5 of 5 IT Services Manager Jobs in the North of England

help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery … of services, implementing ITIL best practices, and ensuring the smooth running of all IT systems, networks, and applications. This role is permanent, based at the Newcastle-upon-Tyne campus, and offers a variety of attractive benefits including hybrid working. Responsibilities Service Level Management: Owning the Service Delivery … lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction goals. Service Catalogue Management: Ensure that the IT Service Catalogue and Request Catalogue is current, accurate and managed to reflect any changes, additions or retirements as required. Change More ❯

Reporting to: IT Service & Change Management Team Lead Location: York Type: Permanent Band: II Job Summary: A Hiscox IT Service Manager (ITSM) is responsible for the management and delivery of the organization's IT services, and continual service improvement (CSI) planning … and facilitation. They will ensure that IT services are aligned with business goals and that customers receive high-quality service. The end user experience in Hiscox is a key measurement of the ITS business unit's success, and our new Target Operating Model focuses on delivering excellence … service management that align with the organization's goals. Service Operations: Overseeing service delivery and collaborating with the Product Team to ensure that services are delivered according to standards. Service Level Agreements: Defining service level agreements (SLAs), experience level agreements (XLA), and operational level agreements (OLAs). Service More ❯

Pension and Investment Consultancy managing some of the UK's prominent pension schemes. Due to an internal change, they currently seek an experienced IT Governance Manager to join their Leeds office -duties will include: Develop, maintain and report on IT Governance frameworks, policies and … investigation, recording and reporting Applicants are likely to possess 5 years plus experience in an IT Governance role ideally from the financial services sector, but other industries will be considered. You will have experience of working within governance frameworks (ISO27001) along with knowledge of Cyber Essentials, IT … auditing, networks, security protocols and IT implications affecting GDPR. This is a great opportunity to join a highly respected financial services company offering a generous remuneration package, fantastic work environment and the opportunity to put your mark on an established and growing consultancy. More ❯

IT Service Desk Lead/ITSM Implementation Manchester – Hybrid, 2 days in the office (M1 Postcode) £350 - £400 (Inside IR35) Contract to 31st March 2026 Morson Group are working with a public sector organisation to recruit a highly capable and hands-on Service Desk Transformation Lead to deliver … designed new ITIL processes and a service catalogue. • Significant knowledge and experience of using the ITIL framework and standards to the delivery of IT infrastructure services. • Experienced in establishing high performing teams and engaging staff in effective delivery of services. • Building a scalable, technically adept IT More ❯

Service Delivery Manager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced Service Delivery Manager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic Service Delivery Manager who can help … wide-ranging remit. In a nutshell 🥜 Leading and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving service delivery systems to enhance efficiency and reduce costs, while maintaining or improving … and Escalation processes, ensuring high levels of performance, accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT service delivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. As part of the senior leadership More ❯