Help Desk Support Jobs in England

Help Desk Support
UK > England

The median Help Desk Support salary in England is £24,000 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 705 853 1028
Rank change year-on-year +148 +175 -254
Permanent jobs requiring a Help Desk Support 130 72 108
As % of all permanent jobs advertised in England 0.15% 0.078% 0.082%
As % of the Job Titles category 0.16% 0.085% 0.085%
Number of salaries quoted 112 50 95
10th Percentile £21,000 £21,975 £20,500
25th Percentile £22,188 £22,938 £23,000
Median annual salary (50th Percentile) £24,000 £26,000 £26,000
Median % change year-on-year -7.69% - -1.89%
75th Percentile £27,625 £33,750 £30,000
90th Percentile £33,250 £45,000 £33,250
UK median annual salary £24,000 £26,000 £26,000
% change year-on-year -7.69% - -1.89%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,497 84,397 127,287
% of permanent jobs with a recognized job title 94.47% 91.51% 96.11%
Number of salaries quoted 60,179 53,484 75,704
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,125 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,809 £82,500 £80,000
90th Percentile £90,822 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Help Desk Support
Job Vacancy Trend in England

Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Help Desk Support in England

Help Desk Support
Salary Trend in England

3-month moving average salary quoted in jobs citing Help Desk Support in England.

Salary trend for Help Desk Support in England

Help Desk Support
Salary Histogram in England

Salary distribution for jobs citing Help Desk Support in England over the 6 months to 4 May 2024.

Salary histogram for Help Desk Support in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the England region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +58 59 £24,000 -4.00% 8
Midlands +34 26 £24,000 -14.29% 3
North of England +58 25 £23,500 -14.55% 8
West Midlands +30 20 £23,750 -26.92% 1
South West -24 16 £24,000 -8.57% 1
North West +24 14 £25,250 - 5
Yorkshire - 9 £22,700 - 2
East Midlands -9 6 £25,500 +15.91% 2
London +105 2 £36,250 +20.83% 7
East of England +17 2 £25,000 +8.70% 3
North East -2 2 £27,649 +0.54% 1
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 4 May 2024, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Help Desk Support in the job title.

1 68 (52.31%) Customer Service
2 57 (43.85%) Microsoft
3 56 (43.08%) Windows
4 50 (38.46%) Microsoft 365
5 47 (36.15%) Social Skills
6 46 (35.38%) Active Directory
7 43 (33.08%) Problem-Solving
8 37 (28.46%) Windows 10
9 36 (27.69%) Microsoft Office
10 25 (19.23%) Firewall
11 24 (18.46%) SharePoint
12 23 (17.69%) Azure
13 21 (16.15%) Entra ID
14 20 (15.38%) SLA
14 20 (15.38%) Security Cleared
15 17 (13.08%) DNS
15 17 (13.08%) DHCP
16 16 (12.31%) Microsoft Exchange
17 15 (11.54%) ITIL
17 15 (11.54%) Telecoms
18 14 (10.77%) Degree
18 14 (10.77%) Apple iOS
19 13 (10.00%) Wireless
19 13 (10.00%) Microsoft Certification
19 13 (10.00%) LAN
20 12 (9.23%) VLAN
20 12 (9.23%) WatchGuard
20 12 (9.23%) AWS
21 11 (8.46%) Windows Server
22 10 (7.69%) SQL

Help Desk Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (18.46%) SharePoint
2 16 (12.31%) Microsoft Exchange
Applications
1 36 (27.69%) Microsoft Office
2 6 (4.62%) Microsoft Excel
3 5 (3.85%) Microsoft PowerPoint
4 1 (0.77%) Spreadsheet
Business Applications
1 2 (1.54%) assyst
1 2 (1.54%) Sage 200
1 2 (1.54%) Sage 50
Cloud Services
1 50 (38.46%) Microsoft 365
2 23 (17.69%) Azure
3 21 (16.15%) Entra ID
4 12 (9.23%) AWS
5 7 (5.38%) OneDrive
6 2 (1.54%) Dynamics 365
7 1 (0.77%) Mimecast
Communications & Networking
1 25 (19.23%) Firewall
2 17 (13.08%) DHCP
2 17 (13.08%) DNS
3 13 (10.00%) LAN
3 13 (10.00%) Wireless
4 12 (9.23%) VLAN
5 9 (6.92%) Broadband
6 7 (5.38%) ADSL
6 7 (5.38%) WAN
7 6 (4.62%) MPLS
7 6 (4.62%) SD-WAN
7 6 (4.62%) Wi-Fi
8 5 (3.85%) Structured Cabling
9 4 (3.08%) TCP/IP
10 3 (2.31%) Remote Desktop
10 3 (2.31%) VoIP
11 1 (0.77%) VPN
Database & Business Intelligence
1 6 (4.62%) PostgreSQL
2 2 (1.54%) MS Access
2 2 (1.54%) SQL Server
General
1 47 (36.15%) Social Skills
2 15 (11.54%) Telecoms
3 8 (6.15%) Analytical Skills
3 8 (6.15%) Retail
4 7 (5.38%) Finance
5 6 (4.62%) Billing
5 6 (4.62%) Local Government
6 4 (3.08%) Law
7 3 (2.31%) Documentation Skills
8 2 (1.54%) Aerospace
8 2 (1.54%) Automotive
9 1 (0.77%) Inclusion and Diversity
9 1 (0.77%) Organisational Skills
Libraries, Frameworks & Software Standards
1 3 (2.31%) JSON
1 3 (2.31%) XML
Miscellaneous
1 7 (5.38%) CCTV
2 6 (4.62%) Data Centre
3 5 (3.85%) Self-Motivation
4 3 (2.31%) Product Ownership
5 2 (1.54%) Analytical Mindset
5 2 (1.54%) Driving Licence
5 2 (1.54%) Mobile App
5 2 (1.54%) Onboarding
5 2 (1.54%) Smartphone
6 1 (0.77%) iPad
6 1 (0.77%) iPhone
6 1 (0.77%) Management Information System
6 1 (0.77%) Private Cloud
Operating Systems
1 56 (43.08%) Windows
2 37 (28.46%) Windows 10
3 14 (10.77%) Apple iOS
4 11 (8.46%) Windows Server
5 9 (6.92%) Android
6 7 (5.38%) Windows 7
7 5 (3.85%) Windows Server 2019
8 4 (3.08%) Windows Server 2008
9 3 (2.31%) Linux
10 2 (1.54%) Windows 8
10 2 (1.54%) Windows Server 2012
11 1 (0.77%) Windows XP
Processes & Methodologies
1 68 (52.31%) Customer Service
2 43 (33.08%) Problem-Solving
3 15 (11.54%) ITIL
4 9 (6.92%) Gamification
5 7 (5.38%) Customer Experience
5 7 (5.38%) Infrastructure Engineering
5 7 (5.38%) Service Delivery
6 6 (4.62%) Time Management
7 5 (3.85%) Change Management
7 5 (3.85%) Data Loss Prevention
7 5 (3.85%) Mobile Device Management
8 3 (2.31%) B2B
8 3 (2.31%) CRM
8 3 (2.31%) Email Filtering
8 3 (2.31%) Fintech
8 3 (2.31%) Kalman Filter
8 3 (2.31%) Knowledge Transfer
8 3 (2.31%) User Acceptance Testing
9 2 (1.54%) Computer Science
9 2 (1.54%) System Testing
Programming Languages
1 10 (7.69%) SQL
Qualifications
1 20 (15.38%) Security Cleared
2 14 (10.77%) Degree
3 13 (10.00%) Microsoft Certification
4 8 (6.15%) DV Cleared
5 7 (5.38%) CCNA
5 7 (5.38%) Cisco Certification
5 7 (5.38%) MCITP
5 7 (5.38%) Network+ Certification
5 7 (5.38%) NVQ Level 3
6 5 (3.85%) AWS Certification
7 2 (1.54%) A+ Certification
7 2 (1.54%) HNC
7 2 (1.54%) MCP
Quality Assurance & Compliance
1 20 (15.38%) SLA
2 6 (4.62%) Cyber Essentials
2 6 (4.62%) Cyber Essentials PLUS
3 3 (2.31%) GDPR
3 3 (2.31%) QA
System Software
1 46 (35.38%) Active Directory
2 7 (5.38%) Virtual Machines
3 6 (4.62%) VMware Infrastructure
4 5 (3.85%) Virtual Desktop
5 3 (2.31%) GPFS
5 3 (2.31%) VMware Server
5 3 (2.31%) VMware Workstation
6 2 (1.54%) Hyper-V
7 1 (0.77%) Firmware
7 1 (0.77%) Terminal Server
7 1 (0.77%) XenApp
7 1 (0.77%) XenDesktop
Systems Management
1 1 (0.77%) Microsoft Intune
Vendors
1 57 (43.85%) Microsoft
2 12 (9.23%) WatchGuard
3 8 (6.15%) Citrix
4 7 (5.38%) Cisco
5 6 (4.62%) VMware
6 5 (3.85%) Adobe
6 5 (3.85%) Avaya
7 3 (2.31%) CrowdStrike
7 3 (2.31%) Cylance
8 2 (1.54%) Sage
8 2 (1.54%) ServiceNow
8 2 (1.54%) Siemens
8 2 (1.54%) Xero
9 1 (0.77%) Apple
9 1 (0.77%) CheckPoint
9 1 (0.77%) Dell
9 1 (0.77%) Draytek
9 1 (0.77%) Ivanti
9 1 (0.77%) Sophos
9 1 (0.77%) Veeam