-end requirements gathering, analysis, and documentation for Genesys Cloud or Similar systems for contact centre projects integrating with ServiceNow and Salesforce platforms using AI orchestration. Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and … solutions. Actively participate in Agile ceremonies and contribute to product backlog refinement. Manage change requests and assess impact on integrated telephony and CRM systems. Required Qualifications and Skills for Genesys Senior Business Analyst Bachelor’s degree or higher in Business, IT, Telecommunications, or a related field. 6+ years of experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow More ❯

complex prompts Experience working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

We are looking for a dynamic and proactive Genesys Engineer who can think creatively to solve complex problems and meet user requirements. You must be agile and adaptive, capable of delivering results while managing the details of implementation. You must have demonstrable expertise in Genesys Cloud with a wide range of knowledge, and be ready to research and learn new … techniques, languages, and frameworks. Working with a DevSecOps mindset, you will be developing, delivering, and operating Genesys Cloud using a secure and stable approach. The Senior Engineer, drives change, advocates best practices and leads by example. Can estimate and reliably deliver complex tasks impacting multiple systems. They support and lead the technical direction in their squad and can communicate future … both technical and non-technical stakeholders. Contribute to improvements of our technical excellence and ways of working within Squad, Chapter, and Guild forums. Experience Required Technical: Extensive experience with Genesys Cloud architect flow design and build across Voice, Email and Messaging channels. Proven track record in developing APIs for seamless integration of third-party tools and services. REST API/ More ❯

the future of contact centre solutions within a dynamic, global organisation that values innovation, autonomy, and technical excellence. What you'll do Act as the technical authority for the Genesys Cloud CX platform, leading the design and delivery of enhancements aligned to business needs and solution standards Drive platform innovation, collaborating with internal stakeholders and partners to implement new capabilities … and elevate service performance Deliver expert consultancy for both internal and external initiatives, guiding teams on how to best leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs … standards and best practices to guide decision-making What you'll need A bachelors degree in Telecommunications, Computer Science, Engineering, or equivalent experience 8+ years of experience consulting on Genesys Cloud CX or other CCaaS platforms Expert-level knowledge and hands-on experience with Genesys Cloud CX, including Architect and flow development Strong experience with RESTful APIs, Terraform Cloud, GitHub More ❯

track record as an engineer with experience in the Contact Centre industry would be advantageous Development experience in PHP, ASP, Oracle SQL and Javascript would be desirable. Experience with Genesys, FileNet, and Kana Response would be advantageous Thanks Sugan More ❯

function of a Senior Engineer is to perform a wide variety of installation, configuration, development and upgrading of services within our Contact technologies platform. These include systems such as Genesys Pure Engage, Kana Response, Filenet and some bespoke inhouse systems. Job Responsibilities: • Complete configuration, installation and support of equipment to the specifications of the business • Maintain software applications and operating … track record as an engineer with experience in the Contact Centre industry would be advantageous Development experience in PHP, ASP, Oracle SQL and Javascript would be desirable. Experience with Genesys, FileNet, and Kana Response would be advantageous More ❯

function of a Senior Engineer is to perform a wide variety of installation, configuration, development and upgrading of services within our Contact technologies platform. These include systems such as Genesys Pure Engage, Kana Response, Filenet and some bespoke inhouse systems. Job Responsibilities: • Complete configuration, installation and support of equipment to the specifications of the business • Maintain software applications and operating … track record as an engineer with experience in the Contact Centre industry would be advantageous Development experience in PHP, ASP, Oracle SQL and Javascript would be desirable. Experience with Genesys, FileNet, and Kana Response would be advantageous More ❯