3 Help Desk Team Lead Jobs in the North of England

I am working with a progressive and forward thinking IT Managed Services organisation who due to growth are looking for an IT Help Desk Team Leader to join the organisation. You will be responsible for the day-to-day running of a busy IT Service Desk … who take calls from 1st to 3rd line across the companies client base. As well as the day-to-day management of the team you will be responsible for the SLA's and the setting and monitoring of KPI's as well as engaging with customers ensuring that … are getting the service they need and acting as a point of escalation. Previous experience as a team leader or a service desk manager is essential as is the ability to be in the office 2-3 days a week. For more details please contact me ASAP. more »

3rd Line Helpdesk Team Leader up to 40k, Brighouse, West Yorkshire Hybrid 4 days in the office 1 at home Normal working hours are 7.5 per day between 8am – 5.30pm 24/7 on call, 1 in 4 and £350 25 days holiday plus bank holidays – increases with … service to clients throughout. Key Tasks and Responsibilities Responsible for troubleshooting any technical issues that have been escalated through the helpdesk. Act as troubleshooting lead for high level technical issues, high priority tickets and MSO’s Visit client’s sites as and when required Manage own time effectively and … Escalations through from beginning to end Escalating tickets that need 3rd line resource into 3rd line queue and resolving Escalating tickets to Ops team in good time where required to ensure satisfactory resolution Maintaining the 3rd line and escalations queue to resolve issues as quickly as possible Logging more »

I am working with a progressive and forward thinking IT Managed Services organisation who due to growth are looking for an IT Help Desk Team Leaderto join the organisation. You will be responsible for the day-to-day runningof a busy IT Service Desk who … take calls from 1st to 3rd line across the companies client base. As well as the day-to-day management of the team you will be responsible for the SLA's and the setting and monitoring of KPI's as well as engaging with customers ensuring that they … are getting the service they need and acting as a point of escalation. Previous experience as a team leader or a service desk manager is essential as is the ability to be in the office 2-3 days a week. For more details please contact me ASAP. more »