/problem resolution. Duties and responsibilities: Support the maintenance and monitoring of IT infrastructure across the business, including LAN, WAN, switches, Hyper‐V, SAN, UPS, user devices, phones and related systems. Troubleshoot and resolve infrastructure, hardware and security‐related incidents, escalating where required. Assist … ticketed help desk system. Experience working within a Cyber Essentials Plus Organisation. Experience identifying and resolving vulnerabilities. Technical Experience of Hyper‐V, O365, Druva, CrowdStrike, Knowbe4, managed print technology, Meraki Wi‐Fi. Experience of patch management technology e.g. ManageEngine Endpoint Central. Experience of security ...