IT Technician / Helpdesk Analyst / First Line Support NOC Engineer
Horsham, West Sussex, South East, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
AWD Online
IT Technician/Helpdesk Analyst/First Line Support NOC Engineer who has a strong enthusiasm for technology and eager to develop a career in IT with excellent customer service skills is required for a well-established award-winning cloud solutions company based in Colgate, Horsham, West Sussex. … to customers. As the first point of contact within the Network Operating Centre you will employ your interpersonal skills combined with technical knowledge to help resolve or escalate customer issues. This job would be perfect for someone with experience within a similar role looking for a new challenge but … a strong team player DESIRABLE Awareness of OSI model Awareness of ITIL framework Awareness of WAN/MPLS technologies Experience working within a service desk environment Experience with working with ISP suppliers Knowledge of BT infrastructure, support processes and systems BENEFITS Subsidised Health and subsidised dental care Employee Assistance More ❯
Employment Type: Permanent, Work From Home
Salary: £24,000
Posted: