Help Desk Support Jobs in England

Help Desk Support
UK > England

The median Help Desk Support salary in England is £27,000 per year, according to job vacancies posted during the 6 months leading to 20 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 May 2025
Same period 2024 Same period 2023
Rank 623 721 843
Rank change year-on-year +98 +122 +210
Permanent jobs requiring a Help Desk Support 66 120 74
As % of all permanent jobs advertised in England 0.13% 0.14% 0.084%
As % of the Job Titles category 0.15% 0.15% 0.091%
Number of salaries quoted 37 102 52
10th Percentile £24,125 £21,000 £21,525
25th Percentile £24,250 £22,500 £22,500
Median annual salary (50th Percentile) £27,000 £24,000 £26,000
Median % change year-on-year +12.50% -7.69% -1.89%
75th Percentile £29,000 £27,875 £33,750
90th Percentile £34,000 £33,250 £51,750
UK median annual salary £27,000 £24,000 £26,000
% change year-on-year +12.50% -7.69% -1.89%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 45,303 81,796 81,052
% of permanent jobs with a recognized job title 91.09% 94.56% 91.55%
Number of salaries quoted 24,383 60,874 51,701
10th Percentile £29,750 £28,500 £32,626
25th Percentile £41,250 £38,250 £45,000
Median annual salary (50th Percentile) £56,000 £53,000 £60,800
Median % change year-on-year +5.66% -12.83% +1.33%
75th Percentile £75,000 £71,250 £82,500
90th Percentile £97,500 £90,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Help Desk Support
Job Vacancy Trend in England

Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Help Desk Support in England

Help Desk Support
Salary Trend in England

3-month moving average salary quoted in jobs citing Help Desk Support in England.

Salary trend for Help Desk Support in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the England region over the 6 months to 20 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +66 28 £34,000 +41.67% 3
North of England +43 20 £27,000 +16.88% 5
North West -9 15 £26,500 +10.42% 2
Midlands +43 8 £27,500 +14.58%
East Midlands +24 6 £27,500 +7.84%
London +122 5 - - 7
Yorkshire +68 5 £29,000 +27.75% 3
South West +91 4 £25,250 +5.21% 1
West Midlands +44 2 £22,500 -6.25%
East of England +36 1 £23,000 -8.00%
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 20 May 2025, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Help Desk Support in the job title.

1 49 (74.24%) Microsoft
2 35 (53.03%) Social Skills
3 33 (50.00%) Windows
4 32 (48.48%) Microsoft 365
5 23 (34.85%) Customer Service
6 22 (33.33%) Problem-Solving
7 20 (30.30%) Windows Server
8 18 (27.27%) Active Directory
9 16 (24.24%) Azure
10 15 (22.73%) Hyper-V
11 14 (21.21%) SharePoint
12 11 (16.67%) Microsoft Exchange
12 11 (16.67%) SQL
12 11 (16.67%) Firewall
13 10 (15.15%) Linux
13 10 (15.15%) SLA
13 10 (15.15%) Remote Desktop
13 10 (15.15%) Mac OS
14 9 (13.64%) Service Management
15 8 (12.12%) Microsoft Certification
15 8 (12.12%) SaaS
16 7 (10.61%) Microsoft Office
16 7 (10.61%) Service Delivery
17 6 (9.09%) MCSA
17 6 (9.09%) Driving Licence
17 6 (9.09%) Remote Monitoring and Management
18 5 (7.58%) Team-Oriented Environment
18 5 (7.58%) Self-Motivation
18 5 (7.58%) Virtual Desktop
18 5 (7.58%) Ubiquiti

Help Desk Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (21.21%) SharePoint
2 11 (16.67%) Microsoft Exchange
Applications
1 7 (10.61%) Microsoft Office
2 1 (1.52%) Spreadsheet
Business Applications
1 1 (1.52%) assyst
Cloud Services
1 32 (48.48%) Microsoft 365
2 16 (24.24%) Azure
3 8 (12.12%) SaaS
4 5 (7.58%) AWS
4 5 (7.58%) Entra ID
5 2 (3.03%) OneDrive
Communications & Networking
1 11 (16.67%) Firewall
2 10 (15.15%) Remote Desktop
3 5 (7.58%) DHCP
3 5 (7.58%) DNS
3 5 (7.58%) Ethernet
3 5 (7.58%) LAN
3 5 (7.58%) Wi-Fi
4 1 (1.52%) Cisco IOS
4 1 (1.52%) Internet
4 1 (1.52%) Intranet
4 1 (1.52%) Wireless
Development Applications
1 5 (7.58%) JIRA
General
1 35 (53.03%) Social Skills
2 5 (7.58%) Finance
3 3 (4.55%) Retail
4 2 (3.03%) Analytical Skills
5 1 (1.52%) Advertising
5 1 (1.52%) Law
5 1 (1.52%) Marketing
5 1 (1.52%) Organisational Skills
Miscellaneous
1 6 (9.09%) Driving Licence
2 5 (7.58%) Management Information System
2 5 (7.58%) Self-Motivation
2 5 (7.58%) Team-Oriented Environment
3 3 (4.55%) Onboarding
Operating Systems
1 33 (50.00%) Windows
2 20 (30.30%) Windows Server
3 10 (15.15%) Linux
3 10 (15.15%) Mac OS
4 2 (3.03%) Windows 10
5 1 (1.52%) Mac OS X
Processes & Methodologies
1 23 (34.85%) Customer Service
2 22 (33.33%) Problem-Solving
3 9 (13.64%) Service Management
4 7 (10.61%) Service Delivery
5 6 (9.09%) Remote Monitoring and Management
6 5 (7.58%) CRM
6 5 (7.58%) Data Protection
6 5 (7.58%) Document Management
6 5 (7.58%) Fintech
6 5 (7.58%) ITIL
6 5 (7.58%) Workflow
7 4 (6.06%) Cybersecurity
7 4 (6.06%) ITSM
7 4 (6.06%) Penetration Testing
8 3 (4.55%) Customer Experience
8 3 (4.55%) Network Management
8 3 (4.55%) Time Management
9 2 (3.03%) Continuous Improvement
10 1 (1.52%) Project Management
10 1 (1.52%) Task Automation
Programming Languages
1 11 (16.67%) SQL
2 1 (1.52%) Python
Qualifications
1 8 (12.12%) Microsoft Certification
2 6 (9.09%) MCSA
3 5 (7.58%) MCP
3 5 (7.58%) MCSE
4 4 (6.06%) A+ Certification
5 2 (3.03%) Degree
6 1 (1.52%) CCNP
6 1 (1.52%) Cisco Certification
Quality Assurance & Compliance
1 10 (15.15%) SLA
System Software
1 18 (27.27%) Active Directory
2 15 (22.73%) Hyper-V
3 5 (7.58%) Virtual Desktop
3 5 (7.58%) VMware ESXi
3 5 (7.58%) VMware Infrastructure
Systems Management
1 5 (7.58%) PaperCut
1 5 (7.58%) vCenter Server
Vendors
1 49 (74.24%) Microsoft
2 5 (7.58%) Meraki
2 5 (7.58%) Sophos
2 5 (7.58%) Ubiquiti
2 5 (7.58%) VMware
3 1 (1.52%) Cisco
3 1 (1.52%) ServiceNow