1 to 25 of 96 Help Desk Manager Jobs

Description Help Desk Manager At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since … one team working towards a common vision. We'd love for you to join our team! Job Summary B&A is seeking an experienced Help Desk Manager to lead and oversee our help desk team in providing exceptional technical support to end-users. The … ideal candidate will have a strong background in managing help desk operations, troubleshooting software issues, and delivering high-quality customer service. This position requires a professional who is proactive, highly organized, and capable of leading a team in a fast-paced environment. Experience with the CODIS system is More ❯

Summary Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations … to our customers in support of their missions to sustain the national security and economic interest of our nation. SecuriGence is seeking a talented Help Desk Manager to help contribute to our success. Come help us solve problems with Innovation Through Intelligence. Responsibilities Lead … mentor, and motivate a team of Help Desk Technicians, fostering a positive and collaborative work environment. Conduct regular performance evaluations, identify training needs, and provide coaching and development opportunities. Manage team schedules, ensuring adequate coverage to meet service level agreements (SLAs). Oversee onboarding, and training of new More ❯

Help Desk & Service Delivery Manager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic … and committed to excellence. We are looking for a Help Desk & Service Delivery Manager, based in Taunton, Somerset - Hybrid - Minimum of 3 days in the office Role Overview My client is seeking a dynamic Help Desk & Service Delivery Manager to oversee the … performance of their Help Desk team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. More ❯

proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed … operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients and creating a motivated, high-performing … service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards for team members. Conduct regular 1:1s, team meetings, performance reviews, and coaching sessions. Service Delivery Manage More ❯

proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed … operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients and creating a motivated, high-performing … service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards for team members. Conduct regular 1:1s, team meetings, performance reviews, and coaching sessions. Service Delivery Manage More ❯

relevant data and recommendations to the Leidos PM NMCI NGEN program office, NCTAMS LANT Customer Relation Management (CRM) team, and CNIC leadership. Manage a help desk operation supporting approximately 800 customers, ensuring high levels of customer satisfaction and timely resolution of issues. Supervise help desk staff … Active IAT II Certification US Citizen Minimum of ten (10) years of experience in the NMCI NGEN technical arena. Proven experience in managing a help desk operation with a significant customer base (approximately 800 customers). In-depth knowledge of all aspects of the NGEN/NMCI program. … provide actionable recommendations. Strong analytical skills to monitor and address recurring technical issues. Proven leadership abilities in managing teams and driving performance in a help desk environment. Experience in training and mentoring staff to enhance service delivery. ADDITIONAL REQUIREMENTS Must be able to obtain and maintain any necessary More ❯

performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. Position: Technical Lead/Help Desk Manager Location: Washington DC - Fully Onsite Clearance: Top Secret with SCI We have an exciting job opportunity for a Technical … the ability to obtain SCI. While a bachelor's degree in a relevant field is preferred, equivalent experience is also considered. Responsibilities: Lead the Help Desk team in providing Tier 1 and Tier 2 IT Service Desk support for the employees and contractors. Oversee the response to … remote access solutions. Supervise the support for a range of devices, such as desktop computers, laptops, tablets, printers, scanners, and other peripherals. Ensure the Help Desk team adheres to Information Security and Privacy Awareness training and complies with standards. Utilize and maintain the service desk ticketing and More ❯

match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs. We are seeking a highly skilled Help Desk Manager to work in Washington DC. Job Summary: Provide daily supervision and direction to staff who are responsible for phone … Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems. Moreover, help desk personnel will be designated as the SCIF/Collateral security manager. Position has an On-Call requirement. Ensure all users … have the requisite security clearance, authorization, and need-to-know, and are aware of their security responsibilities before granting access to classified networks. Helpdesk Manager is ultimately responsible for managing the Tier 2 service calls and must be an expert in queue management, Service Level Agreement (SLA) monitoring More ❯

validation. Summary ValidaTek is searching for a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users. As the primary point … of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they need to be successful when utilizing the network. Responsibilities The manager will: Manage all day-to … and end users. Ensures team members do the same. Qualifications To be considered for this position, all candidates must have: 5+ years' experience with help desk support and operation in a DoD IT environment as well as experience with providing customers with day-to-day support by responding More ❯

network consoles, and circuits. Develop and implement policies and procedures to ensure consistent service quality and operational efficiency. Act as a liaison between the help desk team and senior management, translating technical requirements into actionable strategies. Manage and supervise help desk employees, providing guidance and training … to ensure effective issue resolution. Coordinate the Change Advisory Board (CAB) process and ensure compliance with relevant standards while improving help desk support functions. Minimum Qualifications and Experience: Active DoD Top Secret/SCI security clearance Bachelor's degree in related field Minimum 5 years' experience with help desk support and operation in a DoD IT environment Minimum of 5 years working experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, question, and requests. HDI Support Center Manager or equivalent certification More ❯

proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic Help Desk & Service Delivery Manager to oversee the per... More ❯

Contract Helpdesk Manager/2nd-Line Support (Dynamics365) Contract length: 4months Location: Merseyside 3 days working week Start date: ASAP Purpose of the role Our retail client is migrating from Microsoft AX 2008 to Dynamics365 . This project will cover the next 20days pre post-go-live and … throughout a 3 month stabilisation window. The two-person service desk may well experience elevated ticket volume. We are seeking an experienced Helpdesk Manager with strong 2nd-line MS365 and Microsoft Dynamics to: Manage the overall helpdesk function Protect service levels during the hyper-care period by … for Dynamics365, Windows and O365 issues Triage SQL queries. Key responsibilities Team leadership & scheduling manage workloads, rotas and on-call cover for two Service Desk Engineers. Ticket triage & resolution own Priority 13 incidents, ensuring 5days) by Week6. Dynamics365 & SQL support execute queries, analyse locks and potentially guide data-fix More ❯

Technical Facilities Helpdesk Manager Location Motherwell, ML1 1RU Hours Monday to Friday, 08:30 17:00 Benefits Include: Employee discounts via Perkbox Life Insurance Dental Insurance Cycle to work Access to a virtual GP Access to a health & wellbeing app Are you dedicated to delivering great service and … experience in a similar role with a business-focused mind-set? If so then we have the role for you. As Technical Facilities Helpdesk Manager, you will be responsible for managing the end to end the Technical Customer Support Centre process. You will be responsible for delegating and … and effective service is provided to internal and external clients. The individual in this role will be an effective leader having managed a technical help desk across a national account within Facilities Management and who has the ability to balance competing priorities and is committed to ensuring that More ❯

Responsibilities & Qualifications RESPONSIBILITIES Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk, specifically focusing on Pentagon Primary Technical Control Facility (PPTCF) and Pentagon Alternate Technical Control Facility (PATCF). Monitor the Tech Control group email box for DISA ASI messages, coordinate with the ASI … Develop training plans, conduct in-person training classes, and maintain the Tech Control training lab. Demonstrated excellence in planning, directing, and managing IT operations help desks. Demonstrated successful working knowledge and supervision of help desk employees. Knowledge of Tech Control equipment such as Switches, Encryption devices, Network … managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services. REQUIRED QUALIFICATIONS Experience: 5+ years with help desk support and operation in a DoD IT environment 5+ years providing customers with day-to-day support by responding to, documenting, tracking More ❯

Position Description: We are looking for a Helpdesk Operations Manager to lead and oversee our helpdesk team. In this role, you will monitor, support, and manage computer processing activities, ensuring seamless operations and prompt responses to trouble reports. Your leadership will be key in coordinating and supervising helpdesk More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within … Friday 8am to 5pm 40 hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract … Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM More ❯