IT User SupportSpecialist/ITSupport Analyst A fantastic opportunity has arisen for a IT User SupportSpecialist/ITSupport Analyst to join our London based law firm on a permanent basis. IT User SupportSpecialist/ITSupport Analyst Responsibilities and Duties … Provide assistance by liaising with clients via email, telephone or in person as part of the London IT Service; * Ensure that all support requests are dealt with promptly and escalate unresolved issues to the London IT Manager or teams in London and New York; * Log all calls using Helpdesk Software (iSupport); * Escalate calls to the appropriate teams … with the assistance of the IT User Support Coordinator; * Must be able to prioritise support requests and keep clients informed of the status of their query; * Provide direct hands on ITsupport to users in a Microsoft Windows environment; * Troubleshoot a wide variety of Hardware and Software issues across the London office; * Assist with the More ❯
STR is looking for an ITSupportSpecialist to join the team and be a key team member in keeping our organization running smoothly. Our IT specialists play a major part in our employee's success by analyzing, troubleshooting, and resolving technical issues in a positive and efficient manner. This specialist will also enjoy solving … complex problems and provide effective first line support for all local, remote, and mobile staff. This role is based out of our Arlington, Virginia office. Requirements: This position requires an active Secret security clearance, for which U.S. citizenship is needed by U.S. Government. Identify, research and resolve technical issues for users Add to the IT knowledge base with … new computers for employees Create and test new images for Windows and Mac Operating Systems Help maintain scanners, copiers and workstations Provision phones and voicemail boxes (mobile and office) Support our summer intern program. To include configuration of computers, administration rights, first line support, and equipment reconciliation when the internship is complete Administrate and help manage the ITSM More ❯
Long Whatton, Leicestershire, UK Hybrid / WFH Options
MRTC Ltd (Midlands Radiotelephone Centre Ltd)
excellence by providing the most up to date innovative technology as well as a high professional service worldwide. We have an exciting opportunity for a driven and motivated frontline ITsupport member to play a key role at MRTC as we are growing and expanding. Role Overview As our Frontline ITSupportSpecialist, you are … the go-to person for IT questions in the UK office. You will resolve day-to-day hardware, software, and network issues, support remote staff and keep key business systems humming, freeing the CIO to focus on long-term strategy. Key Responsibilities Provide 1st-line support (Windows 10/11, Microsoft 365, mobile, printers, VoIP) Manage and … close support tickets promptly, documenting solutions for future reference Build, configure and maintain laptops, desktops, peripherals and network devices Administer user accounts, permissions and passwords Support remote workers via VPN, MDM and collaboration tools Assist with patching, security hardening and upgrade projects Share best practice with the IT team and contribute to standards Required Skills & Experience More ❯
Long Whatton, England, United Kingdom Hybrid / WFH Options
MRTC Ltd (Midlands Radiotelephone Centre Ltd)
excellence by providing the most up to date innovative technology as well as a high professional service worldwide. We have an exciting opportunity for a driven and motivated frontline ITsupport member to play a key role at MRTC as we are growing and expanding. Role Overview As our Frontline ITSupportSpecialist, you are … the go-to person for IT questions in the UK office. You will resolve day-to-day hardware, software, and network issues, support remote staff and keep key business systems humming, freeing the CIO to focus on long-term strategy. Key Responsibilities Provide 1st-line support (Windows 10/11, Microsoft 365, mobile, printers, VoIP) Manage and … close support tickets promptly, documenting solutions for future reference Build, configure and maintain laptops, desktops, peripherals and network devices Administer user accounts, permissions and passwords Support remote workers via VPN, MDM and collaboration tools Assist with patching, security hardening and upgrade projects Share best practice with the IT team and contribute to standards Required Skills & Experience More ❯
What You Will Do As a Voice IT Field SupportSpecialist, you will provide hands-on technical support to install, maintain, and troubleshoot IT and voice systems across government sites. You will be responsible for preparing, configuring, and deploying computing equipment and communications hardware, while ensuring operational continuity and security compliance. Your work will involve … changes and service activities. Perform physical labor, including lifting equipment up to 50 lbs and working in tight spaces. Travel locally using a company vehicle to complete on-site support assignments. Work an assigned 8-hour shift within the hours of 6:00 AM to 6:00 PM Required Skills and Qualifications Proficient in troubleshooting and repairing hardware and More ❯
diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area … networks, including wireless and cable plant. AT&T has an opening for an IT Field SupportSpecialist to support our end-user community by providing Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. This position requires office presence a minimum of 5 days per week and … is only located in the location(s) posted. No relocation is offered. The job duties of the IT Field SupportSpecialist are as follows: Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation More ❯
diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area … networks, including wireless and cable plant. AT&T has an opening for an IT Field SupportSpecialist: For the image center to support our end-user community by providing Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. This position requires office presence a minimum of … expertise in Microsoft Windows 7 and 10. Familiar with Active Directory security and policies. Excellent analytical and problem-solving skills. Outstanding communication skills to relate with team members and support workers. Must be able to lift/carry 50 lbs . multiple times per shift. Must be available to work an 8-hour shift between the hours of 6am More ❯
Note: Position requires local residence in the Norfolk, VA Area to be on-site. Job Summary VSolvit is seeking an IT Customer SupportSpecialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A Secret Clearance is required to start work in … following companypolicies as outlined by the Employee Handbook, communicating regularly with assigned supervisors, and staying focused on the assigned tasks, and completing other tasks as assigned. Responsibilities Provides technical support to end users for computer, application, system, device, printer, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and online ticket … needed. Conducts Windows imaging and cloning of laptops and computers. Applies Microsoft and other third-party security patches and updates to Windows 10 clientworkstations. Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls. Conducts new user check-ins and check-outs. Creates and modifies Microsoft Active Directory user accounts. Will Issue Gov reviewed ITMore ❯
Key Responsibilities: Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. Diagnose and resolve advanced technical issues escalated from the L1 support team. Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions. Excellent in troubleshooting break/fix issues … of windows and mac computers Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. Collaborate with IT team members on projects, upgrades, and implementations. Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. Provide remote support and troubleshooting for users working from home or in the field. Train … and mentor junior support technicians as needed. Ensure compliance with IT policies, security protocols, and best practices. Perform routine maintenance and inspections to ensure optimal performance of equipment Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work More ❯
Job Opportunity: Onsite Support Engineer at AVASO Technology Location : Zaragoza, Spain Employment Type : Freelancing Experience : 2+ years Language Known: English, Spanish (Mandatory) Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients … worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking an experienced Onsite Support Engineer to join our team in Location: Zaragoza, Spain . The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. Key Responsibilities: Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently. Troubleshoot and resolve hardware, software, and network-related issues. Install, configure, and maintain desktop systems, laptops, and peripherals. Ensure More ❯
Job Opportunity: Onsite Support Engineer at AVASO Technology Location : Rotterdam, South Holland, Netherlands Employment Type : Full-Time Experience : 3+ years Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If … you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking an experienced Onsite Support Engineer to join our team in Rotterdam, South Holland, Netherlands. The successful candidate will provide technical support, troubleshooting, and … IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. Key Responsibilities: Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently. Troubleshoot and resolve hardware, software, and network-related issues. Install, configure, and maintain desktop systems, laptops, and peripherals. Ensure the deployment of More ❯
Job Opportunity: Onsite Support Engineer at AVASO Technology Location : Brockworth, England, United Kingdom Employment Type : Full-Time Experience : 3-5+ years Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients … worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking an experienced Onsite Support Engineer to join our team in Brockworth, England, United Kingdom. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. Key Responsibilities: Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently. Troubleshoot and resolve hardware, software, and network-related issues. Install, configure, and maintain desktop systems, laptops, and peripherals. Ensure More ❯
Job Opportunity: Onsite Support Engineer at AVASO Technology Location : Brockworth, England, United Kingdom Employment Type : Full-Time Experience : 3-5+ years Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients … worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking an experienced Onsite Support Engineer to join our team in Brockworth, England, United Kingdom. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. Key Responsibilities: Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently. Troubleshoot and resolve hardware, software, and network-related issues. Install, configure, and maintain desktop systems, laptops, and peripherals. Ensure More ❯
and have a workforce of 4,000 talented, motivated, and diverse staff of all religions, races, languages, and gender identities. This Opportunity: In the role of ICT Associate for ITSupport, you will ensure that end users of the organisation receive effective and timely ICT support in accordance with established SLAs. Similarly, you will perform varying day … to-day operational activities in a timely manner and to a high standard, and support technological infrastructure and networks as required. Your participation in ICT projects and initiatives will be required from time to time. To be successful in this role you will have the experience to handle a wide range of ITsupport duties and related … Commit to the delivery of company, team and personal objectives (Key Performance Indicators (KPIs) ensuring that personal KRAs are delivered with excellence and timeliness. Provide Levels 1 & 2 ICT support - including but not limited to computers, printers, scanners, conferencing equipment and core systems, with relevant escalations when required; Proactively participate in the effective use and promotion of the ICT More ❯
and have a workforce of 4,000 talented, motivated, and diverse staff of all religions, races, languages, and gender identities. This Opportunity: In the role of ICT Associate for ITSupport, you will ensure that end users of the organisation receive effective and timely ICT support in accordance with established SLAs. Similarly, you will perform varying day … to-day operational activities in a timely manner and to a high standard, and support technological infrastructure and networks as required. Your participation in ICT projects and initiatives will be required from time to time. To be successful in this role you will have the experience to handle a wide range of ITsupport duties and related … Commit to the delivery of company, team and personal objectives (Key Performance Indicators (KPIs) ensuring that personal KRAs are delivered with excellence and timeliness. Provide Levels 1 & 2 ICT support - including but not limited to computers, printers, scanners, conferencing equipment and core systems, with relevant escalations when required; Proactively participate in the effective use and promotion of the ICT More ❯
and have a workforce of 4,000 talented, motivated, and diverse staff of all religions, races, languages, and gender identities. This Opportunity: In the role of ICT Associate for ITSupport, you will ensure that end users of the organisation receive effective and timely ICT support in accordance with established SLAs. Similarly, you will perform varying day … to-day operational activities in a timely manner and to a high standard, and support technological infrastructure and networks as required. Your participation in ICT projects and initiatives will be required from time to time. To be successful in this role you will have the experience to handle a wide range of ITsupport duties and related … Commit to the delivery of company, team and personal objectives (Key Performance Indicators (KPIs) ensuring that personal KRAs are delivered with excellence and timeliness. Provide Levels 1 & 2 ICT support - including but not limited to computers, printers, scanners, conferencing equipment and core systems, with relevant escalations when required; Proactively participate in the effective use and promotion of the ICT More ❯
About the Role : The IT Systems and SupportSpecialist will play a meaningful role in contributing to these initiatives while being the internal go-to for technical support and the primary contact for our external Managed Service Provider (MSP). This role blends hands-on support with strategic execution. You will work directly with internal … users, manage device and account lifecycles, help streamline workflows, and reinforce cybersecurity and compliance protocols. Responsibilities : Serve as the primary on-site resource for ITsupport requests for staff. Act as the firm's liaison to the MSP to track and escalate support cases. Facilitate procurement and deployment of hardware; assist with device configuration, maintenance, and inventory. … Coordinate staff onboarding/offboarding with account setup and access provisioning. Support cybersecurity awareness initiatives and respond to threat reports. Support SharePoint migration and other document management projects. Review and update IT policies and ensure employee adherence. Support and maintain internal datasets; ensure data integrity and accessibility. Assist with system integrations and automation to reduce manual More ❯
What you will be doing! As an IT Field SupportSpecialist you will provide on-site and remote Tier 2 and Tier 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Your responsibilities will include conducting site surveys, assessing and documenting current site configurations along with user requirements, and analyzing existing specifications for hardware More ❯
manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives Support end-user connectivity needs Job Requirements Required Skills, Experience, and Education: Minimum education and experience level: High school/GED and a … expertise in Microsoft Windows 7 and 10 Familiar with Active Directory security and policies Excellent analytical and problem solving skills Outstanding communication skills to relate with team members and support workers Must to be able to lift 50 lbs. Must be able to rive company vehicle. Must be available to work some 8 hour shift between the hours of More ❯
manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives Support end-user connectivity needs Requirements Required Skills, Experience, and Education: Minimum education and experience level: High school/GED and two More ❯
This role is 4 days in the office in the office in Notting Hill Salary is £35k-£40k Key Responsibilities Provide first- and second-line support to users for hardware, software, and system issues (Windows, macOS, mobile devices, printers). Support and administer Microsoft 365 applications and services (Teams, Outlook, SharePoint, OneDrive, etc.). Maintain, monitor, and troubleshoot … infrastructure components including networks, NAS servers, CCTV, and Wi-Fi systems. Ensure adherence to IT policies, security protocols, and data protection regulations. Review and contribute to cybersecurity reports, training completion tracking, and incident response documentation. Set up, manage, and maintain user accounts, hardware, and software across offices and remote environments. Collaborate with external vendors for service and support as required. Prepare documentation, guides, and procedures for internal IT processes. Provide support and occasional onsite assistance in the Paris office. Participate in onboarding and offboarding processes for employees across global offices. Required Skills and Experience Proven experience in ITsupport and infrastructure management. Minimum of 2 years in an ITSupport role. More ❯
This role is 4 days in the office in the office in Notting Hill Salary is £35k-£40k Key Responsibilities Provide first- and second-line support to users for hardware, software, and system issues (Windows, macOS, mobile devices, printers). Support and administer Microsoft 365 applications and services (Teams, Outlook, SharePoint, OneDrive, etc.). Maintain, monitor, and troubleshoot … infrastructure components including networks, NAS servers, CCTV, and Wi-Fi systems. Ensure adherence to IT policies, security protocols, and data protection regulations. Review and contribute to cybersecurity reports, training completion tracking, and incident response documentation. Set up, manage, and maintain user accounts, hardware, and software across offices and remote environments. Collaborate with external vendors for service and support as required. Prepare documentation, guides, and procedures for internal IT processes. Provide support and occasional onsite assistance in the Paris office. Participate in onboarding and offboarding processes for employees across global offices. Required Skills and Experience Proven experience in ITsupport and infrastructure management. Minimum of 2 years in an ITSupport role. More ❯
This role is 4 days in the office in the office in Notting Hill Salary is £35k-£40k Key Responsibilities Provide first- and second-line support to users for hardware, software, and system issues (Windows, macOS, mobile devices, printers). Support and administer Microsoft 365 applications and services (Teams, Outlook, SharePoint, OneDrive, etc.). Maintain, monitor, and troubleshoot … infrastructure components including networks, NAS servers, CCTV, and Wi-Fi systems. Ensure adherence to IT policies, security protocols, and data protection regulations. Review and contribute to cybersecurity reports, training completion tracking, and incident response documentation. Set up, manage, and maintain user accounts, hardware, and software across offices and remote environments. Collaborate with external vendors for service and support as required. Prepare documentation, guides, and procedures for internal IT processes. Provide support and occasional onsite assistance in the Paris office. Participate in onboarding and offboarding processes for employees across global offices. Required Skills and Experience Proven experience in ITsupport and infrastructure management. Minimum of 2 years in an ITSupport role. More ❯
About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline ITsupport, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience. About the Role As an ITSupportSpecialist , you will be the first point of contact for troubleshooting hardware, software, and network issues, ensuring our employees have seamless access to the tools and support they need. You will play a crucial role in IT operations, from resolving support requests to managing vendor relationships, maintaining IT assets, and driving process improvements. We … are looking for someone who is customer-focused, technically proficient, and proactive in enhancing IT processes. You should excel in clear communication with both technical and non-technical stakeholders, have a strong background in macOS (Windows experience is a plus), and thrive in a fast-paced, collaborative environment. This role is based in our London office at King's More ❯
provides coordinated legal advice and transactional capability to clients around the globe. Description/Job Summary With the continued growth within STB the requirements are to onboard an additional IT User SupportSpecialist to the London IT OTS team. To achieve this the role requires white glove support to all STB users and its clients … by ensuring that all IT services and equipment is supported and maintained to the highest standard. The IT USS will be expected to do multiple tasks including but not limited to 1st, 2nd & elements of 3rd line support, Project work, Travel and potential OOH support. Helping to identify trends, issues and problems and to work with the … team in escalating these issues appropriately. Responsibilities/Duties Provide support, assistance to users & clients via email, telephony or in person. Ability to support senior users and clients in stressful environments. Ensure that all incidents, requests and problems are actioned within the agreed SLA. Escalate calls to the appropriate teams within a timely manner as and when required. More ❯
