in Information Technology, Computer Science or a related field. Proven experience as an IT Service Manager or in a similar role. Strong understanding of ITIL (Information Technology Infrastructure Library) principles and practices. ITILcertification would be desirable. Experience in managing service transition activities. Familiarity with project management More ❯
in Information Technology, Computer Science or a related field. Proven experience as an IT Service Manager or in a similar role. Strong understanding of ITIL (Information Technology Infrastructure Library) principles and practices. ITILcertification would be desirable. Experience in managing service transition activities. Familiarity with project management More ❯
environment Knowledge of various database languages Qualifications-Academic/Craft/Professional Essential A computer or business orientated qualification or equivalent experience Desirable ECDL ITIL Qualification Knowledge Requirements Essential Substantial service desk or application support experience Basic understanding of the IT function Good understanding of data quality requirements Excellent More ❯
service operations. Fluency in social media platforms and direct experience working with social media management software. Knowledge of industry-standard frameworks (e.g., Contact center, ITIL). Certification in Sprinklr Modern Care or related technologies. Experience with data analytics and reporting tools. Familiarity with cloud-based technologies and software More ❯
Derby, Derbyshire, United Kingdom Hybrid / WFH Options
risual Limited
About the role The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client relationship duties, managing multiple client accounts. You will work closely with the Account Manager and the wider Node4 team to deliver … for service delivery issues related to your assigned accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired depending on account). Experience as a Service Delivery Manager or similar role. Proficiency in MS Office (Word, Excel, PowerPoint More ❯
across the organisation. You will ensure SLAs are consistently met and exceeded, driving a first-rate IT Service function for users, operating within an ITIL environment. Service Transition will be a central focus of the role, as the business is continuously looking to invest in best-in-class, high … years commercial experience in a similar IT Service Manager/IT Service Delivery role. A strong level of understanding and professional experience with ITIL. ITIL certifications (desirable, but not essential). Service Transition. Incident Management. Job Offer Starting salary of £40,000 - £45,000. 12% company pension contribution. Annual More ❯
