8 of 8 ISO/IEC 20000 Jobs in the South East

isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible. A video about the Royal Surrey - https: / / www.youtube.com / watch?v=R96pMboIYdo Job description Job responsibilities The Clinical Informatics Programme Manager is responsible for the delivery of all aspects of the Clinical Informatics … of the Digital across the Trust. Person Specification Qualifications Essential Masters level degree or equivalent Evidence of continuous professional development and Professional qualifications (e.g. ITIL and COBIT) Prince 2 / MSP or other project and programme management certifications Desirable Chartered IT Professional (CITP) Recognised management qualification or equivalent experience Knowledge Essential Significant experience of working within a large scale … here Criminal records checks for overseas applicants. Employer details Employer name Royal Surrey NHS Foundation Trust Address Royal Surrey NHS Foundation Trust Guildford GU2 7XX Employer's website https: / / www.royalsurrey.nhs.uk / More ❯

focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand. What You’ll Do Service Desk Management: Deliver L1 / L2 support and user onboarding / offboarding; act as first point of escalation. ITSM Tooling: Own Jira Service Management (or equivalent), building workflows, automation, and integrations. Process Ownership … Define and maintain incident, problem, change, request, and knowledge management processes. Vendor / SLA Tracking: Monitor vendor SLAs, manage escalations, and report performance. Knowledge Base: Develop and maintain internal documentation, policies, and self-service resources. Metrics & Reporting: Track and report on key service metrics (ticket volumes, resolution times, user satisfaction). Collaboration: Work with IT Ops Lead to ensure … infra / platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows. We’re Looking For Strong experience in IT service management, service desk leadership, or related roles. Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar). Ability to define and implement ITIL-lite processes in a fast More ❯

focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand. What You’ll Do Service Desk Management: Deliver L1 / L2 support and user onboarding / offboarding; act as first point of escalation. ITSM Tooling: Own Jira Service Management (or equivalent), building workflows, automation, and integrations. Process Ownership … Define and maintain incident, problem, change, request, and knowledge management processes. Vendor / SLA Tracking: Monitor vendor SLAs, manage escalations, and report performance. Knowledge Base: Develop and maintain internal documentation, policies, and self-service resources. Metrics & Reporting: Track and report on key service metrics (ticket volumes, resolution times, user satisfaction). Collaboration: Work with IT Ops Lead to ensure … infra / platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows. We’re Looking For Strong experience in IT service management, service desk leadership, or related roles. Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar). Ability to define and implement ITIL-lite processes in a fast More ❯

focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand. What You’ll Do Service Desk Management: Deliver L1 / L2 support and user onboarding / offboarding; act as first point of escalation. ITSM Tooling: Own Jira Service Management (or equivalent), building workflows, automation, and integrations. Process Ownership … Define and maintain incident, problem, change, request, and knowledge management processes. Vendor / SLA Tracking: Monitor vendor SLAs, manage escalations, and report performance. Knowledge Base: Develop and maintain internal documentation, policies, and self-service resources. Metrics & Reporting: Track and report on key service metrics (ticket volumes, resolution times, user satisfaction). Collaboration: Work with IT Ops Lead to ensure … infra / platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows. We’re Looking For Strong experience in IT service management, service desk leadership, or related roles. Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar). Ability to define and implement ITIL-lite processes in a fast More ❯

Manager to lead the full service design lifecycle-from research and ideation through to prototyping and implementation. Key Requirements: Strong understanding of ITIL best practices and experience with ISO standards (20000 & 27001). Proficient in service design principles, tools, and methodologies. Skilled in problem … solving, analysis, and managing multiple tasks efficiently. Proficient in Microsoft Office (Excel, Word, PowerPoint) with strong reporting and documentation skills. Excellent customer service mindset and experience working with internal / external stakeholders and vendors. Strong communication skills-able to explain technical concepts to non-technical audiences. Highly organized with keen attention to detail and the ability to build effective More ❯

Service Architect Overview - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect , you will play a key role in designing and transitioning services into live operations, ensuring More ❯

Service Architect Overview - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect , you will play a key role in designing and transitioning services into live operations, ensuring More ❯

Service Architect Overview Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering More ❯