ITSupportEngineer Working pattern: Office based with regular client site work Contract: Permanent, full time Salary: £26,000-£29,000 plus £300 per month car allowance and mileage at 45p per mile About the role You will be the first point of contact for users, providing excellent customer service while resolving hardware, software and network issues. … tickets, monitor Datto RMM alerts, fix issues remotely and on site, and escalate when appropriate. The role includes structured learning and a clear path to progress into a field engineer position. What you will do Deliver friendly, professional support across phone, portal and email Log and manage tickets with accurate notes, priority and status updates Diagnose and resolve … including SharePoint, OneDrive and Outlook Monitor Datto RMM, respond to alerts, perform remote remediations and patching tasks Set up new starters, user accounts and permissions, and maintain asset records Support basic server and infrastructure tasks under guidance Configure and support VoIP where required Escalate incidents and problems in line with SLAs, and follow through to closure Produce clear More ❯
Job Title: Systems Administrator Salary: up to £35,000 Location: Newcastle upon Tyne We are looking for a skilled Systems Administrator to join a growing IT team for one of our well respected clients. This role is ideal for someone with solid experience supporting users, managing Microsoft 365 environments and maintaining IT infrastructure. Key Responsibilities: Provide technical support to users across the business Manage and support Microsoft 365 applications including SharePoint Maintain and administer Active Directory and Entra Set up and manage Exchange mailboxes Administer security and endpoint management Set up and troubleshoot printers and related peripherals. Provide support for Wi-Fi and LAN network connectivity. Install, configure, and maintain computer hardware and software systems. … Skills and Experience Required Proven experience in a similar Systems Administrator or ITSupport role Strong working knowledge of Microsoft 365, including SharePoint and Teams Experience with Windows Server environments (preferably Windows Server 2022) Desirable Experience with firewalls and general network administration If this role sounds of interest, click 'apply now' and a member of our team will More ❯
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