2 of 2 IT Support Jobs in Reading

successful candidate will play an integral role within the Service Desk team, providing high quality technical support and contributing to the effective delivery of IT services. You’ll gain exposure to a wide range of technologies and supporting tools for devices, networks, virtual environments, and data protection. Role … Responsibilities Provide first‐line support for incidents and service requests raised by FSP users, ensuring a positive support experience. Support the resolution of incidents and completion of service requests in line with agreed service levels. Contribute to the delivery of internal IT support services, working ...

Reading based client, a leader in their field is looking for a IT Support Manager to cover a period of maternity upto January 2027. As their Support Manager you'll report into the Managing Director and be responsible for a team of 4. Responsibilities: · Lead the team … Monitoring the service desk system to ensure that all tickets are correctly logged, prioritised and handled within SLA · Write and maintain documentation that aids support and the customer (FAQ’s, troubleshooting guides, Knowledge base articles) · Proactively identify ways to improve processes and ultimately the customers experience · Work closely with ...