26 to 36 of 36 ISO/IEC 20000 Jobs in England

Grade / Salary: Grade E: £50,000 to £60,000 depending upon experience Location: Hybrid – Home and on-site Milton Keynes. Typically, 1-2 days a week on-site Contract type: Permanent Travel: To client sites – mainly Milton Keynes Hours: 37 hours per week Reporting to: Head of Quality … citizens’ diverse needs based on an up-to-date knowledge of needs, issues and relevant good practice. Ensures relevant issues relating to their activity / policy area are effectively fed into strategy and big picture considerations. Adopt a government-wide perspective to ensure alignment of activity and policy. Bring ...

handling security threats e.g. suspicious emails, security alerts, CVE, etc. To have responsibility for the through life security of both internal and customer networks / systems as required by the company testing for vulnerabilities and recommending improvements. To participate and support all internal IT & Engineering teams including providing advice … integrity and security of networks; Good working knowledge & experience of Cisco Firewalls, Routers& Switches Compliance standards (ISO27001 and ITIL) Security tools sets (SIEM, IDS / IPS) Pen Testing tools Vulnerability Management Design, build, test, commission and troubleshoot security solutions (IDS / IPS, SIEM) on internal and customer networks ...

Management Tooling technologies and how they can be used and configure to best serve our customers. Awareness of Integrated Logistics Support methodology ITIL v3 / 4 certification appropriate to SACM Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your ...

Provide technical, operational and communication support during major incidents or outages Maintaining CMDB records including patches, upgrades and licences Talking with end users and / or Level 1 agents to determine the nature of problems, diagnosing the source of issues Creating and updating knowledge base articles and guidance … will work together to define learning and development objectives that help you meet these expectations: Strong IT background with experience supporting digital and / or data services in the production environment Strong customer service background, working in 2nd line support A logical, analytical approach to problem solving Knowledge ...

Provide technical, operational and communication support during major incidents or outages Maintaining CMDB records including patches, upgrades and licences Talking with end users and / or Level 1 agents to determine the nature of problems, diagnosing the source of issues Creating and updating knowledge base articles and guidance … will work together to define learning and development objectives that help you meet these expectations. Strong IT background with experience supporting digital and / or data services in the production environment Strong customer service background, working in 2nd line support A logical, analytical approach to problem solving Knowledge ...

arrangements under IT governance. Centralise and standardise IT operational processes, documentation, and knowledge bases. Ensure compliance with IT Security, Risk, and Governance frameworks (ISO 27001, NIS2, GDPR, AI Act readiness). Work closely with IT Operations, Security, Applications, Data and PMO teams to maintain alignment. User Experience & Reporting … engagement and communication at senior‐leadership level. Confident in data‐driven service reporting and KPI analysis. Certifications such as ITIL v4 Expert, COBIT, ISO 20000, PRINCE2, or equivalent are highly desirable. Key Success Measures ITSM framework designed, approved, and operational within 6 months, and adopted ...

looking for someone with experience across: Asset and Configuration Management CMDB administration ServiceNow, Service Manager or equivalent platforms Advanced Microsoft Excel Asset / configuration reporting and auditing ITIL-aligned service management environments Stakeholder and supplier management Data analysis and reconciliation Working within complex service delivery environments Desirable Experience ITIL … Foundation or higher Service transition or service handback programmes Rail, transport, infrastructure or managed service environments ISO 20000 Database administration Customer governance and service reviews About You You will be highly organised and detail-oriented, with a strong focus on data accuracy and service quality. ...

service-management qualification such as ITIL 4 Foundation or higher. Evidence of continuing professional development in technology leadership, service management or organisational change. Experience / Knowledge Significant leadership experience across technology service delivery, end-user services, service management, engineering or business systems support. Accountability for service performance, colleague experience … govern delivery, manage demand and realise business benefits. Knowledge of agile and product-aligned delivery principles and how they complement professional functional teams. Abilities / Skills Sets clear direction and translates strategy into measurable plans and outcomes. Builds trust, leads through others and creates an inclusive, accountable and high ...

expert in your field, working in partnership with customers to advise and deliver technology solutions that best meet their business objectives and / or overcome problems. • Work in partnership with customers to advise and deliver services-led technology solutions that best meet their business objectives and / … recommend improvements to customer systems and Acora processes that would benefit both the customer and Acora. • Create high quality deployment, monitoring and QA standards / installation guides, work instructions, key customer documentation and maintain CMDB / asset information. • Maintain your skill levels in the core technology ...

Experience conducting root cause analysis and driving process improvement initiatives. Desirable Experience Defence, Aerospace, Aviation, Maritime or other highly regulated industries. Knowledge of ISO 27001 and ISO 20000. Experience working within Agile development environments. Familiarity with software and systems engineering processes. Experience supporting supplier quality activities. ...