Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
DWP Digital
Digital Payment Services - Senior ITServiceManager Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior ITServiceManager to join our digital payments team, as we transform DWP using the power of … will you need? Ability to identify, understand and implement payment contingencies, where necessary. Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of … management within a UK payments landscape, including BACS and Faster Payment journeys. You and your role This is a Live Service role. As a Senior ITServiceManager you are responsible for ensuring implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products/Services to ensure quality More ❯
sunderland, tyne and wear, north east england, united kingdom Hybrid / WFH Options
DWP Digital
Digital Payment Services - Senior ITServiceManager Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior ITServiceManager to join our digital payments team, as we transform DWP using the power of … will you need? Ability to identify, understand and implement payment contingencies, where necessary. Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of … management within a UK payments landscape, including BACS and Faster Payment journeys. You and your role This is a Live Service role. As a Senior ITServiceManager you are responsible for ensuring implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products/Services to ensure quality More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
DWP Digital
Senior ITServiceManager Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior ITManager to join our Children's Services team supporting and leading on Live Service for DWP. Our teams use … Our team are working on improving services that help us get money to children and the people that care for them. As a Senior ITServiceManager you will investigate and resolve both technical and non-technical issues, including procedural, guidance, and training-related challenges, to ensure a seamless and positive experience for end users. … and the ability to build new relationships. As you'll work closely with caseworkers in DWP to understand and resolve their queries. This may occasionally involve travel to Child Services Business locations. You'll work with our Service Delivery team to prepare and distribute accurate and timely communications on service issues. This includes drafting clear messages from multiple sources More ❯