10 of 10 Help Desk Support Jobs in England

Help Desk Support Supervisor 12 Month FTC Milton Keynes: £25,700 - £28,000 Hybrid with requirement for onsite working during peak periods Are you ready to lead with purpose and make a real impact? Join AQA as a Help Desk Supervisor and become a key part of our Service Delivery team, supporting examiners across … the UK during live marking series. In this dynamic role, you'll lead a team of help desk agents, provide expert second-line support, and drive continuous improvement through training and development initiatives. If you thrive in a fast-paced, customer-focused environment and enjoy solving complex challenges while supporting others, we'd love to hear … from you. What you'll be doing: Supporting and guiding a team of help desk agents during major exam series, helping ensure smooth operations and timely resolution of queries. Acting as a key contact for escalated technical issues, providing second-line support and expert advice. Assisting with rota planning, training delivery, and continuous improvement projects-bringing More ❯

Service Desk Application Support Analyst An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You’ll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you’ve also worked in the following roles, we’d also like to hear from you … IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows/Microsoft and Networking technologies, but your primary role will involve … Competitive + Benefits LOCATION: Welwyn Garden City, Hertfordshire (AL7) – 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland. As a Service More ❯

Job Title: Help Desk Support 3 Duration: 4 months Job Description: Main Duties & Responsibilities: Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain. To accurately record all information necessary to … and actively resolve any customer issues according to the Customer Complaint process. To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the changing needs of the business. More ❯

Helpdesk Support Engineer Salary: £25,000 – £28,000 Location: Romford – Office-based, 5 days per week About the Role We are working with a small to medium sized company in Romford seeking a Helpdesk Support Engineer to join their team. You’ll be the first point of contact for support issues for the external … service provider. Key Responsibilities Respond to queries via phone and email, diagnosing and resolving technical issues. Provide support for networking, internet connectivity 1st Line Helpdesk or Service Desk experience Configure and troubleshoot routers, switches, firewalls, and VPNs. Escalate complex issues to senior engineers when required. Essential Skills Excellent verbal and written communication skills. Solid understanding of networking More ❯

Helpdesk Support Engineer Salary: £25,000 – £28,000 Location: Romford – Office-based, 5 days per week About the Role We are working with a small to medium sized company in Romford seeking a Helpdesk Support Engineer to join their team. You’ll be the first point of contact for support issues for the external … service provider. Key Responsibilities Respond to queries via phone and email, diagnosing and resolving technical issues. Provide support for networking, internet connectivity 1st Line Helpdesk or Service Desk experience Configure and troubleshoot routers, switches, firewalls, and VPNs. Escalate complex issues to senior engineers when required. Essential Skills Excellent verbal and written communication skills. Solid understanding of networking More ❯

Helpdesk Support Analyst Location: Camberley Salary: £28,000 £32,000 Hours: Permanent, 37 hrs/week, Monday to Friday Our client is an award-winning provider of Cloud Solutions, who specialise in IT Managed Services, Cyber Security, Cloud solutions, and Data & AI to businesses. They are looking for a Helpdesk Analyst to be the first point of contact … a key role in keeping IT systems running smoothly, proactively identifying and resolving incidents, and ensuring that clients get the support they needquickly and professionally. Youll also help maintain and monitor systems, contributing to continuous service improvement. What Youll Do Respond to calls, emails, and tickets with friendly, empathetic support. Resolve technical incidents efficiently, escalating only when … processes and maintain service excellence. Keep clear, professional communication with clients and internal teams. Troubleshoot networks, firewalls, switches, and connectivity issues. Manage systems via RMM tools. Maintain and support Windows 10/11, Microsoft 365 apps (Teams, Exchange, SharePoint, OneDrive), and Windows Server 2016/2019 environments. Support Active Directory, file permissions, DHCP/DNS, and More ❯

Robert Half Technology are assisting the world's leading global fashion powerhouse to recruit a HelpDesk Support Engineer on a contract basis - London based Role The IT Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or … internal ticketing system. To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent. To develop support documentation where required to improve the user experience. To develop their skillset in-house with a clear progression expectation to higher levels of expertise. Provide on occasion out of … hours support as required. To assist the Group Technology and wider Information Any other ad-hoc work requests as determined by the Group IT Manager. Profile The IT Support Engineer will have a proven track record of supporting complex disparate networks. Supporting all levels of the business users including VIPs, managing expectations and seeing a problem More ❯

Provide IT solutions expertise and customer service in support of the company's clients. Role Duties and key responsibilities: Windows 11 Desktop Operating Systems. Windows 2019/2022/2025 Server environment. Knowledge of Windows Active Directory. Maintain and manage network infrastructures including the core switches, cabling, peripheral devices and related equipment. Install, configure and maintain clients’ servers … issues with workstations, operating systems and network infrastructures. Helpdesk: Provide accurate and creative solutions to client problems to ensure user productivity. Assist in the resolution of user and support issues of the Company’s. Research, resolve and respond to questions received via telephone calls, emails and site visits in a timely manner and in accordance with Company’s … standards. Acquire and maintain current knowledge of relevant products and support policies in order to provide technically accurate solutions to customers. Log all support calls on the Helpdesk system and keep current and updated information for each call in order for other support users to access when required. Complete documentation of all systems processes More ❯

AV Desktop/Helpdesk Support Engineer - I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner … to clients on the phone/remotely to help through any problems that arise and have experience with call logging/ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of … av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap. Crestron control/switching Audio DSP, Audinate Dante QSC Q-SYS Installation, Integration, Commissioning, Support, Service, Maintenance, desktop Lighting, sound More ❯

Providing first-line technical support via phone, email, and remote tools. Troubleshooting hardware, software, and network issues across Windows environments. Escalating complex issues to third-line support or specialist teams. Assisting with onboarding client devices securely. Monitoring alerts and responding to potential security incidents. Documenting solutions and updating our knowledge base. More ❯