12 of 12 ITIL Certification Jobs in the North of England

Delivery Manager Skills and Experience Required Proven experience in IT service delivery, IT service management, or a similar technology operations role Strong understanding of ITIL principles and service management processes Experience managing incidents, problems, changes, service levels, and continual improvement activities Excellent stakeholder management and communication skills, with … Experience producing service reports, performance dashboards, and management information Ability to lead discussions, coordinate teams, and remain calm during major incidents or service disruption ITIL certification or equivalent service management experience is desirable Experience with IT service management tools and platforms is desirable Key Benefits of Working ...

technical subject i.e. degree in Telecommunications, Electronic or Network Engineering. Cisco/Juniper/Fortinet Certifications – Minimum associate level, but Professional level is preferred. ITIL certifications. Optional Desired Skills: A point-of-sale (POS), ATM, banking or finance industry background is preferred. Has worked with financial applications. Presentation Skills ...

limited to the above points. Key skills/knowledge: Must be certified Security Cleared or ability to be achieve on application Must be ITIL certified Quantifiable experience of operating in a face paced moving client facing engagement In depth quantifiable knowledge and hands on experience in troubleshooting IT related ...

diverse portfolio of clients and projects. Exposure to both managed services and project delivery work. Professional development and training opportunities, including support for ITIL certification where required. A collaborative and entrepreneurial consulting environment. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business ...

Telephony Networking fundamentals including DNS, DHCP and TCP/IP Vulnerability management and endpoint security Email security platforms and secure messaging environments Desirable Experience ITIL-based service environments. Privileged Identity Management (PIM). Mobile device management. Print management solutions. Infrastructure and networking exposure beyond desktop support. Automation, scripting … process improvement tools. Relevant Microsoft and ITIL certifications. Personal Attributes Strong ownership mentality. Proactive and solutions-focused approach. Ability to manage multiple priorities in a fast-paced environment. Excellent communication skills with both technical and non-technical stakeholders. Collaborative team player with a commitment to continuous learning and development. ...

Service Introduction/Service Design/Service Improvement ideally on large programmes across multiple sites/business units for large complicated fast moving organisations. ITIL Accredited - must have excellent communication skills Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive ...

Service Introduction/Service Design/Service Improvement ideally on large programmes across multiple sites/business units for large complicated fast moving organisations. ITIL Accredited - must have excellent communication skills Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive ...

ServiceNow Configuration Management Database (CMDB) using automated discovery and manual service mapping techniques. Develop and maintain SACM policies, standards and processes, ensuring alignment with ITIL best practice. Ensure completeness, accuracy and integrity of configuration and asset data within the CMDB. Conduct regular audits, verification and reporting of Configuration Items … Establish phased implementation and continuous improvement roadmap SACM Governance and Process Management Define, implement and maintain SACM policies, standards and procedures Ensure alignment with ITIL Service Transition and Service Operation practices Drive adherence to agreed processes across internal teams and suppliers Establish and monitor internal controls for configuration governance ...

clients. Essential Skills & Experience Proven experience in a Service Manager or similar service delivery leadership role. Strong understanding of IT service management principles and ITIL-aligned delivery practices. Experience managing services at scale and leading cross-functional teams. Ability to understand technical solutions and translate them into business outcomes. … professional approach. Experience using AI tools in day-to-day operations and an understanding of how AI can create value for clients. Desirable ITIL certification. Experience working within public sector or government environments. Knowledge of service transition, continual service improvement, and governance frameworks. Security Clearance Due to the nature ...

that could delay releases and ensuring quality is maintained. What You Bring: Educational Background: Degree level education or equivalent experience in Business or IT. ITIL Knowledge: Foundation Level ITIL qualification is essential; additional service management qualifications are preferred. Experience: Substantial experience in test and release lifecycle coordination, System ...

that could delay releases and ensuring quality is maintained. What You Bring: Educational Background: Degree level education or equivalent experience in Business or IT. ITIL Knowledge: Foundation Level ITIL qualification is essential; additional service management qualifications are preferred. Experience: Substantial experience in test and release lifecycle coordination, System ...

rollout. Person specification Essential Proven people-management experience leading a service/support desk team, ideally 5+ direct/indirect reports. Working knowledge of ITIL and a modern ITSM platform. Track record of introducing or embedding SOPs and driving consistent process adherence. Confident using operational data to have direct … restructuring a service desk function, rather than only running a steady-state team. Exposure to multi-site or multi-entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket-aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention ...